Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Ver mais
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Veja o que dizem as avaliações
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Ver mais
A empresa respondeu
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... Ver mais
A empresa respondeu
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Miles Gray Road, SS14 3AF, Basildon, Reino Unido
- 0333 999 9801
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Purchase of Montebello suite
My order was clearly explained to me with guidance on what was style would be suitable for my needs and how to maintain. The salesman had a vast knowledge of all items of furniture within the store and on line.
13 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
The stuff that attended to us he was so…
The stuff that attended to us he was so informative. He showed us all what we wanted here. He gave us all his time and he made us understood and gave us Knowledge on the product that we bought. He he was outstanding. He is really a good sales person.
11 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service
Good customer service,many thanks to Abbs in the Basildon branch
11 de junho de 2026
Resposta da DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly and helpful staff
Friendly and helpful staff, she even got me a glass of water so I could take my tablets
10 de junho de 2026
Resposta da DFS Furniture - Basildon
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
DST REVIEW OF DFS EXPERIENCE
EXCELLENT SERVICE FROM THE DFS AGENT ON BOTH OCCASIONS I ATTENDED THE LOCATION NAMELY (1) TO INITALLY VIEW THE SOFA SUITE COLLECTIONS AND (2) TO VISIT AGAIN WITH A FAMILY MEMBER TO CHOOSE AND PURCHASE A SOFA SUITE. ON BOTH VISITS, NO PRESSURE BY THE AGENT OCCURRED AND SO VIEWING ALL AROUND THE SHOWROOM WAS COMFORTABLE AND REWARDING. THE AGENT MADE HERSELF AVAILABLE WHEN CALLED UPON TO ANSWER ANY QUESTIONS AND WAS VERY HELPFUL IN THIS RESPECT. WHEN COMPLETING MY ORDER WITH THE AGENT, SHE WAS VERY COMPETENT AND MADE THE ENTIRE TRANSACTION STRESS FREE. BOTH MY FAMILY MEMBER AND MYSELF AGREED THAT THE AGENT WAS FRIENDLY AND APPROACHABLE MAKING THE ENTIRE EXPERIENCE AN ENJOYABLE MEETING TO ORDER MY NEW SOFA SUITE. THANK YOU.
9 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great and timely
8 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Sydney,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, really clear and informative on all products. Danielle (apologies if this isn’t correct) was incredibly helpful.
7 de junho de 2026
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Darren was very polite and helpful
Darren was very polite and helpful. He listened to our requirements and met them.
7 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
No instant sales pitch
No instant sales pitch. Let us have a leisurely look around and when we made our decision more than happy to help.
7 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The friendliness of the staff
The friendliness of the staff, particularly the sales man who helped me find my perfect sofa.
7 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The assistant was helpful polite and…
The assistant was helpful polite and knowledgeable on the products required by ourselves.
7 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The whole experience was professional…
The whole experience was professional from beginning to end. DAWN was welcoming and made you feel at ease. Her knowledge of the products available was extensive. All questions were answered in an informative nature.
7 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff were extremely helpful and…
Staff were extremely helpful and friendly, made the process so much easier
5 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello Sarah,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Was left alone to browse and then…
Was left alone to browse and then helped when required.
5 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Mrs Read,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Dawn was fab and DFS are brilliant!
5 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Ms Harvey,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The warm welcome when entering the…
The warm welcome when entering the store and excellent customer service - Dawn was the DFS assistant who welcomed me and assisted with my purchase
27 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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