I went to the Stratford Branch and I didn’t think the lady who did my test was treating me with equality, as she was treating the other lady so respectfully and giving her time to explain things. She... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
At the John Lewis store in Welwyn Garden City the in-store experience was very good with a range of glasses that suited me and clear explanation of all the options. When I went back to order they war... Ver mais
A empresa respondeu
Brilliant service. I had to go back a few times because my new glasses were uncomfortable, but Aisha in the Battersea branch (apologies if I’ve misspelled your name) was patient, professional, and s... Ver mais
A empresa respondeu
This store? The Nottingham Branch! Wow. It’s phenomenal. The optometrist? I think her name was Iqra - wow. What a service. Never been so comfortable with an optometrist before, the level of detail she... Ver mais
Detalhes da empresa
Escrito pela empresa
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Informações de contato
Reino Unido
- www.davidclulow.com
4,3
Excelente
550 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience overall
Great experience overall. Maarusaha took excellent care of me, although the shop was quite cold.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your review and for sharing your experience. We’re delighted to hear you had a great visit and that Maarusaha took such excellent care of you.
We’re sorry to hear the store felt cold during your visit and appreciate you mentioning this, the store as had a few issues with the heating, but should be working very soon, we’ll be sure to pass the feedback on to the team. Thank you again for taking the time to let us know, and we look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Excellent service
Excellent service, the optometrist was very thorough and made me very relaxed during the test. Jay, handled the selling aspect very well and was very accommodating with what we wanted even though he was all alone.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Antonio, Thank you so much for your excellent review. We’re delighted to hear that you felt relaxed during your eye examination and that our optometrist provided such a thorough service.
It’s also great to hear your kind words about Jay. We’ll be sure to pass on your feedback — especially as he worked so hard to accommodate your needs while managing the shop on his own.
Thank you again for choosing us, and we look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
The experience was excellent
The experience was excellent - friendly and efficient. I really got a sense that this opticians new what they were talking about! I went away and recommended it to my wife.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Peter, Thank you for your excellent review. We’re delighted to hear that you found your experience friendly and efficient, and that our team’s knowledge gave you confidence in the care you received.
We really appreciate your recommendation to your wife — that means a great deal to us. Thank you for choosing us, and we look forward to welcoming you both in the future.
A warm welcome (first visit)
A warm welcome (first visit), followed by a pleasant, thorough and clearly explained examination and then good advice on glasses.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Claire Dixon, Thank you for taking the time to share your experience. We’re delighted to hear that your first visit felt so welcoming and that you found your eye examination thorough, clearly explained, and helpful.
It’s wonderful to know our advice on glasses was useful, and we look forward to seeing you again on your next visit.
Kind Regards
Customer Care Team
Excellent service at the Marlow store
Excellent service at the Marlow store. Michelle is always welcoming and incredibly helpful when choosing a frame. I really appreciated the extra time provided to exchange frames and help me make the right choice. Always a great experience - thank you!
29 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Louise, Thank you so much for your lovely review. We’re delighted to hear that Michelle provided such a welcoming and helpful experience while choosing your frames, and that you appreciated the extra time she took to ensure you made the right choice.
It’s wonderful to know that your visits to our Marlow store are consistently positive — we really appreciate your kind words and look forward to seeing you again soon!
kind Regards
Customer Care Team
All the staff In David Clulow …
All the staff In David Clulow Cambridge are always lovely and friendly. Also the store has a nice atmosphere. The gentleman Henry that did my eye was nice, In depth and through, explained what he was doing. Also gave me some advice. Would not go anywhere else.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for your kind review. We’re delighted to hear that you found our Cambridge team friendly and welcoming, and that the store’s atmosphere made your visit enjoyable.
It’s wonderful that Henry provided a thorough and informative eye examination and offered helpful advice. Your loyalty means a lot to us, and we look forward to welcoming you back soon!
Kind regards
Customer care team
Conact Lenses paid for and not received
I have used David Clulow for almost fifty years, and through its changes in ownership. For the past twenty or so I have used the Ken High Street Branch, and the quality of the optometrists is excellent. However the past two orders of contact lenses have been a disaster. The most recent order on 27 November is still not with me. Repeated emails to them went unanswered. Calls to them ring endlessly with no answer (they claimed their phones were order of order a few weeks ago- but even today their phone was not answered). Extremely frustrating.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Teresa,
Thank you for taking the time to leave this feedback, and I’m very sorry to hear about the frustration you’ve experienced with your recent contact lens orders. This is certainly not the level of service we aim to provide, particularly to a long-standing customer who has supported David Clulow for so many years.
I will look into this personally and find out exactly what has happened with the order. I will also investigate why communication and phone access have not been as they should be.
We truly appreciate your loyalty and your kind words regarding the quality of our optometrists at the HSK branch. Your comments about the ordering and communication issues are taken very seriously, and we will use this to address and improve our processes.
I will get in contact with you on Saturday, as the store is closed on Christmas day and Boxing Day.
Thank you again for bringing this to our attention and I hope i can get this resolved.
Kind regards
Customer Care Team
Excellent service from the team in…
Excellent service from the team in Bath. The whole team are brilliant⭐️⭐️⭐️⭐️⭐️
20 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Claire, Thank you so much for your kind review. We’re thrilled to hear that you received excellent service from our Bath team and that you found the whole team brilliant.
Your feedback means a lot to us, and we look forward to welcoming you back on your next visit!
Kind Regards
Customer Care Team
Fabulous service at the Nottingham…
Fabulous service at the Nottingham branch, The eye exam with gav as usual was fantastic, explains everything that he's doing and makes you feel very at ease, Takes his time to explain the issues I have. I didn't need to change my glasses this year but I was still made to feel great, Leanne gave my glasses a full check over tightening all screws and cleaning them and letting me know to come back anytime for us to clean them again and reminding me to bring in my care kit for a refill.
I was firstly welcomed into the store my Lumi who was very friendly and professional.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Erica, Thank you for taking the time to share your experience. We’re thrilled to hear that your visit to our Nottingham branch was so positive.
Gav’s thorough explanations and patient approach really make a difference, and we’re glad you felt at ease during your eye exam. It’s great to hear that Leanne gave your glasses such careful attention and that Lumi welcomed you so warmly to the store.
We really appreciate your feedback and look forward to seeing you again soon!
kind regards
Customer Care Team
Resposta da David Clulow Opticians UK
Dear Matthew, thank you for the review.
kind regards
Customer Care Team
Always great service
14 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Caroline,
Thank you for the review.
kind Regards
Customer Care Team
Good service
Personally, I experienced a great service. Very polite and helpful
15 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Hanna, Thank you for your kind review. We’re delighted to hear that you experienced great service and found our team polite and helpful. We look forward to welcoming you back on your next visit!
Kind Regards
Customer Care Team
Excellent eye test and outstanding service – Watford
I had a great eye test at the David Clulow Opticians store in Watford. The optometrist was extremely professional and thorough, explained everything clearly, and made the appointment feel relaxed and reassuring. I left feeling confident in the results and advice provided.
After the eye test, Maarusah Ali was fantastic in helping me choose my new glasses. She was patient, friendly, and very knowledgeable, taking the time to understand what I wanted and offering honest, helpful advice. I never felt rushed, and her attention to detail really stood out.
Overall, an excellent experience from start to finish. I would highly recommend both the optometrist and Maarusah to friends and family.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Julio, Thank you so much for your wonderful review. We’re delighted to hear that your visit to our Watford store was such a positive experience from start to finish.
It’s fantastic that our optometrist provided a thorough and reassuring eye test, and that Maarusah was able to offer such patient, knowledgeable, and personalised guidance with your glasses. Your kind words about their attention to detail mean a lot to us.
Thank you for recommending us — we look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Really helpful
The young lady who dealt with me was extremely friendly and very helpful also once placed my order she kept me informed on when my order was ready. Excellent service.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Russell, Thank you for your kind review. We’re delighted to hear that our team member provided friendly and helpful service throughout your visit and kept you updated on your order.
It’s wonderful to know you felt well looked after, and we really appreciate your feedback. We look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Milton Keynes branch for new reading…
Milton Keynes branch for new reading glasses. The optician was so professional, knowledgeable and kind and fully understood my condition of glaucoma.
Purchased a nice modern frame and with their advice spent extra on specialty lenses which will help my condition!
Fabulous service and highly recommend
9 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Nessie,
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that your experience at our Milton Keynes branch was such a positive one.
We’re also glad you found a modern frame you love and that our team could guide you toward lenses that will best support your eye health. Your comfort and long-term vision are always our top priorities.
Thank you again for your kind words and for recommending us so highly. We look forward to welcoming you back anytime you need us!
Kind Regards
Customer Care Team
Superb
Superb selection of cool affordable glasses .. you can buy from the comfort of your own home with their website being designed to ‘try on’ glasses via the app .. am delighted with my new frames
8 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Kate, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our selection of glasses and found our website and app easy and convenient to use.
It’s great to know that you’re delighted with your new frames — we hope they make you look and feel fantastic. We really appreciate your feedback and support!
kind Regards
Customer Care Team
A Pleasant Surprise: Cantonese-Speaking Optometrist in London
I arrived in London as a tourist—only to realize I had forgotten to bring my disposable contact lenses. I randomly chose David Clulow, and was surprised by how positive the experience turned out to be. After explaining my situation and mentioning that I didn't have a prescription with me, they were able to arrange a same-day eye test.
As someone from Hong Kong, I never expected to meet a Cantonese-speaking optometrist, but I was fortunate to be helped by Sam, who was extremely resourceful and professional. The eye test was more thorough than any I’ve had in Hong Kong, and the cost was very reasonable. I am very grateful to David Clulow for solving my problem and I highly recommend them—especially to anyone from the Chinese community or Chinese families in need of eye care in London.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Glos, Thank you so much for your kind review. We’re delighted that we could help during your visit to London and provide a same-day eye test to meet your needs.
It’s wonderful to hear that Sam was able to assist you in Cantonese and provide such a thorough and professional eye examination. We’re thrilled that your experience exceeded your expectations and that you found the service and cost reassuring.
Your recommendation means a lot to us, and we’re glad we could make your visit to David Clulow a positive one. We look forward to welcoming you back whenever you’re next in London!
Thank you
祝你旅途平安，我們期待很快再見到你！
Kind Regards
Customer Care Team
Amazing experience
Amazing experience! The staff at Moorgate were and have fantastic. Highly recommend
4 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you, Diane, for taking the time to leave such a lovely review. We’re so pleased to hear that your visits to our Moorgate branch have been fantastic. The team will be delighted to know their hard work made your experience a great one.
We’re grateful for your recommendation and look forward to seeing you again in the future.
Kind Regards
Customer Care Team
Fantastic experience (Loughton store)
Amar, the optician, has dealt with my complex prescription superbly. I have perfect vision, through both glasses and contact lenses. Just brilliant. I also received exceptional customer service from Androulla, Ramona and Waheeda. They took time and care to fit my glasses perfectly. Highly recommended.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for sharing your fantastic experience at our Loughton store. We’re delighted to hear that Amar was able to handle your complex prescription so expertly, and that you’re enjoying perfect vision with both your glasses and contact lenses — that’s exactly the outcome we strive for.
It’s also wonderful to know that Androulla, Ramona, and Waheeda provided such attentive care. We’re proud of our team and will be sure to pass on your kind words.
We truly appreciate your recommendation and look forward to welcoming you back whenever you need us.
Please always feel free to pop in any time your glasses need any adjustments.
Kind Regards
Customer Care Team
Exceptional customer service from…Leanne
Exceptional customer service from Leanne at the Nottingham branch , very professional and knows her products well . Will definitely be visiting again .
21 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Andi, Thank you so much for your wonderful feedback. We’re delighted to hear that you received exceptional service from Leanne at our Nottingham branch. Her professionalism and product knowledge are a real asset to the team, and she’ll be thrilled to hear your kind words.
We truly appreciate you sharing your experience and look forward to welcoming you back on your next visit.
Kind Regards
Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.