Devere Avaliações 

Stayed at East Horsley. Very disappointed, described as luxury resort, and advertising lets you believe you will stay in the mansion, we had a small poky room, which needed lights on even in the day in the converted stables. which has a faulty noisy air conditioner, no room, broken tap and splinter from the door, stolen toilet roll !!
Restaurant closed at lunch time only bar meals available. Menu was a laminated A4 sheet, and the bar menu was the same one they used at dinner certainly not a luxury experience

We are currently staying in the De Vere Wokefield Estate for 4 nights. This is our second visit. First visit was good. Very disappointing on our second. We were moved into a family room in the Wellington. Not what we paid for. Cleaners fail to refresh towels, toiletries and liquid soap. Wedding event going on today (10th August) where I was stopped by security for walking between Wellington and the main reception to complain about no towels. I was told the security staff was private to the wedding event. That doesn’t excuse the fact that we are paying guests and should be allowed to walk across the designated routes to the main reception from Wellington. I did not appreciate the tone and language used by security. Absolutely disgraceful given that we are regular guests to all De Vere estates. Reception staff did not want to know.

My daughter took myself and a friend for afternoon tea to celebrate my 72nd birthday and as a special treat as I am due to have invasive surgery in next couple of weeks
On arrival we waited a good ten minutes for anyone to acknowledge we were there and then they just grunted and showed us to a table with one glass and 3 mugs on there
A waiter asked if we wanted tea and then after another wait it was delivered to the table and literally plonked on the end The afternoon tea was then bought out to us about ten minutes later It looked as though it had been thrown onto the tray My friend remarked the bread seemed lightly toasted the truth being it was stale The fillings were non descript The Eton mess lived upto it's name it was a mess it certainly didnt resemble anything like a Eton mess We had to physically find a member of staff to ask for more tea She grunted and once again it was just plonked on table with no interaction Not once did anyone come and ask if everything was OK or if we wanted anything
There was a officious little man in a suit who just handed my daughter the card reader at the end with no interaction whatsoever If this was the manager then all I can say is it's no wonder the staff were like they were He had no skills in customer service
The afternoon tea is expensive and to be honest we would have got better service and food from a transport cafe (no offence to transport cafe staff)
I tried to phone the hotel to complain but no-one answered even though I tried all the options I also emailed to complain but have not recieved a reply
The Cotswold Water Park De Vere is supposed to be a flagship but in my opinion the afternoon tea and lack of customer service is one to avoid at all costs

A good looking venue which falls very short from delivery
Review of De Vere Beaumont Estate
Reviewed 3 days ago
Writing a review on Trust Pilot against the De Vere Beaumont Windsor in a last attempt to obtain some resolution following a group conference which was held at De Vere Beaumont Windsor from June 21 - June 26.

I had a group of 30 senior and executive colleagues booked in to stay at De Vere Beaumont Windsor. When I attended the site visit prior to booking the venue, the accommodation, the conference room, the restaurant (and 1705) looked great and the venue met the event brief perfectly in terms of location to Heathrow. There were a number of features which I added to our contract and that was a BBQ on June 23. The BBQ was billed at £33.08 per head (£1014).
Following day 1 of the conference (June 23), I went outside to the pitched tent and BBQ wooden hut area to ensure that everything was set up as I had requested. Mindful that June 23 had temperatures in excess of 35 degrees, there was no refrigeration units/or food hygiene in any of the wooden huts and both the salad bar and BBQ meat salad bar (lettuce, toms, gherkins and cheese slices) were left uncovered in direct sunlight, with insects able to land and eat the food items. I had to ask the event staff onsite to bring bowls of ice out to the salad bar so that the bowls of salad could be kept cool. I had to cover the BBQ salad bar with wooden plates to stop the food from spoiling in the high heat. In terms of the BBQ itself; when I pay for a BBQ. I expect that meat to be cooked on a BBQ - the meat which we were served was cooked in an oven; the beef burgers were over cooked, the chicken drumsticks looked OK and the hotdogs had been boiled. Please note also, that once the contract was signed, I was informed that all the meat products at De Vere Beaumont Windsor are halal. This is not mentioned anywhere within the contract or menus.

During lunch on June 24 and June 25 - I again had to speak with restaurant staff about extremely poor food hygiene in high temperatures (the food on display in 1705 was left uncovered and the door to the Courtyard was left opened - so insects were able to come in and land on the hot and cold food).

Hotel accommodation:
I was allocated room 1060 - which when I first arrived, I was happy with. However on both evenings of June 24 and June 25, I was subjected to extreme noise (very heavy base and disco music) from corporate events which were taking place in the function suite beneath my hotel room. Despite calling the front desk to report the noise and asking for someone to ask the DJ to reduce the noise of the base, the noise continued until midnight on June 24. On the evening of June 25, the same thing happened again - only this time, I was informed that the corporate event beneath my hotel room would end at 01.00. The base was literally making the hotel room shake.
I asked the Deputy Manager and Senior Events Manager (Jack) to come to my room at 11.45 to feel, hear and witness the impact of this music in the hotel room.
I was informed by the Deputy Manager that he would investigate as to why I had been allocated this bedroom - mindful that everyone else on the landing was attending the party underneath me (I have video content of this but am not able to share it on this platform).

On Friday June 25 - I checked out of De Vere Beaumont Windsor and was glad for it.
My overall experience of this venue, as a senior events leader is that: as soon as the contract was signed, and the contract invoice paid, that all level of customer service ceased. Since returning to my office, I received an email from the Finance Team at De Vere Beaumont Windsor (June 29) informing me of an amount to settle; I have asked repeatedly for a breakdown of that spend as well as a debrief call with the venue; my emails go unanswered - hence this review on Trust Pilot.

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Date of stay:
June 2026

What an Amazing venue , Sam and team on the floor and Sumit and team in kitchen made sure my sons birthday party becomes a great memory for me and all guests
Every single guest complimented the venue , delicious and generous portions of food and specially the team who worked very hard in kitchen and floor to deliver an outstanding excellent experience

I am very Thankful and will recommend this place to everyone 🙏

We had a wonderful experience working with the Team at the De Vere Estate Horsley for our Wedding last month - wonderful communication from Katie and her team in the lead and from Tina in reservations who managed bookings for all of our guests! The team on the day and the suppliers they booked for us (Toastmaster Steve and our DJ) were also wonderful which led the whole day to flow wonderfully! All of our guests had a great time and were well cared for. Thanks so much!

Loved my night at Horsley Estate but found a way that the group could be much greener and it has been ignored

This hotel was recommended to me by a friend who visits regularly and I decided to investigate a possible visit. The website was ambiguous in places and it was challenging to determine the features of the rooms and suites as I had specific requirements. I reached out to the hotel via its messaging service and asked very specific questions. No response was received. I followed up with a telephone call the next day but am unclear whether it was to the hotel (my preference) or to Central Reservations. The call diverted to voicemail, advising that calls were not being accepted at present.

This reviewer finds this to be evidence of a weak commitment to customer service and is not the standard I expect when considering a venue. I spend well over 100 nights a year in higher class hotels around the world and have specific expectations. Devere Tortworth Court has lost my business

How complex investment products can leave ordinary people paying more to own wealth than they ever earn from it.

There is a quiet scandal in personal finance that rarely makes front pages, partly because it is difficult to explain and partly because the paperwork is usually thick enough to bury outrage.

It does not begin with dramatic fraud. It begins with trust.

An adviser tells a client they need a long-term plan. There is talk of discipline, diversification, professional management, tax efficiency, and growth. Six percent a year sounds plausible. The language is polished. The charts rise neatly upward. The client signs.

Years later, the investor looks at the numbers and asks a question so basic it feels almost childish:

How did the companies involved make more money from my money than I did?

That question is not naïve. It is the question.

Because buried inside many complex investment structures is a feature many consumers do not fully understand when they buy them: returns may be uncertain, but fees often are not.

There may be an upfront charge. Then a management fee. Then a discretionary portfolio fee. Then a platform fee. Then underlying fund fees. Sometimes charges described as “marketing” or “establishment” costs continue long after the product is no longer even marketed.

Each fee may have a justification.

Together, they can hollow out performance.

And this is where the problem stops being merely mathematical and becomes moral.

Because most consumers do not think in layers of cost. They think in outcomes.

If they are shown a product that appears designed to generate long-term growth, they reasonably assume the structure is intended to help them build wealth, not steadily transfer a significant share of it to intermediaries.

Yet many investors only discover the full economics years later, when they calculate that their net return—after all charges—was little better than cash.

Sometimes worse.

And then comes the second shock.

The law may not call it theft.

The documents may call it suitable.

The disclosures may exist—somewhere.

But ordinary people often discover too late that legality and fairness are not the same thing.

This is the uncomfortable truth financial culture often avoids: a product can be compliant, expensive, poorly understood, and deeply disappointing all at once.

And when consumers object, they are often told they simply misunderstood risk.

But what if the deeper issue was misunderstanding cost?

What if the real risk was not market volatility, but fee drag so severe it quietly consumed the future the product was sold to create?

This matters because the problem is not one angry investor. It is systemic incentives.

When advisers are rewarded for distribution, providers are rewarded through assets under management, and consumers bear investment risk, the structure can function exactly as designed while still producing outcomes many clients would never have accepted had they understood them clearly.

That is not necessarily fraud.

But it may be something more troubling:

A system where opacity does the work transparency should have prevented.

And perhaps that is why these stories often sound less like financial disputes and more like betrayals.

Because they are not really about percentages.

They are about consent.

Would a person have agreed if they understood that a projected 6 percent might become 1.7 percent after costs?

Would they have chosen a discretionary portfolio if they did not understand what “discretionary” meant?

Would they have stayed if they knew fees over time could exceed their gains?

These are not technical questions.

They are consumer questions.

And they deserve consumer answers.

Because when ordinary people repeatedly emerge from sophisticated products saying, “I still don’t understand what I paid for,” that is not merely a problem of financial literacy.

It may be a problem of product design.

And perhaps the most unsettling question is not whether authorities should investigate more aggressively.

It is why a person must become half accountant, half lawyer, simply to understand whether their own investment ever made sense.

That should not be the price of trying to save for the future.

Stayed March 2026
We had a mixed experience. On the positive side, the grounds are beautiful and the Penhaligon’s toiletries were a lovely touch—definitely in line with what you’d expect from a hotel of this level.
However, we were extremely disappointed with the handling of a lost item. After leaving the property we realised that we accidentally left an expensive jacket and cap in the wardrobe. We called the hotel immediately on the same day - check out day - and we were on our way back to retrieve them, but were told Lost & Found wouldn’t open until 9 AM next morning. I then returned in person the next morning and waited around 40 minutes, only to be told that nothing had been found.
We made multiple attempts to follow up—calling reception several times (without success) and submitting a message via the website contact form, which also went unanswered. The lack of urgency and communication regarding high-value lost property was frustrating and concerning.
There were also some comfort issues. Our room in the mansion had noticeable noise from external ventilation, and the windows were too thin to block it out, which impacted our stay.
While the setting and some details are impressive, the customer service and handling of situations like this fell well below expectations. We understand that items can sometimes go missing, but the response and lack of follow-up were disappointing. Guests should take extra care with their belongings.

We stayed at De Vere Tortworth Court as a group (two rooms booked) and left feeling the hotel has huge potential, but some basics weren’t delivered consistently. One room was in the old main house and the other in a newer-feeling annex, yet the issues below were experienced across both, suggesting they aren’t isolated to one area. The building, grounds, and surrounding walks are genuinely lovely, and the setting could be outstanding with more attention to detail.

It’s also worth framing this in the context of what De Vere presents itself to be: “a collection of country estate hotels and modern executive centres,” which naturally sets expectations for both leisure guests and business travellers. De Vere also places strong emphasis on events and leisure/spa experiences, which makes consistent standards in public areas, service, and operations especially important.

The most significant concern was cleanliness in the bedrooms and bathrooms. Both rooms had visible dust in areas that should be covered by routine housekeeping checks, including dust in the wardrobe and bathroom areas and on/around the bathroom extractor fan (photos available). In addition, the toilet near reception (a high-traffic area) was in an unacceptable condition. This was reported to the front desk, yet it remained in the same condition more than 24 hours later.

The newer annex room also had a serious noise issue. The room did not appear to be adequately sound-insulated, and there was loud, clear footfall noise from the room above throughout the first and second night. As the hotel was fully booked, one of our group was unable to move rooms and suffered sleepless nights. While the hotel did apply a 20% reduction to our friends’ booking (not ours), which was appreciated, this does not change the underlying issue.

Temperature and comfort were also recurring problems. Several public areas felt uncomfortably cold (lounge, library, and restaurant spaces), to the point that guests were wearing coats indoors. There also did not appear to be enough heaters available, and the oil-filled radiators in use were not sufficient to keep areas consistently warm.

Service felt inconsistent, and the team appeared overstretched. Bar service alternated between self-service and table service without clear guidance, and it was common to walk into the bar and not be greeted or directed. In the library bar, we were served dirty glasses with visible lipstick marks; when raised, we observed glasses being inspected and put back rather than removed for washing, and at least two other customers reported the same issue within around 30 minutes.

One member of staff, (name supplied to Devere by email), was absolutely incredible. She was consistently professional, warm, and proactive, and she immediately took ownership when the glassware issue had not been handled appropriately by others—making sure we received properly clean glasses, a free round of drinks and restoring a sense of genuine hospitality. She is a real credit to the hotel.

Communication before and during the stay also needs improvement. We only received an email after check-in explaining that the pool/spa required pre-booked time slots; receiving this before arrival would have been far more helpful, as many slots had already gone by the time we were made aware. We also emailed twice before our stay to ask about adding two people to our dinner table (to make four) and received no reply; at check-in, we were told a reply had been sent, but nothing was received (including after checking junk/spam). Either way, our pre-arrival questions went unanswered until we were at reception.

Positives are absolutely worth mentioning: the food was good quality and served hot, and breakfast quality was also good. However, when busy, breakfast becomes unnecessarily chaotic because the food is crammed into one area with no crowd management. Alcohol hand sanitiser stations were positioned throughout the hotel, which was reassuring. The gardener working at the front formal gardens was also extremely helpful and, like the named employee above, a genuine credit to the hotel.

Overall, at around £100 per night, it could represent decent value for the building, setting and food, but we wouldn’t choose to stay again unless improvements are made. It currently feels like a 4-star property with 3-star service delivery, despite 5-star potential. We genuinely wish the hotel well and hope it takes these comments in the constructive way intended, because with consistent housekeeping standards, better warmth in public areas, clearer service procedures, stronger pre-arrival communication and improved night-time room comfort, it really could be stunning.

Stayed at the Devere Horsley on 14th and 15th November 2025.
From the moment we arrived we were made to feel welcome. We were upgraded from a superior room to a deluxe room in the Towers. My 5 year old autistic son loves staying in hotels especially ones with history to them. Staying in the tower was an amazing experience which he enjoyed looking around the corridors, at the artifacts and learning about the building.
Our room (125) was amazing with windows on 3 sides giving us stunning views. House keeping were really sweet and left a welcome card, bar of lovely chocolate and a key ring for my Son which he loved because it will be a memento of his stay. Thank you so much Monica for not only that beautiful touch but also for taking the time to meet Logan and having a chat.
The rest of the staff were attentive, polite and helpful especially in the dining room for breakfast.
The grounds are beautiful, the staff outstanding and the extra touches go a long way in making a stay memorable. In my opinion the staff go above and beyond to make your stay a fantastic one.

My older son also stayed with us in a separate room which was upgraded from a guest room to a superior room. He and his boyfriend had a relaxed and restful stay.

Everyone was very happy with our stay and would absolutly stay here again.

Thank you for a wonderful weekend and see you again.

Just spoke to Tej on the phone at Wokefield Estate reception. He was so helpful and answered all our queries. Nothing was too much for him. Fantastic service. Thank you!

We had booked 3 rooms for a family birthday, at the Wakefield hotel. The experience we had was awful. There was a religious conference being held there we not told of this before hand. A huge amount of people there not much for the hotel in my opinion. We could not use the pool was it was reserved for ladies only. We paid a lot of money and can't use the services. Not going to use this group again.

Dreadful hotel. Poor quality food, not enough staff, noisy room and no air conditioning. There was also an Islamic convention on that was not publicised. The whole hotel was taken over and turned into a tacky bizarre. No staff in the bar area so had to go to the Elm Tree pub for Sunday lunch. They show pictures of the lovely Manor House but you actually stay in a dreadful hotel next door which is more like a Travel Lodge - avoid this hotel it is awful.

Devere water park Hotel! Poor customer Service both in the restaurant and reception , didn’t realise that none of the rooms have air con didn’t even offer a fan due to the heat , no information in the rooms about the restaurant or breakfast , disturbed at 9.00 by the maid and we wasn’t due to leave until 11. Food for evening meal no better than a Wetherspoons over charged on the bill so had to query that, wouldn’t recommend and certainly wouldn’t go back

Had the worst experience extremely rude restaurant manager when he asked about the food I told him it was cold and mediocre . He wouldn’t allow us to sign the bill to our room told me I was rude tried not to apply the 10 percent discount as a member stomped around table service disgusting never opened the bottle of wine we purchased and told as 60 plus person to leave his restaurant when I said about the poor experience so rude was he .i never went back for breakfast that we paid for as did not want to encounter any further verbal abuse . Terrible staff Devere Carnage

I booked a room at this hotel 10 months ago to make a weekend of a nearby wedding. I paid in full and even called a month ago to confirm the reservation, after hearing rumours that other guests’ bookings were being cancelled.
Yesterday, just two and a half weeks before the stay, my room was cancelled due to an “exclusive, large-scale event taking place at our venue.”
They did, however, inform me to “please rest assured that this decision was not taken lightly.” (!!!)
Apparently, long-standing, fully paid reservations can be discarded at short notice, so long as someone at the hotel says this wasn’t “taken lightly.” Good to know!
Deeply unprofessional. Would not trust this place to honour a booking.

Booked their mansion house - the evening before I was involved in an accident that left me in the hospital with broken bones. The booking was “non-refundable” which is fair enough for typical things eg change mind, but I called the reception, booking team and upper management in that order as it got escalated upward. Explained my situation and how I can’t drive for months now etc. Their response on the call was incredibly cold and dismissive, completely refused refunding and said I should either do my best to get to the hotel or accept the loss. How utterly shameful. It was a few hundred quid, pennies compared to the reputation damage you’ve caused and future income. As you also provide corporate meeting rooms - of which a few are on our internally authorised list I will not only be sharing this experience but pushing to strip you of all future funding for events.

FATHERS DAY MEAL THAT DIDNT HAPPEN

Booked in online for a roast for Father’s Day AS STILL SHOWING ADVERTISED so you assume there still doing them or the New Place Devere

Booked in at 6pm waited all day to be told they don’t do roasts DONT ADVERTISE ON YIUR WEBSITE. We’re now nowhere to go we won’t get in anywhere or want to be driving around

The limited menu they do I or my son wouldn’t have eaten (fussy eaters)

Ruined the evening!!!!