DFS Furniture - Brent Cross Avaliações 

3.616
O TrustScore é 5 de um total de 5

4,8

Tilling Road, Brent Cross Shopping Park, NW2 1LS London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The lady that helped show us round Shameela, was very lovely, knowledgable and helpful. We asked for a specific sized sofa and she was extremely attentive and friendly. We ended up purchasing a sofa,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Coming in with a sofa style in mind and then finding out it actually will not fit or look right in the room is disappointing BUT being in the knowledgeable hands of DFS sales person, Alona, soon broug... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time buyer from DFS and I must say what an excellent customer service I received from this lovely lady. The customer service advisor was extremely friendly and helpful above all she had great kn... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish, Gary made our sofa-buying experience easy and genuinely enjoyable. He listened carefully to what we needed—size, fabric durability with pets/kids, and a specific colour palette... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, Reino Unido

  • 0333 999 9804

4,8

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(3.616)

100.311 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Relaxed shopping experience

Sabina approached nice smile and offered to help. Showed us a verity of sofas in texture we wanted answered all our questions seeked help when needed. Came away with perfect sofa.

21 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Came in knowing what I was looking for and service was helpful and efficient.

21 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello Jason,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Please when your man driving my sofa ,I…

Please when your man driving my sofa ,I would like to take their shoes off, due to my wife being very uncomfortable people entire to house with shoes, she get extremely upset, just reminded your men's Please, let me know
Thanks,

8 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. I am really sorry to hear this and I appreciate you letting us know. Thank you so much for placing an order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Gary was very helpful

Gary was very helpful. Made the purchase very easy.

30 de junho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The store assistant (Jas) was very…

The store assistant (Jas) was very patient with me & took the time to answer all of my questions. She made sure I understood everything. Jas was thorough & well informed, also generally friendly. She made my store experience a great one.

13 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The lovely lady who served my talked me…

The lovely lady who served my talked me through everything. Helped me with what I needed to know. Smiling away as we speak. You should be proud to have her in your team

12 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very happy with the customer service

I'd recommend DFS because of its excellent customer service and variety of products! We went to the DFS store in Brent Cross to buy a reclining chair, and a member of staff, Sophie, helped us a lot by explaining the entire process for placing the order, maintenance, guarantee, payment options, and delivery. Sophie was very attentive to our queries, patient and professional with us as we decided on the purchase. Buying this item is a significant investment for my family, and we appreciate that Sophie's customer service was on point, making the whole process more enjoyable and easy!

30 de junho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 1 de um total de 5 estrelas

Excellent service with Sibina thank you

Excellent service with Sibina . She was amazing . Very helpful.

8 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Good Morning,

Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.

Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

First time buyer from DFS and I must…

First time buyer from DFS and I must say what an excellent customer service I received from this lovely lady. The customer service advisor was extremely friendly and helpful above all she had great knowledge of the sofa I was purchasing and was willing to answer all questions and queries I had before making the purchase. All the other staff were friendly too and the store had a variety of ranges to choose from.just waiting for my new sofa to arrive soon

9 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service

Great service
Excellent quality

22 de junho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful staff

From start to finish, Gary made our sofa-buying experience easy and genuinely enjoyable. He listened carefully to what we needed—size, fabric durability with pets/kids, and a specific colour palette and then guided us through options without any pressure. He explained this in that was clear and honest, and he even mapped out how the sofa would fit in our room so we could visualise it properly.
Gary double-checked lead times, made sure the measurements would work with our doorway and suggested practical add-ons (stain protection and care tips) that actually made sense. Thanks to his patience and product knowledge, we felt completely confident in our choice and the sofa we picked is exactly right for our space

4 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Good Afternoon,

Thank you for taking the time to leave us a 5* review. We’re happy that Gary met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The staff were so helpful in the Brent…

The staff were so helpful in the Brent Cross store We kind of knew the sofa’s we wanted .Once we decided our choice we felt no pressure selling but making sure we were well taken care of

5 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Shameela

The lady that helped show us round Shameela, was very lovely, knowledgable and helpful. We asked for a specific sized sofa and she was extremely attentive and friendly. We ended up purchasing a sofa, coffee table and a dining room table with chairs. She made our experience stress free and I would highly recommend coming here!

5 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service

Great service and very helpful Daniya

4 de julho de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

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