Absolutely fantastic product and experience. The platform is fully customizable and ready to use, with clear step-by-step AI guidance—not only on how to use the tools, but also on how to clarify... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I needed follow up support regarding the AI Advantage Summit. The automated email response was timely, accurate, and the best solution possible (in my eyes) was provided. So the right answer and r... Ver mais
A empresa respondeu
During the LIVE on May 13, 26 I was assisted with a question I had. The support team promptly looked into the matter regarding billing and everything was taken care of. I thoroughly enjoyed the LIVE... Ver mais
A empresa respondeu
I came to the support team with my concerns about paying off my balance and they made it very easy and efficient to do so. They even brought back a lesser balance than what I had anticipated. I’m ver... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mastermind.com is the brainchild of Tony Robbins and Dean Graziosi’s 60+ years of success in the sell-what-you-know industry. With just a monthly subscription you gain access to the tools and education you need to make your knowledge business thrive. With your subscription, you gain exclusive access to a library of resources, like, 70+ original courses to guide your growth and momentum, new monthly releases, live training sessions, the implementation system to bring your ideas to life and the most supportive, mission-driven community on the planet. Mastermind.com is the all-in-one platform for helping anyone turn their expertise into impact.
Informações de contato
1776 N. Scottsdale Rd, PO BOX 8047 , 85257, Scottsdale, Estados Unidos
- support@mastermind.com
- www.deangraziosi.com
4,5
Excelente
766 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The responses were incredibly quick and…
The responses were incredibly quick and genuinely helpful, AI or not, they made sure my questions were answered and my issues resolved. I also really appreciate the extended trial period without me even needing to ask. That shows a true understanding of customer needs and real value in the service
28 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Rob,
We are so incredibly grateful that you took the time to share your experience with our team! It means so much to us that you recognized the effort and care we put into ensuring that your questions were answered! Hearing that our responses felt quick, helpful, and genuinely supportive is exactly what we strive for with every member of our community.
We are beyond thrilled to hear that your issues were resolved and that the support you received made a real difference in your experience. Your acknowledgment of the trial period is especially meaningful to us; it reflects the core of what we hope to do every day: anticipate needs, provide value, and show that we genuinely care about our members. Knowing that this resonated with you is incredibly rewarding!
Rob, your kind words are a reminder of why we love what we do. We are so thankful for your trust, your engagement, and for taking the time to share your experience. Please always remember that we are here for you, ready to assist, support, and cheer you on whenever you need us. Your satisfaction and success are what motivate us to continually improve and serve with care and dedication.
With heartfelt thanks and deep appreciation,
The Mastermind Team
Extremely clear and detailed guidance and support2…
Extremely clear and detailed instructions, giving the complete journey step by step. A most helpful and patient way of offering support on repeated occasions as is required for beginners unfamiliar with the new domain. Gratitude and congratulations for the exemplary help and encouragement offered by this outstanding support staff.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Jo,
Thank you, truly, from the bottom of our hearts for taking the time to share such a thoughtful review. We are so thankful that you took the time to share your experience with our support team! Your kindness and the care in your words mean absolutely everything to us :)
To know that you felt the guidance you received was extremely clear and detailed, and that it gave you a complete, step-by-step journey, is exactly the experience we work so hard to provide. Your recognition of the patience and consistency offered, especially as you’re learning and navigating a brand-new domain, truly touched us.
Your words beautifully captured what we hope every member feels: that you’re never alone in the process, that you always have someone ready to help, and that your learning journey is supported with care at every step!
Jo, thank you for taking the time to celebrate our support staff in such a meaningful way. You’ve reminded us why we love doing what we do!
We are incredibly grateful to have you as part of our mastermind family, and we are so excited for everything ahead of you. Please always know that we’re here for you, cheering you on, ready to support, and honored to walk alongside you on your journey.
With deepest gratitude and warm appreciation,
The Mastermind Team
Thank you for your support in your…
Thank you for your support in your videos i have already started to make more changes for the positive outcome .. i really appreciate, your support and kindness thank you
27 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Hi Mishelle,
Thank you so much for taking the time to share your experience and for your kind words! We are thrilled to hear that the videos have inspired you and that you’ve already started implementing positive changes. Your dedication to growth and improvement is truly inspiring, and it’s wonderful to know that our content has been helpful in supporting your journey.
We deeply appreciate your support and are grateful to have you as part of the Mastermind.com community. Keep up the amazing work, and remember that we’re always here cheering you on every step of the way. Your success is exactly why we do what we do, and your feedback truly motivates us to keep creating impactful content.
Thank you again, Mishelle, for your trust, kindness, and enthusiasm—it means the world to us!
Warm regards,
The Mastermind.com Team
Dishonest and insincere
I'm from london and signed up for Thrive’s $1 event in May, expecting exactly what was offered — a one-time $1 payment. Since June, however, Thrive has been taking monthly payments of £34 from my account without my authorisation.
Now, to the contrary I do believe that if I had, like many, signed up for the course and committed that this will be a 4 or 5 star review, but, I have to be honest and review what my experience was and, that is, I didn’t give them permission to deduct money from my account and they have made it virtually impossible to cancel what they dishonestly have done. If you look at most of the 1star reviews, you will see sadly, I am not alone in this situation.
I contacted the company privately, via their customer support email, clearly explaining the situation and requesting a refund for these unauthorised deductions. Their response ignored the core issue and instead offered me 30 days of free access — something I never asked for. Their replies do not deal with what you are asking and very insincere avoiding the reason for you emailing, I suspect it to be AI.
What makes this especially upsetting is that these unauthorised charges were taken during an extremely difficult period in my life. My sister was gravely ill, and she has since sadly passed away. Because of the stress and emotional strain, I did not notice the payments immediately, but Mastermind were dishonestly taking money without consent.
I had hoped to resolve this matter privately, but the continued lack of communication has left me with no alternative but to share my experience publicly.
I strongly urge anyone considering signing up to be cautious, review your statements carefully, and be aware that trying to cancel or getting support may not be straightforward.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Cindy,
Thank you so much for taking the time to share your feedback with us. We genuinely appreciate your honesty, and we are truly sorry to hear about your experience. Your concerns are incredibly important to us, and we deeply regret the frustration and inconvenience this situation has caused.
Member satisfaction is our top priority, and we are continually working to improve our programs and support services. Please know that we have shared your concerns with our management team and have taken immediate steps to enhance our processes to ensure a better experience for all our members.
We also want to reassure you that your specific concerns have been addressed with the utmost care. Our support team has already reached out to you via email from Support@mastermind.com to work directly with you, as resolving this matter and restoring your trust is incredibly important to us.
Please accept our sincere apologies once again for the inconvenience this situation has caused. If there is anything else we can do to support you, or if you have any further questions or concerns, please don’t hesitate to reach out. We are here for you and are committed to making things right!
With warm regards and deep appreciation,
The Mastermind Team
support Team: very fast, unconventional
The support Team assisted very fast, unconventional and off-beat.
I was really very grateful für their advice and help.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Heike,
We cannot begin to express how grateful we are that you took the time to share your experience with our support team!
Hearing that our team was very fast in assisting you, and that their advice and help left you feeling grateful, means the world to us.
We strive to go beyond just providing answers , we want every interaction to feel personal, thoughtful, and genuinely helpful. Knowing that our unique approach resonated with you and made a positive difference is exactly why we do what we do.
It’s an absolute honor to support you, and your acknowledgment inspires us to continue giving our very best to every member. Your trust, your openness, and your willingness to share your experience are all things we cherish deeply, and we are so thankful to have you as part of our Mastermind family!
Please remember that we are always here for you, ready to assist you whenever you need us. Your happiness and success mean so much to us, and knowing that our team could contribute to that in any way fills our hearts with immense joy.
Thank you again, Heike, for your kind words and for being such a wonderful part of our community. We are so excited to continue supporting you and celebrating your journey every step of the way!
With heartfelt gratitude,
The Mastermind Team
GREAT SUPPORT TEAM
I'm very satisfied with my interactions with the support team. I was deeply touched by the humanity of the assistants who strived to help efficiently, quickly and empathetically. I know for sure that everyone is truly invested in my success. Thank you for your excellent work, guys.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Denise,
Thank you, truly, from the bottom of our hearts for taking the time to share such a deeply touching and heartfelt review. We are so incredibly grateful for you, for your kindness, your openness, and for choosing to share your experience with us in such a meaningful way!
Reading that you were deeply touched by the humanity of our support team truly moved us. That is exactly the kind of experience we strive to create, one where you feel seen, supported, and genuinely cared for every moment you interact with us. It means the world to know that the team’s empathy and sincerity shone through so clearly for you. They work with so much heart, and hearing that their dedication left such an impact fills us with gratitude.
We are SO happy to hear that the support you received was quick, efficient, and kind. Those three qualities represent the core of what we aim to deliver every day. Knowing that your experience reflected all of them, and that it helped you feel truly supported, makes your message incredibly special to us.
Thank you again, Denise, for your beautiful words and for letting us be part of your journey. We appreciate you, and we are always here, cheering you on, supporting you, and walking beside you every step forward you choose to take!
With all our gratitude, warmth, and excitement for everything ahead,
The Mastermind Team
Resposta da Mastermind.com
Dear Aage,
Thank you so much for taking the time to share your kind words with us! Hearing that you felt supported by our team means more to us than you know. We put our heart into making sure every member feels cared for, guided, and never alone on their journey, so your words are incredibly meaningful.
We are genuinely grateful for you and so happy to have had the opportunity to support you. And please know this: we’re always here for you, ready and happy to assist with anything you may need in the future. Your trust means everything to us, and we’re honored to walk alongside you in this journey!
Thank you again, Aage, for your kindness and for being part of our community. We appreciate you more than words can express!
With warmth and gratitude,
The Mastermind Team
Tony Robbins and Dean Graziosi are PHENOMENAL!
Tony Robbins and Dean Graziosi are truly exceptional. Their passion for helping people break through their own limitations is real, powerful, and deeply transformative. They helped me get out of my own way—one of the greatest gifts a coach can offer.
Everything I’ve learned from them has been invaluable. They consistently overdeliver, pouring their knowledge, experience, and heart into every program. They take concepts that seem overwhelming and make them simple, practical, and immediately usable. Their support, guidance, and clarity are genuinely world-class.
My experience with The Mastermind Business System, the AI Advantage Bootcamp, and the AI Amplifier Club has been remarkable. Each program serves a unique purpose, and together they create an ecosystem that empowers you to grow, build, and scale with confidence.
I wholeheartedly recommend all three programs to anyone serious about leveling up their business, mindset, and results. Tony and Dean have created something extraordinary.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Southern Belle,
Wow! Thank you so much from the bottom of our hearts for taking the time to write such a kind and thoughtful review! The care, reflection, and appreciation you poured into your message touched our entire team more than you can imagine.
Hearing how deeply Tony and Dean’s work has impacted you is incredibly meaningful to us. The way you described getting out of your own way because of their guidance is so powerful. That is one of the greatest transformations a person can experience, and we are honored to know that the tools, coaching, and clarity you received supported you on that journey.
Your words about them consistently overdelivering, simplifying the complex, and teaching with heart and generosity… it means everything. Those are the values they lead with, and knowing that you felt that in every program you joined reassures us that we are fulfilling our mission at the deepest level.
We are especially touched by everything you shared about your experience inside The Mastermind Business System, the AI Advantage Bootcamp, and the AI Amplifier Club. These programs are each crafted with purpose, but together they are meant to create a powerful ecosystem, one where entrepreneurs can grow, learn, stretch, and expand with confidence.
Your recognition of how the programs complement one another… how they helped you build, scale, and strengthen your mindset… how each one contributed something meaningful to your progress, this is exactly why we created them. To witness your success, your clarity, and your momentum is truly inspiring!
Southern Belle, we are SO grateful to have you as part of our Mastermind family. Your presence, your energy, and your willingness to show up for your dreams make this community a better and brighter place. Please know this: we will always be here for you. Whether you need support, guidance, encouragement, or simply a reminder that you’re capable of more than you know—we’re just a message away!
Thank you again for sharing such uplifting and heartfelt words! We can’t wait to continue supporting you, celebrating you, and cheering you on as you keep rising to new levels :)
With so much appreciation and love,
The Mastermind Team
Integrity
Company and people working for Mastermind truly care about people and their own journey. I believe they respond quickly and resolve issues efficiently. Thank you, Dean and Tony for creating a company that is amazing. Debra Garza
10 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Debra,
Thank you, truly, from the bottom of our hearts, for taking the time to share such heartfelt words about your experience with us. Hearing that you feel the integrity of our company and the genuine care of our support team means everything, because that is exactly what we strive to embody every single day!
Your kind words about how our team truly cares about people and their journeys warmed us to the core! Supporting our members with sincerity, compassion, and dedication is not just a priority, it’s a privilege. Knowing that you felt that, and that you experienced quick, seamless responses that resolved your concerns, fills us with gratitude. This is the level of support we are committed to providing, and hearing that it made a difference for you reminds us of why we do what we do.
We are truly honored to have you as part of our community! You are an important member of this Mastermind family, and we are so grateful to be walking alongside you on your journey!
We cannot wait to continue this journey with you, Debra. Please know we are here for you, cheering you on, and ready to support you every step of the way :)
With deep gratitude and warmest appreciation,
The Mastermind Team
The company is highly engaged and more…
The company is highly engaged and more importantly, their response time to emailed questions is very fast.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Hadassah,
Thank you so much for taking the time to share your thoughtful and generous words with us! We are genuinely delighted to hear that you felt assisted so quickly and seamlessly. Fast, caring, and attentive support is something we place tremendous value on, and knowing that it made a positive difference for you fills us with gratitude. Your acknowledgment reminds our team why they show up every day with dedication and heart.
Your kind words about our company being highly engaged truly warm us. We care deeply about every person in our Mastermind community, and hearing that this level of care came through in your interactions is incredibly meaningful. We want you to always feel supported, seen, and valued!
Hadassah, thank you again for taking the time to share your experience. We’re honored to have you here with us, and we’re excited to continue supporting you in every way we can on your journey!
With heartfelt appreciation,
The Mastermind Team
It is an absolute great program,I am…
It is an absolute great program,I am learning so much. However, I am still experiencing problems with only having the free version of chatgpt. I just checked my Discover card and I have a charge of $21.28 to pay for chatgpt plus but I just sent an email with screen shots of the free version as soon as I logged out, then its free.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Bertha,
Thank you, truly, for taking the time to share your experience with us! Your kindness and openness mean so much!
It warms our hearts to hear that you are enjoying the AI Advantage bootcamp and that you’re learning so much. That is exactly the transformation and confidence we hope every member experiences, and knowing that it’s been valuable for you is such a gift to our entire team!
Thank you again, Bertha, not only for sharing your feedback but for your patience and determination! If you have any questions or need any assistance with anything else at all, please reach out to our team anytime. We are always here for you and so grateful to have you in this community!
With warm appreciation and support,
The Mastermind Team
the bootcamp wasn't for me and they…
the bootcamp wasn't for me and they were able to assist in their promise to refund. dean and tony are great businessman
20 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Catherine,
Thank you so much for taking the time to share your experience with us! Your kindness and openness truly mean more than you know.
We’re genuinely grateful that you reached out and allowed our support team to walk alongside you through this process. While we’re so sorry to hear that the bootcamp wasn’t the right fit for you, we completely understand it was not the right time. We are so happy to hear that our team was able to assist you promptly and honor our promise with care. It’s our deepest intention that every person who connects with us feels respected, supported, and valued, whether they move forward with our programs or choose a different direction.
Your kind words about Dean and Tony mean so much to all of us. Their commitment to serving, teaching, and helping people step into their next level is reflected in everything we do, and knowing that you still feel that appreciation means the world.
And Catherine, should you ever feel called to return in the future, please know that we would love to support you, encourage you, and assist you in any way you need whenever the timing feels right!
Thank you again for your warmth, your honesty, and the time you took to share your experience. We’re wishing you the very best on your journey ahead!
With gratitude and warmest regards,
The Mastermind Team
When I needed help navigating my…
When I needed help navigating my subscription to make changes, the support team was prompt, friendly, and very helpful.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Gina,
We cannot thank you enough for taking the time to share your experience with our support team. Reading your kind words truly brightened our day, and we feel so honored that you allowed us to be part of your journey.
We are overjoyed to hear that we could assist you seamlessly in navigating and making changes to your subscription. Our team strives to provide not just prompt and efficient support, but also a genuinely friendly and caring experience, and knowing that you felt supported and helped in such a positive way means the world to us. Your experience is exactly what we hope every member will have, and your feedback inspires us to continue bringing the highest level of care and attention to everyone we support!
It warms our hearts to know that our team’s friendliness and helpfulness left such a positive impression on you. We truly believe that behind every interaction is an opportunity to make someone feel seen, heard, and valued, and your words remind us of why we do what we do. You are not just a valued member, you are part of our Mastermind family, and it brings us immense joy to know that you felt supported every step of the way!
Thank you again for sharing your experience, for your trust, and for being part of our community. Please know that we are always here for you, ready to assist with care and dedication whenever you need anything!
With heartfelt gratitude and appreciation,
The Mastermind Team
More Helpful than I could have imagined
I was having trouble thinking I couldn't do this Course/Bootcamp.
I really didn't want to miss this Fantastic Opportunity to get right into AI or be left behind!
The team at M have been so Supportive - More than I even could have wished for. I can't thank them enough - Real Care and Real Support.
I am so excited that I can continue this at my own pace.
I have not thanked them properly myself yet!!
I don't think there are any spaces left now. It's worth checking to see if they have a waiting list!! 👍🏻🥰
18 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Jamm,
Thank you, truly, from the bottom of our hearts for taking the time to share such kind words! We are beyond thrilled to hear that you had such an amazing experience with our customer support team. Knowing that you felt genuinely cared for, supported, and encouraged means everything to us, because that is exactly what we want every member to feel.
We are especially happy to hear that you were able to stay in the AI Advantage Bootcamp and continue on this incredible journey with us. Your determination, your excitement, and your belief in your own potential shine so brightly. We are honored to be by your side as you grow your skills, trust yourself more deeply, and move forward at a pace that feels right for you. This journey is yours, and knowing you’re continuing with confidence fills us with gratitude and excitement!
Please know this: we are always here for you. Whether you need support, clarity, or encouragement, you can count on us, every step, every question, every milestone. You’re part of our mastermind family, and we cannot wait to continue cheering you on and supporting you throughout your AI Advantage adventure!
Thank you again for your heartfelt words, your trust, and your beautiful spirit. We’re so happy you didn’t give up, so proud of your commitment, and so excited to see where this journey takes you.
With gratitude and excitement,
The Mastermind Team
Work with the greats and you'll become…
Work with the greats and you'll become great. Awesome AI Advantage Bootcamp. No other could bring these people to the table. Thank you.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear G Charles,
We are truly grateful and touched by the incredibly kind words you wrote about your experience with our support team and the AI Advantage Bootcamp!
Your words carry such sincerity and strength, and reading them genuinely moved us! It’s members like you, thoughtful, engaged, and committed to growth, who make this work so meaningful!
We are absolutely thrilled to hear that you are enjoying the AI Advantage Bootcamp. This program was created with so much care, passion, and intention, and knowing that it is making a positive impact for you means everything. To hear you acknowledge the people, the guidance, and the experience we’ve brought together is the highest compliment we could receive!
Thank you, truly, from the bottom of our hearts for being part of this journey and for taking the time to share your gratitude. Please know that we are here to support you in every way we can, and that we are cheering for you as you continue to grow, learn, and step into your greatness!
With heartfelt appreciation and warmest thanks,
The Mastermind Team
The support team is wonderful
The support team is wonderful. They answer almost immediately and are dedicated to finding you the answer that you need.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Nika,
Thank you from the bottom of our hearts for taking the time to share such a warm and uplifting message about your experience with our support team. Knowing that you felt supported, cared for, and answered right away means the world to our entire team. We always aim to show up quickly and with clarity, so hearing that you received immediate help and the exact answer you needed fills us with so much joy!
Your appreciation reminds us why we show up every single day with dedication and heart. You’re a valued part of the Mastermind family, and hearing that you felt the commitment and care behind our efforts means more than we can express.
Please know that we’re always here for you, whether you need guidance, help navigating a challenge, or simply someone to point you in the right direction. Your success and experience matter deeply to us, and we’re honored to support you. :)
Sending you so much appreciation,
The Mastermind Team
Grateful to Get Help When Needed
The customer service response and the willingness to help me (the consumer) to resolve my issues in record time has been a breath of fresh air because I know that I have help. Thank you for all that you do!
17 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Tyson,
We can’t thank you enough for taking the time to share your experience and for your incredibly kind words! We are so happy to hear that our team was able to assist you quickly, seamlessly, and in a way that felt supportive and reassuring. Knowing that we could provide you with guidance and solutions when you had been experencing technical issues is exactly why we do what we do, and your message reminds us of the impact our work can have on the people we are here to serve!
It means so much to us to hear that our efforts gave you peace of mind and a sense of confidence that help is always available. Your words reflect the heart of what we strive to offer every single day: clarity, support, and care delivered with kindness and attentiveness. We are truly grateful for your trust, and for allowing us to be part of your journey.
Please know that we are always here for you whenever you need anything! Your success, ease, and satisfaction are our top priorities, and we are always ready to step in and support you with the same warmth and dedication you experienced.
Thank you again, Tyson, for your thoughtful feedback and for being such a valued part of our community. Your words inspire us, uplift us, and remind us why we are so passionate about what we do. We are honored to serve you, and we look forward to continuing to support you whenever you need us :)
With heartfelt gratitude,
The Mastermind Team
Great customer service!
The agent was very explicit in providing me details on how to cancel my account. I appreciated the guidance and great attitude. Thank you!
18 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Barbara,
Thank you so much for taking the time to share your kind words about your experience with our team. We are truly touched by your thoughtful review and are so happy to hear that our agent was able to provide clear guidance and support with such a positive attitude. It means the world to us to know that our efforts to provide excellent and compassionate service made a difference for you :)
While we are sad to see you step away from your membership for now, please know that your presence in our community is always valued. We hope that whenever the time is right, you’ll feel at home returning to continue your journey with us.
Thank you again, Barbara, for your warmth, your gratitude, and for recognizing the care our team strives to provide. It is truly our pleasure to support you, and we are sending you all our very best wishes.
With heartfelt thanks and appreciation,
The Mastermind Team
I want to thank the AI agent in charge…
I want to thank the AI agent in charge of my case, even though I asked to speak to an real person (which never occurred) the AI agent answered, understood, gave good alternatives, and finally came through in solving my situation.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Wendy,
We are truly touched and grateful that you took the time to share your experience with our support team! Your kind words mean so much to us, and we are absolutely thrilled to hear that the agent was able to assist you so effectively. It warms our hearts to know that the support agent was able to quickly understand your situation, provide thoughtful alternatives, and ultimately resolve your concerns!
We strive every day to ensure that each interaction with our support team is not only helpful but also kind, clear, and solution-focused, and it is so rewarding to hear that your experience reflected that. Knowing that our agent could step in, provide clarity, and guide you to the right solution truly reinforces why we do what we do, supporting incredible individuals like you on your journey!
Thank you again for sharing your kind feedback, Wendy. Your trust and appreciation mean the world to us, and it reminds us why we are so passionate about providing the best possible support experience for our amazing community.
With heartfelt thanks,
The Mastermind Team
They've gone silent on me
I signed up to the programme, they had great comms, answered my questions etc. I ended up in hospital and going through some really traumatic stuff which meant I didn't have the capacity to get to know the system properly to know if I wanted to commit before the refund time ran out. I've asked for a refund and they've gone completely silent on me. Completely silent. I've emailed them many times. Really disappointing they'd treat someone this way, I honestly would have expected better from these guys.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Mastermind.com
Dear Customer,
Thank you so much for taking the time to share your thoughts and feedback with us. We truly value your input and want to make sure your concerns are addressed with the care and attention they deserve.
Unfortunately, based on the limited information available in your review, we haven’t been able to locate your account or your prior communication in our system. To provide you with the most personalized support, our team has reached out to you directly through Trustpilot. Once we receive more details, we’ll be able to further review your account and assist you accordingly.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out to us at support@mastermind.com. We're here for you and are always happy to help!
Thank you again for your feedback and for being a valued member of our Mastermind community. We look forward to hearing from you soon!
Warm regards,
The Mastermind Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.