Staff were very helpful and informative. We ended up buying 3 sofas and were very pleased with our purchases (we changed our mind a few times!). Carmen was very helpful in answering our questions and... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I went to the Kittybrewster store on 13/05/2026 and one of your staff looked after me very well, and essentially the sold the sofa to me that I loved. He got involved when he had to but didn't stick... Ver mais
A empresa respondeu
We were assisted by Helen at the Berryden store in purchasing our new sofa. We had a good idea of what we wanted but she was genuinely interested in making sure that we chose a sofa that suited our re... Ver mais
A empresa respondeu
No hard sell Decision to buy was based on comfort Plenty of selection Dog friendly Helen was brilliant, professional, informative and made us feel at home
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Bedford Road, AB24 3LH, Aberdeen, Reino Unido
- 0333 999 9809
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered a new sofa and coffee table and…
Ordered a new sofa and coffee table and the table came within 2 weeks damaged. They are still to collect this and replace. On top of that our new sofa was to be delivered this Monday just gone and the delivery guy said to me the sofa is not in his van and thought it had been left in Glasgow. I am based up in Aberdeenshire. I am heavily pregnant with a toddler and I had organised my sofa to be removed from
My house in prep for
This new sofa. I now have no sofa and DFS said they are very sorry and that it was damaged in transit. I still don’t know what’s happening or when we will get this sofa as I cannot wait another 8 weeks when due a baby in 4 weeks.
Order no. 67ZDE3932
25 de maio de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Service was excellent Gentleman was…
Service was excellent Gentleman was polite and charming
29 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Hello Jim,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Aberdeen
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Sale experience was good helpful also…
Sale experience was good helpful also was great at helping pick colours for cushions to go with both sofas plus mat also great manor & patience
27 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helen
Helen, was very cheerful on arrival. Very informative, gave us a lot of help with different styles of sofas and how to maintain the fabrics.
26 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Hello Irene,
Thanks for your lovely feedback, we’re glad to hear Helen met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Staff very easy transaction in and out…
Staff very easy transaction in and out of store fast
25 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Hello Kerrie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
I got great service from a very…
I got great service from a very approachable young man
24 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly members of staff…
Very friendly members of staff informative gave us time to decide what was best option for us
24 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Professional and Helpful
24 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The lady that sold it to us was very…
The lady that sold it to us was very pleasant and helpful
11 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Now have to travel back into the store…
Now have to travel back into the store tomorrow to find out if I can have a refund for a sofa cleaning kit I didn't order that has been added onto my invoice. We went over the sofa order. No issues. I said no extras multiple times during the order.
22 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Good afternoon Jonathan,
Thank you for sharing your experience with us, please accept our apologies if an item has been added to your order without your knowledge. Please rest assured we have raised this with the relevant store who will remove this item from your order and amend the balance accordingly.
Kind Regards,
Holly M
DFS Customer Support
Staff was very helpful lady Simona was…
Staff was very helpful lady Simona was very friendly and explained everything
21 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Aberdeen
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Purchased new sofa and staff were very…
Purchased new sofa and staff were very helpful and explained everything to me ,from buying to delivering and all the extras
20 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Good afternoon Jane,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I went to the Kittybrewster store on 12/05 and 19/05
I went to the Kittybrewster store on 13/05/2026 and one of your staff looked after me very well, and essentially the sold the sofa to me that I loved. He got involved when he had to but didn't stick around too long to give me freedom to look around the store. When I was ready for more information about the purchase, he virtually showed me the colour schemes I was after and from then on I was happy with this.
I returned to the store 19/05 to make sure it was still my favourite and another member of staff looked after the sale, but all kudos is for the guy from 12/05 visit. I didnt catch a name.
19 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Good morning Joel,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Aberdeen
Good morning Ste,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great service and very friendly
Great service and very friendly. Thank you so much
18 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
I am pleased with Ashleigh's help
I am pleased with Ashleigh's help - very nice, smiling and helpful staff.
18 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
No pressure.
We were welcomed in a very nice manner with no pressure and aloud to do our own thing. The sales person was polite and knowledgeable about the product we were looking at. The sale went through with no problems.
18 de maio de 2026
Resposta da DFS Furniture - Aberdeen
Good afternoon William,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
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