Destinology Avaliações 

3.115
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Another great experience with Destinology😊 Emma O ‘Reilly was really helpful both with providing different options to meet our criteria and sourcing the best flights to suit us . Once choices wer... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have booked two holidays this year with Destinology, the main reason for this would be their friendly, helpful team, so responsive and knowledgeable. A stand out for us would be Georgina Martin wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very competitive prices and they listen to what you want to do on your holiday. They also make useful suggestions when planning your holiday

Avaliado com 5 de um total de 5 estrelas

Sheila was extremely helpful and always very clear on next steps all the way through from quote to purchase. She also got the travel company to honour a special offer that had previously expired.... Ver mais

Detalhes da empresa

  1. Operador de turismo
  2. Site de busca de vôos
  3. Hotel de luxo

Sobre Destinology

Escrito pela empresa

Destinology An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(3.115)

447 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

First time I have booked through…

First time I have booked through Destinology. Initially dealt with Lauren who passed over to Caroline. Both were very knowledgeable about their product , very pleasant to deal with. All in all an excellent experience, will use the company again and thoroughly recommend them to others.

14 de maio de 2026
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Resposta da Destinology

We are so pleased to hear you had an excellent experience with us and found our team knowledgeable and pleasant. We truly appreciate your kind words and recommendation!

Avaliado com 5 de um total de 5 estrelas

Excellent and knowledgeable as always

Excellent and knowledgeable as always. Highly recommended. I use Destinology regularly for trips all over the world.

14 de maio de 2026
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Resposta da Destinology

We are so happy to hear you consistently have excellent experiences with us. We truly appreciate your continued loyalty and kind words.

Avaliado com 5 de um total de 5 estrelas

Isaac was amazing

Isaac was amazing, efficient and knowledgeable

14 de maio de 2026
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Resposta da Destinology

We are so glad to hear that our team member provided you with such excellent and efficient service. We truly appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Rep was very informative, not pushy!

12 de maio de 2026
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Resposta da Destinology

We are so happy to hear that our service was excellent and informative without being pushy. We appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Second booking in a year with Destinology

I have made two bookings with Destinology within the last 7 months. Without any doubt, there isn’t any other travel operator I would recommend over them.

Claire Shorrock was my travel advisor, who was brilliant from start to finish. She remained patient with me throughout the booking process and provided tremendous advice. She dealt with every request I had promptly and efficiently. I was really impressed with her service.

16 de maio de 2026
Avaliação não solicitada
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Resposta da Destinology

We are so happy to hear about your positive experiences with us and truly appreciate your kind words. It's wonderful to know that our travel advisor provided such brilliant service, offering tremendous advice and efficiently handling your requests. We are delighted that we could make your booking process so smooth and enjoyable.

Avaliado com 5 de um total de 5 estrelas

Emma O’Reilly was fantastic

Emma O’Reilly was fantastic. She really listened to what we were looking for and found us what looks like a gorgeous holiday, all within our budget.

The only thing I would suggest for the overall service is the option to accept American Express payments, as this would have made the booking process even smoother.

Overall, a 5-star experience and a big thank you to Emma for her help.

11 de maio de 2026
Avaliação não solicitada
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Resposta da Destinology

We are so pleased to hear you had such a wonderful experience finding your holiday and appreciate your kind words. We value your feedback regarding payment options and will certainly consider offering American Express in the future to enhance our service. Thank you for your 5-star review!

Avaliado com 2 de um total de 5 estrelas

I requested a quote for a specific…

I requested a quote for a specific cruise that was advertised. Caroline kindly obliged but I then realised that the date was unsuitable. I requested a quote for a later date and found it satisfactory and she called back for me to make the booking.
At the beginning of our call it was not mentioned that the cruise we requested was no longer available. Caroline did reel off the ports of call but didn’t specifically say that this was not the original itinerary that I had requested.
It was not until I had paid the deposit and enquired about the times onshore at each port that it came to my attention that the two main ports of interest were no longer on this itinerary, in fact it was a completely different cruise.
I am very disappointed, and made Caroline aware. She offered £100 compensation, which I accepted as could not find another holiday in our time frame.
This cruise is still showing as being available on both the Destinology and Explorer Journeys website.
I find this poor customer support and will definitely think twice before recommending Destinology to friends and family

9 de maio de 2026
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Resposta da Destinology

Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding your cruise booking experience.

During the booking call, our agent did read through the full itinerary for the sailing confirmed at the time of booking. As discussed, cruise lines can amend itineraries and sailings in response to current events and operational considerations, including those affecting the Middle East region.

We appreciate that the change to the ports of call was upsetting, particularly as these were destinations you were looking forward to visiting. We are pleased we were able to offer a gesture of goodwill, however we understand this did not fully resolve your concerns.

If you would like to discuss this matter further, please contact our Customer Relations team at customerrelations@destinology.co.uk and a member of the team will be happy to assist you further.

Avaliado com 5 de um total de 5 estrelas

Our ongoing travelling plans with…

Our ongoing travelling plans with Destinology are what we’ve learned to expect, extremely helpful, professional and a wealth of experience in all destinations.
Hannah Grey our point of contact has been amazing, long may it continue.

14 de maio de 2026
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Resposta da Destinology

We are so glad to hear that our team has been extremely helpful and professional in assisting with your travel plans. We truly appreciate your kind words and look forward to continuing to provide excellent service.

Avaliado com 5 de um total de 5 estrelas

Isaac has been an incredible travel…

Isaac has been an incredible travel consultant. He listens very carefully to what we want out of our holiday, extremely patient and provides overall an excellent service.

13 de maio de 2026
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Resposta da Destinology

We are so glad to hear you had such a positive experience with our travel consultant. We truly appreciate your kind words and feedback!

Avaliado com 5 de um total de 5 estrelas

A positive Booking Experience

I was given professional, clear communication about the holiday I was enquiring about. Destinology's rep Pete, was extremely friendly gave me all the information I wanted and wasn't at all pushy. I would definitely use them again.

12 de maio de 2026
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Resposta da Destinology

We're so glad to hear you received professional and clear communication. We appreciate your kind words and look forward to assisting you again!

Avaliado com 5 de um total de 5 estrelas

Maura was very helpful

Maura was very helpful, friendly & knowledgeable. Always returned calls on time & followed up to make sure I was happy

7 de maio de 2026
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Resposta da Destinology

We're so glad to hear you had such a positive experience! We truly appreciate your kind words about our team's helpfulness and dedication.

Avaliado com 5 de um total de 5 estrelas

Emma O'Reilly was superb at supporting…

Emma O'Reilly was superb at supporting our search for a great new holiday destination. We have been to Greece, Turkey, Mauritius and even Barbados, and this year wanted to go somewhere new again. We settled on Montenegro, and with Emma's help (which included calling up the hotels and asking them about their Live music / beach clubs) have found what we hope will be the perfect combination of rest and action! Thank you Emma.

12 de maio de 2026
Avaliação não solicitada
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Resposta da Destinology

We are so pleased to hear our team member provided such excellent support in finding your new holiday destination. We hope Montenegro provides the perfect blend of relaxation and adventure! Thank you for sharing your wonderful feedback.

Avaliado com 5 de um total de 5 estrelas

First booking

Georgina explained the package well gave me a few options as well. I was very happy with my first experience with you.

11 de maio de 2026
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Resposta da Destinology

We are so glad you had a great first experience with us and appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Ryan is always super helpful

Ryan is always super helpful, he is knowledgeable and if he doesn’t know something for sure he will make every effort to find out .
I always feel he has my back , making sure he gives me the best deal that he can . I have recommended him several times to friends .

5 de maio de 2026
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Resposta da Destinology

We appreciate you sharing your positive experience. It's great to hear that Ryan always goes the extra mile to ensure he provides all of the information needed to support and that you feel valued. We're thankful for your recommendation!

Avaliado com 5 de um total de 5 estrelas

Excellent service from Claire

We booked our recent holiday with Destinology, as well as our Honeymoon a few years ago. Both times we were lucky enough to deal with Claire. She has been so helpful both times in making sure we got exactly the trip we wanted. Her advice and knowledge have been so valuable, in particular when recent world events meant our plans had to change at relatively late notice, Claire went out of her way to ensure we still had a fantastic break. We would definitely recommend Destinology and book with them again.

14 de abril de 2026
Avaliação não solicitada
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Resposta da Destinology

We're happy to hear that we could provide you with fantastic holidays and especially your special Honeymoon! It's wonderful to know that our advice and knowledge were valuable, especially when your plans needed to change. We appreciate your recommendation and Claire will look forward to assisting you again.

Avaliado com 5 de um total de 5 estrelas

Another holiday booked!

Just booked a fabulous holiday which we are really excited about. Jo was incredibly responsive and I appreciated her knowledge and advice when comparing options.

5 de maio de 2026
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Resposta da Destinology

We're happy to hear that you're excited about your upcoming holiday! We appreciate your kind words regarding the assistance you received from Jo while booking. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Cruise

I booked my holiday with Maura who was very friendly and professional. Called back when she said she would.

6 de maio de 2026
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Resposta da Destinology

We're happy to hear that your booking experience was so positive! We appreciate you mentioning the friendly and professional service you received from Maura. Thank you!

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