Five stars for Kirsty-Jane Hunt at DCL Insurance! From the moment I spoke to her, Kirsty-Jane was professional, friendly and genuinely helpful. She took the time to understand exactly what I needed, e... Ver mais
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Veja o que dizem as avaliações
Hi Can I just say Louise Mullings is an absolute credit to DCL . Customer service Customer support Politeness Knowledge Amazing service after I had to call back earlier regarding some iss... Ver mais
A empresa respondeu
Thank you to Danielle Wakelin, very friendly and great customer service when renewing my insurance. Super patient too as I am hard of hearing but she didn't get fed up with me.
Jill provided exceptional support and clarity regarding the increase in my policy renewal premium. She identified that my previous insurer failed to close a non-fault accident file and provided the... Ver mais
Detalhes da empresa
Escrito pela empresa
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Informações de contato
19 West Street , SM5 2PT, Carshalton, Reino Unido
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Grover
I dealt with Yohann and he was very supportive, knowledgeable, polite during my renewal for taxi insurance and got me the best deal. I have been with this company for last few years and all the members are kind and helpful.
12 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yohann and his manager.
For the Taxi Driver one of the best…
For the Taxi Driver one of the best insurance provider
11 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Thank you Yasmin 🙏🌹
Thank you Yasmin , very helpful and polite 🙏❤️🌹
5 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Its my 3rd year with DCL INSURANCE…
Its my 3rd year with DCL INSURANCE thank you very much for such a nice and friendly service
On renewal got cheaper quote from somewhere else but DCL match the price for me
Once again thank you very much for the insurance
9 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Extremely disappointed with DCL’s…
Extremely disappointed with DCL’s partner company MSL. If you’re looking for a hire vehicle after a car accident they will do everything in their power to delay matters. They will ask for all your card details and account information. MSL will use Experian but not check the information properly and delay things. One of their staff members became threatening on the call saying “we won’t give a vehicle then” he put me on hold many times without telling me. If we had known this would happen we would not have gone with DCL avoid at all costs unless they stop their agreement with MSL, if you have an accident you will not be dealt with well. Very disappointing
5 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
We are sorry to hear that you had a negative experience, reviews are very important to us. After checking our customer database, we are unable to find your details on our system, could you please either contact us via telephone or email us, so we can investigate the matter further.
I'm very happy with my insurance…
I'm very happy with my insurance renewal.
Adel helped me get the right insurance cover for my car.
I would recommend DLC insurance company to anyone looking for PCO insurance.
8 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Customer service needs to improve
Poor customer service, they act like they listen when they don’t .
8 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
We are concerned to see your review. After checking our customer database, we are unable to find your details on our system, could you please either contact us via telephone or email us, so we can investigate the matter further.
Insurance
Hi
Can I just say Louise Mullings is an absolute credit to DCL .
Customer service
Customer support
Politeness
Knowledge
Amazing service after I had to call back earlier regarding some issue with my pole
Was dealt with professionally
I would definitely recommend she gets a promotion because that kind of service you give to customers they will not be going elsewhere.👍👍🙏🙏✅⭐️⭐️⭐️⭐️⭐️💯
7 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I spoke to Yasmin who provided…
I spoke to Yasmin who provided excellent customer service and an overall good experience.
7 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Brilliant staff member and convinced me…
Brilliant staff member and convinced me to keep on with the same insurance for taxi which I have been with for a few years and matched the renewal price , very good member of staff and thanks so much .
6 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I had nearly 13 years with Dcl…
I had nearly 13 years with Dcl insurance ,tgey are really worth it...Jill mayne is really good staff & really wonderful service
5 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Yasmin is very professional ,much…
Yasmin is very professional ,much appreciated her hard work.Thanks @Yasmin .
5 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yohann was very helpful
Yohann was very helpful
Great customer service
1 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yohann was very professional today
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
30 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
brilliant customer service i really…
brilliant customer service i really impressed with their service and also the quotation i truly recommend to everyone
29 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Staff are very friendly they try to…
Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
29 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
ADEL helped me a lot with finding the…
ADEL helped me a lot with finding the best insurance deal and I recommend this insurance for everyone, especially taxi and private hire taxi.
28 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
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