DFS Furniture - Ashford Avaliações 

4.533
O TrustScore é 5 de um total de 5

4,9

1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had a very successful visit, We were able to look around the store at our leisure without being harassed. Once we were ready Mike was straight there to place our order. He was incredibly friendly a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait. The salesman was so nice and very efficient. A r... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were served in the Ashford branch by Freddie. What can I say? He was excellent in every way. His approach and customer skills were impeccable and he covered all aspects of buying the furniture wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Mike was very helpful when it came to picking the right sofa for us. He gave us options of different sofas and took his time in helping us. Customer service was amazing, cannot fault the assistance we... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • 1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, Reino Unido

  • 0123 350 3089

4,9

Excelente

O TrustScore é 5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(4.533)

98.550 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Friendly and professional service

Friendly and professional service. Extremely helpful and patient. Thank you Emily

1 de agosto de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

A great experience

Was very relaxing wandering round the vast collection of furniture at my local DFS Ashford. Freddie (member of staff) was so helpful and friendly. He showed me to the exact furniture I was looking for and preceded to help me make a purchase. It was easy and stress free. Freddie was very friendly and even got me a coffee as we chatted.

29 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Very helpful staff

Very helpful staff

30 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards

Lorraine E
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent DFS furniture purchase.

The assistant was extremely helpful and courteous throughout. She answered all queries in depth and detail. We have now purchased 2 extremely comfortable recliner armchairs.

30 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Well Charlie Lee answered all the…

Well Charlie Lee answered all the questions i asked he made my life so easy exceptionally nice lad we looked at several sofa beds but the first one was really the one for me we talked about ease of delivery and explained where it had to go explained every thing to him and he found out if it could be placed where we wanted it gave me drawings to check the size this guy was top notch he wasn’t even pushey like some salesman this guy was on top form for someone so young once again thank you Charlie for everything also thank you dfs ashford 👍👍👍👍👍

29 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We were served in the Ashford branch by…Freddie

We were served in the Ashford branch by Freddie. What can I say? He was excellent in every way. His approach and customer skills were impeccable and he covered all aspects of buying the furniture with great aplomb!
The most impressive aspect of his service was the fact that we had an autistic grandson with us and he treated him in the most wonderful manner with respect but friendliness. We cannot speak highly enough of him and would certainly return providing Freddie can serve us.

29 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Priya was so helpful guiding us through…

Priya was so helpful guiding us through the process and knowledgeable about the products available. Great range in store. Relaxed environment.

28 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

James was really helpful

James was really helpful, ensured we were aware of what different types of colours/ materials were available, gave us plenty of time to make a choice , he explained our options for finance and talk us through all the options.

26 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Lovely service today in Ashford store…

Lovely service today in Ashford store with a lovely lady whose name I cannot not remember.
Please contact me with her name so I can leave her lovely feedback back
Thankyou

26 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Iyaji.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

First time buying new sofa she was very…

First time buying new sofa she was very helpful with building the sofa the way we wanted it and gave us lots of info and different ways of making it our sofa 10/10 service

25 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The whole expirance from start to…

The whole expirance from start to finish was realy great the smoothness of the applection was gret a very great company thanks

25 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service

Priya explained everything well and was friendly and knowledgeable

25 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great guy who served us and was very…

Great guy who served us and was very knowledgeable to choose the sofa we wanted, tailored it for the fabric preferred which was on another sofa and showed us a virtual online picture of the sofa before making our final decision. great coffee too on the new machine, great overall service

23 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Emily has been nothing but exceptional

Emily has been nothing but exceptional. She has been very patient with me throughout the whole process. I have felt welcome. Her warm smile and politeness has made me feel very comfortable while choosing my sofa. She has shown excellent hospitality and have been very professional throughout my whole experience.

24 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Emily met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience

Polite friendly and very helpful

24 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

James made the whole sales experience…

James made the whole sales experience really easy. He has great knowledge and pleasant sense of humour. I would recommend.

24 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Our sales rep was brilliant

Our sales rep was brilliant. He was polite, helpful, he was knowledgeable, attentive but not pushy. Feel like we totally trusted him and his intentions.
Made us feel comfortable and cleverly (but tastefully) moved the sale forwards well.

He was interested in our family as we had a call during the sale.abiit our boy having and accident at nursery. He was thoughtful and mindful.

Clearly and very skilled member of staff.

22 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Lady serving us

Lady serving us, very nice, polite helpful

22 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Hello,

Thank you for your kind feedback.

Kind regards
Holly M
DFS Customer Support

Avaliado com 1 de um total de 5 estrelas

One sofa turned up burnt …

One sofa turned up burnt on one corner and the delivery team were basically throwing them around and didn't have the tool to put them together definitely not worth the £159 delivery change you have to pay for

13 de julho de 2026
logotipo da DFS Furniture - Ashford

Resposta da DFS Furniture - Ashford

Good morning Henry,

Thank you for taking the time to share your review with us, we are so sorry to hear your furniture arrived with faults present and appreciate this is frustrating for you. Please rest assured this has been noted with the courier and a resolution will be provided as soon as possible.

Kind Regards,
Holly M
DFS Customer Support

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