DFS Furniture - Banbury Avaliações 

3.065
O TrustScore é 5 de um total de 5

4,9

Lockheed Close, OX16 1LX Banbury, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very happy with the service we received from Paul, who helped us choose our sofas and chair. He made helpful suggestions which we took on board without being pushy and was friendly and chatty througho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Helpful & friendly sales assistant called Cheryl. She was not pushy, but there to guide us when needed. She showed us the leather recliners & then left us to discuss amongst ourselves, returning whe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

the young man who helped me with my purchase was friendly ,helpful and professional I wasn't pressured into buying just informed about everything. He was very good and made me feel relaxed.

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(3.065)

92.599 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Choice and value

Plenty of choice and knowledgeable sales staff. Pointed out the care and delivery system. Good price and choice of leather finishing. Good value.

9 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Paul,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

After 6:30 is a great time to shop.

Blake explained the contract and the furniture and did everything that he could. The shop was quiet and we had his full attention and chose our sofa then and there. It was a lot of money so nice to have the peace and quiet to think about it.

8 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Mr Brooks,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Blake.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very friendly and knowledgeable staff…

Very friendly and knowledgeable staff with no fuss. We were able to order the exact product we wanted without any hassle and at a delivery time to suit us

6 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great range of sofas.

Staff helpful. Informative re information when ordering.

8 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Clear information

Clear information, very pleasant service

8 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

All good helpful service

All good helpful service

7 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Just the right sofa!

Lovely lady called Cheryl helped us choose the right sofa for what we needed. Very helpful and friendly

7 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great selection of sofas

Great selection of sofas. Staff were very knowledgable and helpful.

31 de maio de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Sarah,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Wr had a positive In-store experience

Wr had a positive In-store experience. The sales adviser Cheryl from Banbury store was friendly, professional and listened to what we wanted. We have a delivery date. We are hoping the delivery and sofa will also be positive.

23 de maio de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Wonderful Customer Care

Blake was wonderful and guided us with ideas and the best type of style to choose to fit it in our house. He explained everything so thoroughly with light humour and making our experience very pleasurable.

3 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Emma was very charismatic and engaing-

Emma was very professional, with a lot of warmth and enthusiasm blended in. This is a rare combination, especially since she explained all the features in a very simple and engaging way. The whole procedure was stress-free and made the buying experience one to remember.

3 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Bobby,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Emma.

Kind regards,

Lia
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

We are going to the DFS store In…

We are going to the DFS store In Banbury and we have wonderful services from the lady chrol she helping us to find the right stuff and also put us in the right direction. We are very happy with the service. I was a young gentleman. Name is Matt. He’s doing also very good service as well we definitely go to the Store again to do more shopping thank you

2 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 1 de um total de 5 estrelas

Absolutely horrible service

Absolutely horrible service, me and my wife went into the Banbury store and picked out a sofa we liked, when we spoke with 1 of the employees he told us that we should consider finance as thats what he highly recommended, so we did he took my information suggested we leave a £300 deposit which we did then he told us anything was sorted and we would receive a email with our delivery date, but around 20mins after we left I got a call to say that the finance company declined my application, and I would receive my deposit back in 3 to 5 days which didn’t happen so after 6 phone calls and over 2weeks waiting I finally received my deposit back

23 de maio de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS and we offer our sincere apologies if you are disappointed with the decision made.

We are very sorry for the delay in receiving your deposit back. I am happy to hear you've received your deposit.

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Friendly,informative service

To begin with it was very helpful that your Banbury shop is very local to where I live. The shop feels spacious and calm, with appealing room settings as you walk in. On my first exploratory visit I was greeted by Holly who helpfully directed me to the area of the shop where I would find the type of reclining sofa for which I was searching. She didn't hassle me but left me to explore until she saw that I had found one about which I might need further information. She was helpful and friendly and made the experience entirely pleasurable. I returned next day with my husband to purchase to sofa and this time we were met by Max, who was very pleased to hear that we did wish to make a purchase of the sofa on which we were sitting. He invited us to have coffee and fetched his lap top . He provided us with all the information we needed while we sat in comfort. He, too, was friendly and interesting and made the parting with money to acquire a new sofa a relaxing interlude.

21 de maio de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Sally,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

No high pressure sales team

One of the things my husband and I really do not like is the high pressure sales guys in stores such as DFS. We walked in and we were acknowledged, great. We wandered around til we found The One and sat for a few mins. Looked up, decision made, and the sales guy was there. Great.

25 de maio de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Karen,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great sales staff (Paul & Max)!

Great sales staff (Paul & Max) at Banbury store!

1 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful

1 de junho de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Kind Regards,
Vanessa
DFS Customer Support

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