Five stars for Kirsty-Jane Hunt at DCL Insurance! From the moment I spoke to her, Kirsty-Jane was professional, friendly and genuinely helpful. She took the time to understand exactly what I needed, e... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I can only imagine for DCL to acknowledge that organisations are held up and carried forward on shoulders of front line staff. If not that management can't do anything. Yasim Nuamah, insurance execut... Ver mais
Hi Can I just say Louise Mullings is an absolute credit to DCL . Customer service Customer support Politeness Knowledge Amazing service after I had to call back earlier regarding some iss... Ver mais
A empresa respondeu
Thank you to Danielle Wakelin, very friendly and great customer service when renewing my insurance. Super patient too as I am hard of hearing but she didn't get fed up with me.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Informações de contato
19 West Street , SM5 2PT, Carshalton, Reino Unido
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yohann was very helpful
Yohann was very helpful
Great customer service
1 de outubro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yohann was very professional today
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
30 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
brilliant customer service i really…
brilliant customer service i really impressed with their service and also the quotation i truly recommend to everyone
29 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Staff are very friendly they try to…
Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
29 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
ADEL helped me a lot with finding the…
ADEL helped me a lot with finding the best insurance deal and I recommend this insurance for everyone, especially taxi and private hire taxi.
28 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Today i spoke with a wonderful man.
Today i spoke with a wonderful gentleman called Yohann. I had a great time speaking to him today and he did is very best to help and assisst me. Thank you very much he was really kind.
28 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Great service
Great service , good communication,
Would recommend to London Black cab drivers if needed a competitive rate.
Danielle was very helpful.
28 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Have been with dcl for over 15yrs.Great…
Have been with dcl for over 15yrs.Great and professional service.Danielle Wakelin has been fantastic in helping me renew my insurance.She has provided a very professional and helpful.
25 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.
Really helpful and friendly service
Really helpful and friendly service. They provided me with a great insurance quote and made the whole process quick and easy. Very professional!!!!
25 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Very good service very helpful
Very good service very helpful
24 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Quality agent, Yasmin
Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds.
For this year renewal, Yasmin was clear and precise about the policy. No hidden fees and all items in the policy were clearly explained.
I did my renewal this year with DCL because of how the agent handled the client.
DCL would be better if all agents had Yasmin qualities.
23 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us.
Thank you so much Danielle Wakelin.
Thank you so much Danielle Wakelin.
Everything was explained in detail and easy to understand Excellent service Thanks.
22 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Excellent service very pleased thank you
22 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
My contact was Ellie
My contact was Ellie. Great and polite. Anything she didn’t know, rather than say no, she said she’d find out and came back to me. Which is all you want. Well done Ellie and DCL
22 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Ellie and her manager.
DCL insurance renewal
I was contacted by Danielle Wakelin from DCL insurance about the renewal of my insurance. Everything was explained in detail and easy to understand so all the process was completed successfully. Thank you DCL insurance and thank you Danielle for your patience and good service.
21 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.
Danielle wakelin
21 de setembro de 2026
Avaliação não solicitada
DCL is top insurance company.
DCL is top insurance company.
Ciaran was a very professional and very helpful.
Thanks again.
21 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Outstanding client support.
I appreciate today's call, George West. I must say You were very professional, supportive, and understanding, coming close to matching the outside offer I received. You and others like you are a valuable asset to the DCL👊🏽Thank you!
21 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto George and his manager.
Excellent service and very helpful…
Excellent service and very helpful service.
16 de setembro de 2026
Avaliação não solicitada
Resposta da DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
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