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Stayed at Dunston Hall, Norwich. Staff couldn't have been any more helpful. Rooms dated but clean and fantastic value for money on the rate we got through Expedia. Would definitely use De Vere hotels again

DeVere may well have lots of offers on their rooms, but their Marketing department (where complaints go to) is useless. Despite complaining to the hotel and to the marketing department and on Facebook, no-one has had the coutresy to reply.

I guess it explains it if they use a marketing dept for complaints, rather than a customer service department.

Go there when they are cheap, and have low expectations of any complaints being rectified and you won't be disappointed. Shame as they have some nice locations.

Was taken to Cameron House Hotel on the banks of Loch Lomond for an overnight stay by my partner who had booked this to help me relax due to my workload. Found the experience put me off the place. Check in was fine, Went to our room which we thought was really homely although there were no bath robes which we didnt notice until going for a swim in the pool next morning. This could do with being cleaned up {having worked in a pool} as around the rim was quite grubby. Next went for a drink in the bar where we stood for around ten minutes before deciding to go for a walk as the staff were so slow even though the place was very quiet. Got a drink in the bar by the lake but found the price a little OTT i guess they think your paying for the experience or are just a rich tourist. After that went to bed where i didnt sleep a wink as the bed is made up of two matresses which are meant to be zipped together, ours were not, also one matress was well used and dipped in the middle and the other higher. To top it all i went through the middle of the beds in the middle of the night. In the morning had breakfast which was very nice one of the good points. On check out reported this to reception and was assured someone would contact me regarding our stay. Alas we are still waiting so for this reason i am writing this review.