The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
A empresa respondeu
Localização
Trocar localizaçãoTilling Road, Brent Cross Shopping Park, NW2 1LS London, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... Ver mais
A empresa respondeu
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... Ver mais
A empresa respondeu
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, Reino Unido
- 0333 999 9804
4,8
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da DFS Furniture - Brent Cross
Good morning Corry,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The delivery with dfs was very smooth…
The delivery with dfs was very smooth with the second sofa
10 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were very undecided with what…
We were very undecided with what exactly we wanted, but Alyona helped us narrow down the options, had plenty of patience explaining the differences and nuances, also displayed multiple options and made it much easier for us to choose
10 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
10 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
He was very helpful and customer…
He was very helpful and customer service was fantastic!
15 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Brent Cross
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff most helpful and polite
Staff most helpful and polite
And happy with my purchase
12 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff at the store was very…
The staff at the store was very professional and helpful. I would like to say big thanks to to Mr. Eprahim
10 de maio de 2026
Resposta da DFS Furniture - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Brent Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The lady that served me was helpful and…
The lady that served me was helpful and polite.she explained everything clearly that I understood .
9 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Was given the space to look and when…
Was given the space to look and when helped the lady was very helpful.
30 de abril de 2026
Resposta da DFS Furniture - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I had such a great experience buying my…
I had such a great experience buying my sofa thanks to Priya! From start to finish, she was incredibly helpful, patient, and knowledgeable. She really took the time to understand what I was looking for and made the whole process smooth and stress-free.
Her friendly approach and attention to detail made all the difference, and I’m so happy with my choice. Highly recommend asking for Priya if you’re looking for excellent service!
4 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We had a fantastic experience at DFS…
We had a fantastic experience at DFS and wanted to say a huge thank you to Alyona for all her help while we were choosing our sofa. She was incredibly friendly, patient, and knowledgeable from start to finish, without ever making us feel pressured.
Alyona took the time to understand exactly what we were looking for, answered all our questions honestly, and helped us find the perfect sofa for our home. Her customer service was genuinely outstanding and made the whole shopping experience enjoyable and stress-free.
It’s rare to come across someone so professional and approachable, and she’s a real credit to DFS. We’re absolutely delighted with our purchase and very grateful for all her help. Thank you again, Alyona!
4 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer services
Great customer services. Very pleased how I was dealt with in the store.
Hopefully the products bought, will match the quality of that as well.
4 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Brent Cross
Good morning Daniel,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We had a wonderful experience with…
We had a wonderful experience with Priya was a great help, find what we’ve been looking for and agreed with our deal.
3 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Brent Cross
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Staff were excellent and very…
Staff were excellent and very accommodating taking their time to help us.
3 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
She’s been very nice and good customer…
She’s been very nice and good customer service
2 de maio de 2026
Resposta da DFS Furniture - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful sales assistant
Very helpful sales assistant. Explained everything very thoroughly. Whole process was quick and straightforward.
1 de maio de 2026
Resposta da DFS Furniture - Brent Cross
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.