I went to the Stratford Branch and I didn’t think the lady who did my test was treating me with equality, as she was treating the other lady so respectfully and giving her time to explain things. She... Ver mais
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Veja o que dizem as avaliações
At the John Lewis store in Welwyn Garden City the in-store experience was very good with a range of glasses that suited me and clear explanation of all the options. When I went back to order they war... Ver mais
A empresa respondeu
Brilliant service. I had to go back a few times because my new glasses were uncomfortable, but Aisha in the Battersea branch (apologies if I’ve misspelled your name) was patient, professional, and s... Ver mais
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This store? The Nottingham Branch! Wow. It’s phenomenal. The optometrist? I think her name was Iqra - wow. What a service. Never been so comfortable with an optometrist before, the level of detail she... Ver mais
Detalhes da empresa
Escrito pela empresa
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Informações de contato
Reino Unido
- www.davidclulow.com
4,3
Excelente
550 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First class
The staff at the Cambridge store provide an excellent service. Staff are helpful, friendly and knowledgeable. Optician was brilliant, explained everything clearly and gave my eyes a full MOT.
26 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for taking the time to leave such a lovely review Gemma, We’re delighted to hear that your experience at our Cambridge store was truly first class. It’s great to know the team’s friendliness, helpfulness, and expertise made such a positive impression, and that the optician took the time to explain everything clearly and thoroughly.
We really appreciate your feedback and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Kundenservice?
Leider selten einen derart mangelhaften Service erlebt (betrifft Berlin im KaDeWe)
Sofortige Zahlung bei Kauf einer Gleitsichtbrille (unüblich beim Optiker - ich trage schon lange Brillen). Einen stolzen Preis für eine Meta - Brille gezahlt. Die Brille sollte nach ca. 2 Wochen fertig sein ... Es dauerte ca. 4 Wochen. Leider wurde ich nicht informiert. Telefonisch war bei Clulow in Berlin erst nach ca. 20 Anrufen jemand erreichbar um Auskunft zu geben.
Wenn der (einzige) Optiker krank oder im Urlaub war, gab es natürlich weitere Verzögerungen.
Ein echtes Trauerspiel.
Kundenservice sieht anders aus.
25 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, wie enttäuschend Ihre Erfahrung war – das entspricht keineswegs dem Servicestandard, den wir anstreben.
Wir schätzen es, dass Sie die Probleme, die Sie erlebt haben, hervorgehoben haben – einschließlich der Zahlungsmodalitäten, der Lieferverzögerung und der mangelnden Kommunikation. Zu Ihrer Frage bezüglich der Zahlung: Ja – in der Regel nehmen wir für alle Käufe in all unseren Filialen die vollständige Zahlung im Voraus. Die Preise für unsere Metas sind in unserem gesamten Netzwerk einheitlich.
Allerdings haben Sie recht: Unsere übliche Bearbeitungszeit für Gleitsichtbrillen beträgt etwa zwei Wochen (rund 10 Arbeitstage). In Ihrem Fall hätten wir Sie über eventuelle Verzögerungen auf dem Laufenden halten müssen, und dafür möchten wir uns aufrichtig entschuldigen.
Ich werde Ihren Auftrag und die Kommunikationspannen persönlich überprüfen. Ich habe Ihre Daten privat angefordert und werde diese Angelegenheit gründlich untersuchen.
Bitte nehmen Sie erneut unsere aufrichtige Entschuldigung für die entstandenen Unannehmlichkeiten und den Frust entgegen.
Mit freundlichen Grüßen
All round great experience ..
All round great experience ...
The optician was professional, easy to talk to and one feels you are in good hands. The main shop staff are super helpful, not pushy and you feel comfortable and at ease finding the glasses you need.
Would recommend on all levels.
22 de novembro de 2025
Resposta da David Clulow Opticians UK
Thank you, David, for your lovely feedback. We’re so glad to hear that both our optician and our shop team made you feel comfortable and well looked after. (Would be great to know which store it was, to pass on the message) We truly appreciate your recommendation and hope to see you again soon!
Kind Regards
Customer Care Team
Lovely experience with knowledgeable staff
The young lady at the desk was excellent. She made me feel comfortable and helped with the choices I made.
The optometrist had a cold and should have been wearing a mask instead of asking if I wanted to change my appointment ! However she was thorough and very competent. A good experience in all
22 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you, Claudia, for sharing your experience with us. We’re so pleased to hear that our front-of-house team made you feel comfortable and supported in your choices. We also appreciate your feedback regarding our optometrist — we’re glad to know she provided a thorough and competent examination, and we’ll certainly take your comments on board.
Thank you again for your review, and we’re delighted the overall experience was a positive one.
Kind Regards
Customer Care Team
Very friendly and professional
21 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Ed,
Thank you for your feedback.
Look forward to seeing you again.
Kind Regards
Customer Care Team
Eye test competent - high sales pressure selling things you don't need or use
Eye test itself was fine and the opticians seems good. The issue was the whole experience - very much high emphasis on the sell and despite being a contact lens wearer I was pushed into signing up for the scheme and buying 2 pairs of glasses that will sit in my bathroom mostly unused. It was a high pressure sales environment and I just wanted out. I won't be back.
8 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Jacqueline, Thank you for your feedback. We’re glad to hear that you found your eye test competent and that the optician provided good care. However, we’re very sorry to hear that you felt pressured during your visit — that is certainly not the experience we aim to provide.
We take comments like yours seriously and will review this with our team to ensure that all customers feel comfortable and supported without any pressure. We truly appreciate you sharing your experience and apologise for any frustration caused.
I will be in touch and hopefully i can find a way for you to give us another chance.
Kind Regards
Customer Care Team
Excellent opticians
Excellent opticians, would highly recommend. Brilliant customer service.
13 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Hi Paddy.
Thank you so much for the review. We really appreciate your feedback.
Kind Regards
Customer Care Team
David Clulow Opticians Hampstead branch…
David Clulow Opticians Hampstead branch is outstanding. The optometrists are brilliant and so knowledgeable in their field. Alex and her team on the floor, are so incredibly helpful and welcoming. Advice on eyewear is excellent and every employee working there goes out of their way to provide an excellent service. Highly recommend!
18 de novembro de 2025
Avaliação não solicitada
Eye Examination
What a nice guy Tam is, friendly, courteous, the perfect gentleman. He made the eye examination a breeze! The girls were lovely too, very honest and helpful in their opinions. Would definitely recommend this branch of David Clulow.
17 de novembro de 2025
Avaliação não solicitada
Attentive
Attentive, professional and personal service as always.
15 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Hi Heather,
Thank you for the review, we appreciate you taking your time to write us a review.
Kind Regards
Customer Care Team.
We felt that the eye test was very…
We felt that the eye test was very thorough and all critical matters were covered. Androulla Chillides was excellent in the customer service function and helped us choose suitable new frames and lenses and with the after care service. A true asset to the firm.
29 de outubro de 2025
Avaliação não solicitada
Awful in shop experience but great Customer Care!
Following on from the below experience , had a really positive experience with Andrea from the customer care
Team ( I think!) who was extremely helpful and agreed to keep me in the loop as to the progress of the order. This restored my faith in David Clulow!
Awful in shop experience at Cornhill. 7 days after order ( time I was told they would arrive) not even dispatched. Real annoyance was the response from the woman - well they’re not here then. Wouldn’t mind if they were rushed off their feet. I was the only customer. Not even an offer to chase.
18 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear John,
I’m really sorry to hear about your experience at our Cornhill store. This isn’t the level of care or communication we expect our customers to receive, and I completely understand your frustration — especially with the delay and how the situation was handled in store.
Just to clarify, most of our orders take up to 10 working days to arrive, as we don’t usually use frames from the shop display and lenses are made to measure, Your order is produced as a complete job in our labs and sent directly to us — but this should have been explained clearly when you placed the order.
I’ll be looking into this personally so we can address it properly and make sure you receive an update tomorrow.
Once again I can only apologise for the inconvenience.
Thank you for bringing this to our attention.
Kind Regards
Customer Care Team
Resposta da David Clulow Opticians UK
Dear Hamid, Thank you so much for your kind review.
Kind Regards
Customer Care Team
I been going to David Clulow in Neale…for the service and knowledge.
I been going to David Clulow in Neale street in Covent Garden for about 12 years.
I only buy my Cartier frames and lenses from there.
I been seeing Gareth from the beginning to measure my eye sight.
Jordrie, was an excellent person to help me selecting the right frame. I bought myself another Cartier frame,
and can not wait till I have them with me. Everyone in the store are always very kind and helpful to me.
16 de novembro de 2024
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Saul, Thank you so much for sharing your wonderful review and for being a loyal David Clulow customer for over 12 years. We truly appreciate your continued trust in us, especially for something as important as your Cartier frames and lenses.
It’s fantastic to hear that Gareth has been able to support you from the very beginning with your eye care, and that Jordrie provided excellent guidance in helping you choose your latest Cartier frame. We’re thrilled that you found the perfect pair and can’t wait for you to receive them.
Your kind words about our team mean a lot to us. We’re committed to providing a consistently warm, helpful, and professional experience, and it’s always a pleasure welcoming you into our Covent Garden store.
Thank you again for your loyalty — we look forward to seeing you soon!
Kind regards
Customer Care Team
The usual excellent professional…
The usual excellent professional service from the team at Cornhill
12 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Jeremy, Thank you for your kind review! We’re delighted to hear that you received the same excellent and professional service you’ve come to expect from our team at Cornhill. We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Exceptional Service from the Nottingham…
Exceptional service from the Nottingham team, lovely environment, a good selection of designer brands.
Optical examination was very comprehensive and experienced some new tests.
Thanks Gavin and Lumi for your expert assistance looking forward to new glasses
15 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our Nottingham team and enjoyed the welcoming environment and selection of designer brands.
It’s great to know that your optical examination felt comprehensive and that the new tests were helpful. Gavin and Lumi will be thrilled to hear your kind words — they take great pride in offering expert guidance.
We hope you love your new glasses and look forward to welcoming you back soon!
Kind Regards
Customer Care Team
Brilliant service in Oxford
Brilliant service in Oxford. Fast, caring, and professional. Thanks!
11 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your wonderful feedback! We’re delighted to hear that you received fast, caring, and professional service at our Oxford store. Look forwards to seeing you back.
Kind Regards
Customer Care Team
I received excellent treatment from…
I received excellent treatment from both the optician and Michelle. They were friendly, provided an excellent technical service, answered all my questions and earned their top 5 star ratings.
11 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Ron, Thank you so much for your wonderful review! We’re delighted to hear that you received excellent care from both our optician and Michelle. It’s great to know they provided friendly, thorough, and knowledgeable service and were able to answer all your questions. Your 5-star rating means a lot to the whole team. We look forward to welcoming you back again soon!
jem was so lovely and helpful
jem was so lovely and helpful! over all brilliant experience because of her
13 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Aisha, Thank you so much for your lovely review! We’re delighted to hear that Jem made your experience so positive. She’ll be thrilled to know her helpfulness and kindness made such a difference. We’re glad you had a brilliant visit and look forward to welcoming you back again soon!
Kind Regards
Customer Care Team
The staff were truly great
The staff were truly great! Found the exact pairs for me
11 de novembro de 2025
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for your kind review! We’re delighted to hear that our team was able to help you find the perfect pairs. It’s always wonderful to know our staff made your experience a great one.
And just a reminder — you’re always welcome to pop into the store anytime for adjustments or a complimentary clean. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
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