I feel cheated, partly because I don’t know English well enough—that’s where the problem lies. I ended up paying twice for the same medications: £19.80 the first time when I picked up the initial ta... Ver mais
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the woman inside told me the wrong information multiple times, didn't know any alternatives when one item wasn't available and was very dismissive. would never ever chose to go there again.
Day Lewis Pharmacy at Crossley St Wetherby. The staff at this branch are excellent always helpful and polite even when they have to ask you to wait for your prescription they still make you feel that... Ver mais
Poor customer service. Imagine going to pick up a prescription and having rude staff not bothered to come to face you directly but shouting from behind the counter and asking for date of birth in a... Ver mais
Detalhes da empresa
Escrito pela empresa
One of the UK’s largest independent pharmacy chain, helping people in the community stay healthy and feel better.
Informações de contato
2 Peterwood Way, CR0 4UQ, Croydon , Reino Unido
- +44 208 256 6205
- customercare@daylewisplc.co.uk
- www.daylewis.co.uk
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Great when inside but they NEVER PICK…
Great when inside but they NEVER PICK UP THE PHONE.
Saturday chaos!
Today I would rate our pharmacy as a 3 star enterprise. There were only 2 assistants and the pharmacist for the entire business. It was a Saturday and it closes at 1:00 so it was packed with people trying to collect their prescriptions before the weekend!
The newish till system was having a fit again and so was the system bringing up the records and apparently the phone isn’t working properly either.
The ladies remained very helpful and tried their hardest but some prescriptions were not there, system!
Some stock hadn’t arrived, system!
And the till was iffy, system!
What senior management are doing to ensure their pharmacies are running smoothly remains an interesting query. The pharmacy is always busy and provides some excellent and timely services but it appears to be let down by insufficient staff and poor, newly installed management systems.
The staff here couldn’t be kinder and are helpful. Topsham needs a good pharmacy and will always appreciate one, so please, Day Lewis management team work harder to back up your local staff and services!
Shambles
Shambles . Worst pharmacy in Torbay by miles . Go to mayfield instead they are brilliant .
Great experience
Very pleasant staff. Only waited a few minutes for my prescription to be filled. Good seating whilst waiting and also with lovely air conditioning in this heatwave!
Day Lewis - Montague Street, London E1.
Even though this pharmacy is always incredibly busy, the staff remain kind, friendly, and professional. My prescriptions are always ready on time, making every visit a great experience.
Brilliant service. They are the best.
I rang at 9am about some things not delivered and they arrived 90 minutes later. I cannot fault this pharmacy and their delivery staff, and I thank them for their brilliant service.
The Leeds Road Pharmacy in Harrogate…
The Leeds Road Pharmacy in Harrogate was extremely busy for the 30 minutes that I was waiting for my appointment. At 16.20 the manager left the premises to go home - leaving the remaining staff to try and cope with the amount of people waiting.
The pharmacy staff are extremely rude…
Re:North Kilburn Day Lewis pharmacy London
The pharmacy staff are extremely rude and incompetent,when issuing medication, I have experienced many errors over a period of time.
I would recommend for anyone that is having a similar experience to report your concerns directly to General Pharmaceutical council
useless and a rip off
useless and a rip off
go anywhere but one of these
torquay southover pharmacy
torquay southover pharmacy. if i could i would rate this southover pharmacy into special investigations.this pharmacy are putting patients lifes at risk and have already done so.this pharmacy has no respect for patients welfare. apparently you have to give doctors 2 weeks notice for a repeat prescription , then 10 days wait from southover pharmacy. stop messing around with patients health
Bribe corrupt politicians to benefit…
Bribe corrupt politicians to benefit from NHS monopoly
No regard for customers
Very helpful chemist
Very helpful chemist, very friendly and professional service
Not one member of staff acknowledged me.
Not one member of staff acknowledged my presence when I entered the pharmacy in Liskeard, Cornwall and while I was standing at the counter for 15 minutes. No smile, no nothing, I was a non-person. There were 3 customers waiting for their prescriptions at the time. I waited patiently for a further 10 minutes, sitting on a chair whist staff were answering the phone and sorting out problems with orders etc. I decided to leave after 25 minutes and went to Boots pharmacy. They were busy with customers , however I was acknowledged with a happy smile from a member of shop staff. My problem was an infected, large swelling on my knee, due to an insect bite, which hadn't responded to topical treatments. The staff and pharmacist were prompt, efficient and friendly. A simple, 'sorry, we are busy and there is a long wait,' from at least one of the Day Lewis staff would have been appreciated. I wonder how Day Lewis staff would feel if they were ignored in a similar situation. As a retired nurse, no matter how busy I was, I always made time for people. No one was ever ignored, even the quiet ones in the background.
Rude Member of Staff (Cowes)
There is one member of staff who is on the desk dealing with customers, perscriptions etc and has been for many years. Honestly they should think about moving her away from this position because she goes above and beyond to be rude to customers. I went to collect a perscription today - two items. Was given one, when I questioned it she looked down her nose at me and told me I was wrong. I went on to explain that I had been at the doctors on Friday evening and there were definitely two items on the perscription. She refused to respond any further as she was most definitely right. Honestly this is not customer service and someone in the pharmacy needs to bring her back in line as this behaviour is utterly unacceptable. On my perscription I called my medical centre as this is whom she blamed also and they informed there were two items on my script - so someone please tell me where they are as I not well enough to be dealing with this
Fantastic team
Fantastic team, great welcome, very professional, great levels of knowledge, would highly recommend!
Kind and professional
Having forgotten my asthma meds while on holiday, I was really pleased by how kind and professional the staff were at this pharmacy.
AVOID!
St John’s Colchester branch.
Do yourself a favour and choose another pharmacist.
I’m a very polite individual but I was the 3 rd person to complain about how long the wait was. I can appreciate a long wait time if it’s really busy but there’s 4 people sitting in the pharmacy all waiting more than 30 mins because there’s 1 actual pharmacist checking and in this case an African chap (nothing against his race - purely for identification purposes) with a very bad attitude. Backed up by a bunch of moody older women who take everything as offence. They don’t like being called out on their own incompetence whether it’s polite or not. They do not like anybody simply asking please tell me where my prescription is.
Well lo and behold mine was sitting. Under a box… I could hear them saying “it doesn’t ring a bell” when I said my name - none of them no what the hell is going on. It’s an absolute
Sh”t show in there.
The worst part is that they proceed to tell you that you are rude.Why? Because I’ve articulated myself better than you can and highlighted that this is not acceptable? I literally hate complaining but this lot are just a shambles and frankly embarrassing.
Even the pharmacist it’s shameful. I was told to be quiet because I would wait 2 hours at Tesco and his little band of old ladies talk about you and think you can’t hear them. It’s just disgusting
They know they are failing.
can not contact on phone said on line…
can not contact on phone said on line they do covid jabs
when i went to my local branch they said they do not do
covid jabs they are rude and very unhelpfull
would not reconmend
Very pleased with service on 9 June…
Very pleased with service on 9 June 2026
Ramana excellent helpful service.
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