I have ordered a few times over the years as they offer some of my favourite products, often with great discount offers. I tend to order lots of items in glass bottles/jars and they are always... Ver mais
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I've been ordering with this company for maybe 4 years ..always great value authentic Italian food ...always delivered on time ...amazing offers ..I've just spent £70 on latest order and got free deli... Ver mais
I had very positive experience with this vendor, great range, pricey, yes, but if you are not going to Italy sometime soon, or want to pay for luggage to lug things, then this is an excellent option.... Ver mais
I regularly order baby food every month for my children and some delicacies from my hometown that I miss so much and that I can't find anywhere. We had a little mix-up at the beginning with Deliveries... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Delicatezza is the UK's Premier Italian Online Food Shop. Italian Delicatessen and Top Italian Brands. Orders Delivered to Your Home or Business. Shop Now: Burrata. Fresh Pasta, Sausages, Salame, Fonzies, Mulino Bianco, Rummo, Divella, De Cecco, Barilla, Rio Mare, Mutti, Plasmon, San Carlo, Goleador, Ciobar, Paneangeli
Informações de contato
72-98 Blundell Street, N7 9BL, London, Reino Unido
- contact@delicatezza.co.uk
- www.delicatezza.co.uk
4,5
Excelente
72 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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This is an excellent Company in terms…
This is an excellent Company in terms of customer's care. I had a few problems with DHL who was delivering the order and Delicatezza replaced my order free of charge and quickly. Bravi!
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Delicatezza
Thank you, Regina!
We’re really glad we could make things right quickly — and we so appreciate your patience while we sorted it with the courier. Customer care is at the heart of everything we do, so it means a lot to hear your kind words.
Grazie mille — and brava to you too!
The Delicatezza Team
Fantastic service
Fantastic service! Quick delivery to Bristol, and the food is absolutely excellent—fresh, delicious, and great quality. The prices are very reasonable too. Highly recommend.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Delicatezza
Thanks so much, Gabby!
We’re thrilled you were happy with both the service and the food — it’s exactly what we aim for every time. Freshness, quality, and value are non-negotiables for us, so we really appreciate you noticing.
Hope to deliver to you again in Bristol very soon!
The Delicatezza Team
Italian living in the uk
I'm an italian living in the UK and I've been searching for a good italian grocery delivery service.
I live pretty far from them(in scotland) but I received always(I've done 3 orders so far) everything in excellent conditions!
After the first 2 orders with biscuits and pasta I've orders some fresh food also and when I took it out of the box it looks like just picked from the fridge. Absolutely great!
7 de junho de 2024
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille, Giacomo!
It really means a lot coming from someone who knows Italian food so well. We’re especially happy to hear your fresh items arrived perfectly — even all the way to Scotland! Our team works hard to make sure everything travels safely, so this kind of feedback is wonderful to hear.
Looking forward to sending more of your favourites your way soon!
The Delicatezza Team
Great Service
I've ordered online a few times and the service has been faultless. Great selection, good prices and no issues whatsoever
4 de outubro de 2023
Avaliação não solicitada
Resposta da Delicatezza
Thanks, Dan!
We really appreciate your kind words — and we’re so glad the experience has been smooth every time. Great products, fair pricing, and no stress — that’s exactly what we’re here for.
Looking forward to serving you again soon!
The Delicatezza Team
I was very impressed with my order
I was very impressed with my recent order from Delicatezza. The web site was nice to navigate, correspondence was very good regarding my order status and delivery was on time. All the products were exceptionally well packaged and secure, it looked like a lot of effort had been put into this. All the items I ordered were lovely and the range of products was very good. All in all a very positive experience and I shall be ordering again. Thank you Delicatezza 🥰
2 de setembro de 2023
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much, Yolanda!
We’re so glad the whole experience — from the website to the delivery and the products themselves — made such a positive impression. Our team really does put a lot of care into every order, so it means a lot to hear that came through.
We’ll be here whenever you’re ready to order again — and thank you for the kind words!
The Delicatezza Team
Another Exceptional Order
Another exceptionally well packaged order arrived as expected today. All glass products well protected and all fresh chilled products kept at good temperature. As always very pleased with my purchases from Delicatezza and the range of Italian foods they are able to supply. There is always something new and exciting to purchase on their website.
15 de setembro de 2023
Avaliação não solicitada
Resposta da Delicatezza
Thanks so much, Andrew!
It’s always a pleasure to deliver to returning customers like you — and we’re really pleased everything arrived in perfect condition once again. We’re proud to offer such a wide range of Italian favourites (and the occasional new surprise!), so it means a lot to know it’s being enjoyed.
Looking forward to your next visit to the site — and grazie as always for the support.
The Delicatezza Team
Sapori di casa….
We order from Delicatezza once a month - fresh produce like ricotta, Burrata and salsiccia, as well as staples like farina 00, Mulino Bianco Biscotti and our favourite Doriano crackers. They have lots of offers on and we always get an extra 20% discount by following them on Facebook or sent straight to email. The products always arrive on time and are well packed, though I would say they need to pack the crackers and biscuits with more care because we have had a few arrive in bits recently - hence the 4 star review. Improve your packaging Delicatezza and I’ll give you cinque stelle 🌟 The delivery companies aren’t always careful with parcels, so maybe Delicatezza, you need to put ‘fragile’ on your boxes and pack things on the presumption that the delivery company may not handle with the necessary care.
The dates on the fresh food are very good and, as you’d expect, usually 2 weeks in the case of their fresh cheeses like Ricotta, Burrata and stracchino, all of which are excellent quality and super fresh when they arrive.
Some of the products are a bit on the overpriced side, especially as you can get some of them or an equivalent of equal quality in British supermarkets, but the import charges are always passed down to the customer.
Whenever I’ve had reason to call the company, they’ve been very polite and helpful and always resolved any issues. Also, if they’ve run out of something they do their best to replace it with a similar product and contact you before they send it out to check it’s ok, they don’t just replace it and send it regardless, so when it arrives the customer knows there’s a replacement and isn’t disappointed.
All my past experiences with Delicatezza have been positive, and the delivery issues aren’t their problem and belong in a different review.
Highly recommend.
1 de julho de 2023
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much for your thoughtful review, Daphne!
We’re really grateful for your continued support — and it’s wonderful to hear how much you enjoy the fresh cheeses, biscuits, and pantry favourites each month. We also really appreciate the packaging feedback — and you’ll be pleased to know we’ve made improvements since your review, especially around how we protect fragile items like crackers and biscuits in transit.
Thanks again for the kind words, the honesty, and the trust. We’re so glad to be part of your kitchen.
The Delicatezza Team
The products dates are very short. Don't buy online guys
The products are original but the expiry date it very short. They should write it what dates the have on. Honestly not acceptable. I dnt have big family but my small 2 kids eat snacks so i orders 2 and 3 packs of some biscuits. First time i ordered from here and look what the date is 21/05 then june then September and last nov of this year. You doing wrong of sending people products that you taking off from shelves soon, or because the products its not selling. I have paid and dnt want to throw in the bin because they expire soon.
25 de abril de 2023
Avaliação não solicitada
Resposta da Delicatezza
Hi Saba,
Thank you for your feedback — and we’re really sorry to hear you were disappointed with the shelf life on some of the products in your order.
We want to reassure you that we never intentionally send out products close to expiry unless they’re clearly marked as discounted for that reason (e.g. in our Fresh Reductions section). In general, our snacks and biscuits have several months of shelf life remaining, and we work hard to rotate stock appropriately. Many of our customers actually appreciate that we offer authentic imported products with realistic use-by dates, rather than over-processed goods with long lifespans.
That said, your experience matters — and we’d be happy to take a closer look if you reach out directly. We’d never want a first-time order to feel disappointing, and we’d love the chance to make it right.
The Delicatezza Team
First time buyer
First time buyer, excellent products, fresh and well in date... Packing was done with care and consideration for the products. I'll be certainly use them again..... Happy happy customer.
12 de novembro de 2022
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much, Ella!
We’re thrilled your first experience was such a good one — and it’s lovely to hear that the freshness, dates, and packing all met your expectations. We’ll be here whenever you’re ready for the next order!
Welcome to Delicatezza — and grazie again for the kind words.
The Delicatezza Team
Gluten free pasta that tastes great!
I bought some gluten free pasta. It was so good that a friend of mine asked me to purchase some for her too. It is so difficult to find gluten free products that actually taste good. So happy with my purchase.
24 de maio de 2022
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille, Patrizia!
We’re so happy to hear you enjoyed the gluten-free pasta — and even more so that your friend did too! It can be really hard to find gluten-free options that deliver on taste and texture, so we’re glad we could help make that a little easier.
Thanks again for your lovely review — and we hope to send more favourites your way soon!
The Delicatezza Team
Received food near the expiry date again…
Received food near the expiry date again. They should pay more attention in this, it is not the first time and I am very upset now.
Also the delivery driver left the parcel under the sun without even knocking the door. I saw the parcel when the delivery driver from Amazon knocked the door. Shame
20 de maio de 2022
Avaliação não solicitada
Resposta da Delicatezza
Hi Daniele,
Thank you for your feedback — and we’re really sorry to hear about your experience. We realise this review is from some time ago, but we've recently gained access to this account and are making it a priority to respond to all our customers and take every review seriously.
Since then, we’ve made improvements — including switching to more reliable delivery partners — and we’re continuing to review how we manage expiry dates and packaging to ensure better consistency.
If you're open to giving us another try, we’d love the chance to show you how things have improved.
The Delicatezza Team
Happy customer
The first time I had a missing item, and customer service solved the problem quickly.
The second order was perfect! So far I'm happy with the range of products they offer :)
7 de maio de 2022
Avaliação não solicitada
Resposta da Delicatezza
Thanks so much, Bea!
We’re really glad we could resolve things quickly with your first order — and even happier that the second one arrived just right. It’s great to hear you’re enjoying the product range too!
Thanks again for your support — we look forward to sending more your way soon 🙂
The Delicatezza Team
Amazing product 👌 Great Servive
Great selection of authentic Italian food at a great price, very nice to feel like home when you can have something you can not find in regular supermarket. The website is easy to navigate.the delivery on time and the packaging suber nothing can be broken. Definitely you need to try it.My Kids so happy !!! They feel like home 🏡 Thank you Guys 💚🤍❤
23 de abril de 2022
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much, Rosalia!
It means the world to hear that our food brings that feeling of home to you and your family — especially your little ones! We’re so happy the delivery, packaging, and product range all met your expectations.
Grazie di cuore for the kind words and support — we can’t wait to serve you again soon 💚🤍❤️
The Delicatezza Team
perfect!
received all the products I ordered - great service - the package was perfect! Congratulation very good and professional service! grazie mille!
8 de março de 2022
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille!
We’re so glad everything arrived just right and that the service left a good impression. We really appreciate your kind words — and we’ll be here whenever you’re ready for your next order.
Thanks again from all of us at Delicatezza!
The Delicatezza Team
I would not reccomend this store
Although they have a good selection of Italian food, they don't seem to check the expiry date of the items they deliver. As on other occasions even today I received several items that were out of date, so I would not advise to shop from them
18 de dezembro de 2021
Avaliação não solicitada
Resposta da Delicatezza
Thank you for your feedback — and a note from the present day.
We’re sorry to hear about your experience back in 2021 — and we completely understand how frustrating it must have been to receive items past their best. We take that seriously.
Since then, we’ve made a number of improvements to our stock rotation, quality checks, and internal systems to ensure all products meet our standards before they leave the warehouse. These updates were driven in part by feedback like yours — so thank you for helping us do better.
We’d love the chance to show you how much has changed.
The Delicatezza Team
Great selection of Italian food from…
Great selection of Italian food from this seller. I ordered about 52 packets of pasta and it was delivered quickly by DPD to Bournemouth. I checked every packet of pasta and none were out of date. The packaging was appropriate for my delivery. Will be ordering again once I've got through this load.
20 de setembro de 2021
Avaliação não solicitada
Resposta da Delicatezza
Grazie mille, Vittorio!
That’s a serious pasta haul — and we’re glad every single pack arrived fresh and right on time! It’s great to hear the packaging held up and that everything met expectations.
Enjoy working your way through it — we’ll be ready when it’s time to restock 🍝
The Delicatezza Team
Too much plastic in the packaging
Unnecessary huge amount of plastic and cardboard in the packaging.
I ordered burrata and , despite the packaging, all the liquid came out during the transport. The outside of the buttata become dry and not edible.
24 de maio de 2021
Avaliação não solicitada
Resposta da Delicatezza
Hi Carla,
Thank you for your review — and we’re sorry to hear that your order in 2021 didn’t arrive in the condition it should have. We understand how disappointing that must have been, especially with something as delicate as burrata.
Since then, we’ve made significant changes — both to protect our fresh items more effectively and to reduce waste. We now use 99% recycled paper across our packaging and have moved toward a more environmentally conscious approach overall.
We truly appreciate feedback like yours — it helped us make these improvements.
The Delicatezza Team
Sapori d'Italia a Londra
Ho ordinato per mio figlio a Londra. Tutto perfetto, consegna puntuale e merce ben imballata, prodotti ottimi ed apprezzati, soprattutto quelli freschi. Da provare assolutamente per chi desidera ritrovare i sapori e le tradizioni italiane. Bravi!
21 de março de 2021
Avaliação não solicitada
Resposta da Delicatezza
Grazie di cuore, Antonio!
Siamo felici che tutto sia arrivato in perfette condizioni e che i prodotti — soprattutto i freschi — siano stati così apprezzati da suo figlio a Londra. Portare i sapori e le tradizioni italiane ovunque siano i nostri clienti è proprio ciò che ci spinge ogni giorno.
Grazie per averci scelto — e a presto!
Il Team di Delicatezza
Really lovely products
I discovered this company by accident a couple of months ago and I’ve had two orders from them now. The pasta sauces are amazing and the tomatoes and cheeses are gorgeous. They keep me updated on my order/delivery status and it always arrives very well packaged. I would highly recommend trying their products. I’m so glad I found them and I will be ordering more.
4 de março de 2021
Avaliação não solicitada
Resposta da Delicatezza
Thank you so much, Fiona!
We’re so glad you found us — and even happier to hear how much you’ve enjoyed the sauces, cheeses, and everything in between. It means a lot to know the care we put into packaging and delivery is being felt on your end too.
We can’t wait to send more your way — grazie again for the lovely review!
The Delicatezza Team
Excellent
Excellent. A great range at very reasonable prices.
Totally authentic Italian.
A shame they can't deliver alcohol as far out as me unfortunately (Wiltshire) but otherwise superb. Love the fresh pasta.
9 de fevereiro de 2021
Avaliação não solicitada
Resposta da Delicatezza
Thanks so much, Terry!
We really appreciate the kind words — and it’s great to hear you’re enjoying the fresh pasta and the range overall. We’d love to be able to get everything — including the wine! — to every corner of the country, and we’re always keeping an eye on how we might extend that in the future.
Grazie again for the support — and we look forward to your next order!
The Delicatezza Team
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