I have ordered a few times over the years as they offer some of my favourite products, often with great discount offers. I tend to order lots of items in glass bottles/jars and they are always... Ver mais
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I've been ordering with this company for maybe 4 years ..always great value authentic Italian food ...always delivered on time ...amazing offers ..I've just spent £70 on latest order and got free deli... Ver mais
I had very positive experience with this vendor, great range, pricey, yes, but if you are not going to Italy sometime soon, or want to pay for luggage to lug things, then this is an excellent option.... Ver mais
I regularly order baby food every month for my children and some delicacies from my hometown that I miss so much and that I can't find anywhere. We had a little mix-up at the beginning with Deliveries... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Delicatezza is the UK's Premier Italian Online Food Shop. Italian Delicatessen and Top Italian Brands. Orders Delivered to Your Home or Business. Shop Now: Burrata. Fresh Pasta, Sausages, Salame, Fonzies, Mulino Bianco, Rummo, Divella, De Cecco, Barilla, Rio Mare, Mutti, Plasmon, San Carlo, Goleador, Ciobar, Paneangeli
Informações de contato
72-98 Blundell Street, N7 9BL, London, Reino Unido
- contact@delicatezza.co.uk
- www.delicatezza.co.uk
4,5
Excelente
72 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had an issue with my order which was…
Had an issue with my order which was promptly resolved and this is now on the way. Issue was with DPD but Delicatezza resolved everything at their expense which I thought was class service.
DPD is yet to communicate to me what happened to my parcel which is poor from their side.
11 de dezembro de 2025
Avaliação não solicitada
Genuine italian delicacies
I regularly order baby food every month for my children and some delicacies from my hometown that I miss so much and that I can't find anywhere. We had a little mix-up at the beginning with Deliveries, but then the owner himself called me and explained what to do. From then on, I've never had any problems. Everything always arrives on time. If you want to eat Italian food, I recommend it.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Linda,
Thank you so much for your lovely review - it truly means a lot to us.
We’re delighted to hear that your orders are now arriving smoothly and that you’ve been able to enjoy both the baby food and those special Italian favourites from home. That’s exactly why we do what we do.
We really appreciate your patience during the early delivery hiccup, and we’re glad everything has been running reliably ever since.
Thank you for choosing us month after month - and for recommending us.
We’re always here whenever you need a taste of Italy delivered to your door.
Grazie di cuore,
The Delicatezza Team
If I could I would give them 0 stars
If I could I would give them 0 stars, ordered end of November for 10th December delivery, they send it via DPD courier - parcel didnt arrive, when contacting them and asking for refund the man on the phone, was very defensive and told me to wait another day to receive it! imagine meat siting for 48hrs in the box allegedly with dry ice - it would be stinky! anyway after repeatedly asking for refund and him denying to do it, i said i would live them negative feedback - which he replied "I don care!" - yes you reading it right, they do not care. Blaming courier for non delivery, knowing they are cheapest around and very poor service isnt a top of the customer service experience you would expect from someone charging 5£ per 400g of sausage. NEVER AGAIN! STAY AWAY!
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Lukasz,
We’re sorry you felt you had a bad experience, but parts of your review are not accurate, so we’d like to clarify the facts.
Your order was dispatched on time from our warehouse on 09 December using DPD’s Next Day by 8pm service.
We completely understand the frustration caused by couriers not providing end customers timely updates, especially during the very busy period following Black Friday and in the run-up to Christmas. When you contacted us around midday on 10 December, the parcel was already loaded onto the DPD van and out for delivery, which we tried to explain to you. We appreciate the conversation became very tense, but at your request we recalled the parcel and processed a full refund immediately.
For reassurance, our chilled packaging is designed and tested to keep products fresh and safe for up to 48 hours, even in the event of a courier delay.
Our team is always here to help, and we will continue doing everything we can to provide reliable service.
The Delicatezza Team
Best Italian importer around
Broad selection at amazing prices, with speedy delivery and always well packed. I can’t fault them. They’ve won a loyal customer.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much for your wonderful review — it truly made our day!
We’re delighted to hear you’ve been enjoying our range, prices, and delivery service. Our team puts a lot of care into sourcing authentic Italian products and packing every order with attention, so it means a lot to know it’s appreciated.
We’re honoured to have earned your loyalty, and we look forward to sending many more Italian favourites your way.
Grazie mille,
The Delicatezza Team
Helpful and responsive
Helpful and responsive. Quality of product is very good.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille, Raffaella — we really appreciate your kind words.
We’re so pleased to hear you’ve found our team helpful and that you’re enjoying the quality of our products. We work hard to bring the best of Italy to our customers, and it’s wonderful to know it’s being felt on your end.
Thank you again for taking the time to share your experience — it means a lot to all of us.
The Delicatezza Team
Amazing place to shop all your Italian…
Amazing place to shop all your Italian goods. Not one bad experience with them and delivery is pronto! Also, your food, groceries or items comes neatly packed
11 de novembro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille, Valentina — what a lovely review!
We’re delighted to hear that you’ve had consistently great experiences with us. Knowing that you can rely on fast delivery and neatly packed orders truly means a lot — our team takes great care with every parcel.
Thank you for choosing us for your Italian favourites. We look forward to delivering many more “pronto” boxes your way!
The Delicatezza Team
Authentic Italian Deli
Great food and great service. Have been ordering from them for several years now. Only one occasion when the delivery failed during a bank holiday week and Delicatezza made it right. Particular praise for their Salcicciamo sausage and meatball products.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Grazie Rob - what a fantastic review to read!
We truly appreciate your loyalty over the years. It means a great deal to know you’ve consistently enjoyed both our food and our service.
Thank you also for mentioning the one delivery hiccup — we’re glad we were able to make things right quickly. Bank holiday weeks can be unpredictable, but we’re always here to ensure you’re looked after.
And we couldn’t agree more about the Salsicciamo sausages and meatballs - they’re customer favourites for a reason!
Thanks again for your continued trust.
The Delicatezza Team
Unable to delivery despite two weeks notice
Ordered over two weeks ago to test before a roll out over all our locations, repeatedly chased them - repeatedly told it was out for delivery - then was emailed and told it wasn't but was out on Monday - Monday comes, I have to call and told 'they forgot to load' the truck - then finally told on the phone that It was our fault for not giving them more time - have NEVER dealt with a wholesaler that cannot fulfil an order with two and half weeks notice.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Joshua,
We’re sorry your experience didn’t go as smoothly as expected. Since your last wholesale order in 2022, our delivery routes and schedules have changed. Unfortunately, the order was placed without prior contact, so by the time we spoke the weekly delivery window for your area had already passed. We understand the frustration, and we’re sorry for any miscommunication. Our wholesale service normally runs reliably when delivery arrangements are confirmed in advance.
The Delicatezza Team
Delicatezza itself is an excellent…
Delicatezza itself is an excellent service but i WISH they would stop using DHL. 3 times now they have delivered my parcel to a completely random address, miles from my house, hours after the allotted timeframe. They are an absolutely sh*t delivery company and i think my parcel would have more chance reaching me if it was delivered by a carrier pigeon. Unsure whether i will be ordering again after the latest fiasco (i had to drive to some random persons house to get my box, and this person refused to hand it over until i threatened to call the police - NIGHTMARE)
29 de agosto de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Bethany,
Oh no — that really does sound like a nightmare, and we’re so sorry you had to go through that. We completely understand your frustration with the delivery experience. You’ll be pleased to know we’ve taken this feedback on board and have since switched to DPD as our delivery partner. Feedback so far has been excellent, and we hope this change gives you confidence to shop with us again.
The Delicatezza Team
Not great this time
It is not the first time I buy from delicatezza and the wrapping has always been good but this time has been bad.
I had to throw away packages of pasta and flours as the fresh food was not packed well and they arrived basically wet.
I wanted to rate this experience with a 2 stars but since the other times it was good I have given a 3- star rate to this experience.
I would suggest to make sure that the fresh food is well-wrapped
16 de agosto de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Valeria,
We’re really sorry to hear this — that’s not the standard we aim for. Our warehouse team are usually very careful with packing, so we’re surprised to hear this and have already passed your feedback on to our warehouse manager. You’ll also be pleased to know we’ve since switched our delivery partner to DPD, and we’ve been receiving excellent feedback since the change. We hope your next order reflects the quality and care you’ve come to expect from us.
The Delicatezza Team
Stale food and hair in my cake
I was relatively happy when i got my order and just had a couple issues with some products that despite not being reduced tasted dry and stale (the best before date was fine I’m not sure how that happened and don’t want to think about it), until i opened one of my pan di stelle merendina and took a bite and a whole curly light brown hair came out of it. I spent £70 on my order and i was so disgusted by the hair that i found half way through eating my merendina that i immediately threw the rest away. I was gagging so bad because of how utterly disgusted i was. I would rate it one star but i acknowledge that this is someone’s business and don’t want to affect ratings too badly but this was actually disgusting.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Saffia,
We’re really sorry to hear about your experience — finding a hair in your food is understandably upsetting, and we completely understand your reaction.
That said, we were surprised to read this in a public review without any direct contact. We always encourage customers to reach out first so we can resolve things quickly and properly.
Just to clarify: Delicatezza is an importer and distributor — we don’t manufacture the products ourselves. We’re happy to liaise with the brand directly for you, but it’s important that issues like this are flagged so we can take appropriate steps.
You also mentioned being “relatively happy” with the rest of your order. Since our service covers pricing, packing, and delivery — all of which seem to have gone well — it feels a little disheartening to receive a 2-star review based solely on one product fault.
We’d still love the chance to make this right — please email us at contact@delicatezza.co.uk
Grazie,
The Delicatezza Team
This company is excellent
This company is excellent! They deserve more than 5 stars. I ordered from them recently , very well packed , I am really impressed the biscuits are intact , no broken jars. I ll be your regular customer.
19 de julho de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Francesca,
Grazie mille for such a lovely review — you've made our day! 🌟
We put a lot of care into our packing, so it's wonderful to hear that everything arrived safely and intact (especially the biscuits!). We’re thrilled to welcome you as a regular customer — it means the world.
See you again soon at Delicatezza!
— The Delicatezza Team
Trusty
Great products, fast delivery, 2 working days.
Products arrived intact. Highly recommend.
30 de junho de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Ioana,
Grazie for your kind words and recommendation! We’re so glad your order arrived quickly and safely — exactly how it should be. It means a lot to have your trust.
Hope to see you again soon!
— The Delicatezza Team
I placed an order over a week ago for…
I placed an order over a week ago for special next day delivery. Still waiting. The money was taken straight away but still no delivery
4 de junho de 2025
Avaliação não solicitada
Puntuale, pacco ben organizzato, ottime offerte
Ho acquistato da questo sito per fare una sorpresa al mio fidanzato che vive in Regno Unito, da qui, dall'Italia.
Mi sono trovata molto bene, prodotti che conosciamo top. Servizio ottimo, affidabilissimo!
I prodotti sono confezionati singolarmente in delle buste. La consegna è stata puntuale.
16 de maio de 2025
Avaliação não solicitada
Resposta da Delicatezza
Ciao Chiara,
Che bello leggere il tuo messaggio — grazie di cuore! Siamo felicissimi che tu ti sia trovata bene e che la sorpresa per il tuo fidanzato sia andata a buon fine. 💛
Ci impegniamo ogni giorno per offrire un servizio affidabile e prodotti autentici, quindi il tuo feedback ci riempie di gioia.
A presto!
— Il Team Delicatezza
Great products, great company
I placed an order a few weeks ago then had to change the delivery date at short notice. Delicatezza emailed me back immediately and let me know the dates available, I was impressed that they were willing to do this for me.
My order arrived today, exactly to the timescale given. Clear and updated information given every step of the way.
Items were very well packaged. Cannot wait to try the products received.
This was my second order, I have been recommending to family and friends.
7 de maio de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Dee,
Thank you so much for your kind words — it truly means a lot to us! We’re delighted to hear everything went smoothly and that our team could support your delivery changes with ease.
We hope you enjoy the products just as much as your first order — and thank you for spreading the word to your family and friends. We really appreciate it.
Grazie again,
— The Delicatezza Team
A well-stocked shop with Italian…
A well-stocked shop with Italian branded products, with very kind staff, who solved a small problem with skill and courtesy. Highly recommended!
6 de maio de 2025
Avaliação não solicitada
Resposta da Delicatezza
Hi Gisella,
Thank you for your lovely review! We’re so glad you found what you were looking for and that our team could help when needed. We really appreciate the recommendation — it means a lot!
Grazie mille,
— The Delicatezza Team
Fantastico!
I’ve become slightly obsessed with ordering from this company! Everything we’ve tried has been absolutely delicious, packed extremely well and is exceptionally priced.
The sausages with fennel are a staple in my house now, as are the Lavazza coffee sweets and the cannoli shells (so cheap/easy to make the filling).
We really look forward to ‘Italiano’ delivery day!
6 de março de 2025
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille, Tess!
We absolutely loved reading this — it means the world to know our deliveries have become a highlight in your home. Those fennel sausages are a favourite here too, and we’re so glad you’ve found your own staples (those cannoli shells are a secret weapon!).
Thanks for sharing the love — we’ll keep bringing Italy to your door.
— The Delicatezza Team
This company is excellant!!!
This company is excellant!!!
I live in North Yorkshire and every time I received my order the packing of the products is excellent even my fresh products sausages etc exceptional exceptional exceptional
If you have ordered a product that is running out of date you will be reminded on your delivery note.
Once upon a time every time I went to Italy which normally is 4 times a year I used to bring back my italian products I don't need to do that anymore
This company has everything I use when I was living in Italy for 34 years now I just order from them
Thank you delicatezza!!!!
18 de janeiro de 2025
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much for this wonderful review Jill!
It truly means a lot to hear that after 34 years in Italy, you’ve found in us the products — and the feeling — you’ve been missing. We take great pride in the care we put into packing every order, especially when it comes to fresh products, and we’re so glad it’s noticed.
The fact that we’ve earned a place in your kitchen — and in your trust — means the world to us.
Grazie di cuore,
The Delicatezza Team
I have used them many times during the…
I have used them many times during the last year or so as I live in North Lincs and it is impossible to find genuine Italian fresh food, of the excellent quality, here.
They are so very helpful as I had to cancel one order. They also were extremely helpful just before Xmas when I needed to change the order
The staff are extremely polite and helpful. Nothing is too much trouble
Excellent service, keep up the good work
Buon Anno 🍕🥂🍻🧀🥫🍹🥃🍾🍷
21 de dezembro de 2024
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much, Linda!
We’re really grateful for your continued support — and it’s a joy to be able to bring genuine Italian food to your corner of North Lincs. Our team always aims to make things as easy and friendly as possible, especially during the busier times like Christmas, so it’s lovely to hear that effort comes through.
Buon Anno to you too — and grazie mille from all of us!
The Delicatezza Team
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