Very happy with the service we received from Paul, who helped us choose our sofas and chair. He made helpful suggestions which we took on board without being pushy and was friendly and chatty througho... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... Ver mais
A empresa respondeu
Helpful & friendly sales assistant called Cheryl. She was not pushy, but there to guide us when needed. She showed us the leather recliners & then left us to discuss amongst ourselves, returning whe... Ver mais
A empresa respondeu
the young man who helped me with my purchase was friendly ,helpful and professional I wasn't pressured into buying just informed about everything. He was very good and made me feel relaxed.
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Lockheed Close, OX16 1LX, Banbury, Reino Unido
- 0333 999 9752
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good customer experience service
1 de junho de 2026
Resposta da DFS Furniture - Banbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
So helpful and knowledgeable.
We were looking to buy a new sofa but unsure on fabrics and colours. Cheryl was really helpful so we could make a real visual choice. We were not pushed into anything but guided throughout the process.
31 de maio de 2026
Resposta da DFS Furniture - Banbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Banbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I have already provided feedback
I have already provided feedback. The in store experience was excellent, thank you.
22 de maio de 2026
Resposta da DFS Furniture - Banbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent Service from Cheryl at DFS
We’ve purchased sofas from DFS for many years and have always been impressed with the quality. We replaced our sofas today, and Cheryl at the store was extremely knowledgeable, patient, and helpful throughout the whole process. She guided us through the different options and really helped us make up our minds. Excellent customer service and another great experience with DFS.
30 de maio de 2026
Resposta da DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cheryl.
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Banbury
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The sale was smooth and hassle free…
The sale was smooth and hassle free with a polite lady.
25 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello Chris,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Came to DFS as we've used before
Came to DFS as we've used before. Had excellent service and knowledge from both Max and Holly. Looking forward to our new suite. Very happy customers and well looked after. Lovely people and very satisfied.
28 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff explained the product details…
The staff explained the product details and how to use it.
26 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Helpful staff
25 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello klement,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Blake was absolutely first class today.
Blake was absolutely first class today.
Excellent knowledge of the sofa and chair ranges plus extremely helpful with insights for heights, feet and leather/cloth options.
Very professional and a credit to DFS.
Blake was one of the main reasons we decided to purchase 2 chairs as well as the sofa.
25 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello Pablo,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Blake.
Kind regards,
Lia
DFS Customer Support
Blake in Banbury DFS was brilliant
Blake in Banbury DFS was brilliant. He knew exactly what he was talking about, answered all of our questions and was extremely thorough making sure we knew exactly what we were paying for.
25 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello,
Thanks for your lovely feedback, we’re glad to hear Blake met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We popped into store for a quick look
We popped into store for a quick look, found the exact sofa we were looking for within 3 minutes!!
Cheryl, the sales person was excellent and explained everything very clearly.
25 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Banbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really good helpful advice
Really good helpful, friendly and honest customer service
23 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Good service
Good service , fully explained all the details in a prompt and friendly manner. Will be back.
22 de maio de 2026
Resposta da DFS Furniture - Banbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful polite sales assistant …
Very helpful polite sales assistant very pleased with the service provided
1 de maio de 2026
Resposta da DFS Furniture - Banbury
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great advice and support during our…
Great advice and support during our purchase process. Everything was carefully an fully explained
17 de maio de 2026
Resposta da DFS Furniture - Banbury
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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