DFS Furniture - Brent Cross Avaliações 

3.660
O TrustScore é 5 de um total de 5

4,8

Tilling Road, Brent Cross Shopping Park, NW2 1LS London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, Reino Unido

  • 0333 999 9804

4,8

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(3.660)

93.032 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

BRENDON

Excellent experience, Brandon was first class, so very helpful talked me through every stage,

14 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great customer service team

Picked up a lovely sofa from DFS in Brent Cross. Had a lovely cup of coffee and chin wagged with the beautiful Sabina, Ali and another staff.
They made furniture shopping interesting. And the coffee wasn't so bad either. Ofcourse, Ali did offer rice but it was bit early for me😊. Thanks guys

10 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The lady who dealt with me was very…

The lady who dealt with me was very pleasant and helpful. I was attended to very quickly. It was very easy to transact the business. A pleasant experience.

13 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service. Priya (might have misspelled the name)

Priya (might have misspelled the name). She was very good at helping me to choose my new sofa. Listening skills definitely 10 out of 10, remembered everything l mentioned. Her knowledge helped so much with wha l ended up purchasing. I really appreciate her endless patience with me as l kept changing my mind! I work in retail and would love to have someone like that on my team! Thank you again! Very pleasant experience! Denisa

31 de março de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Ayman assisted us with our purchase

Ayman assisted us with our purchase. He was very helpful in answering our queries.

2 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Harlan sofas

I was very satisfied with the help given by Vijesh and a nice young lady
they were very helpful and went through everything with me

7 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Once you’ve made a purchase

Once you’ve made a purchase, whether it’s on finance or paid upfront, it’d be good to let customers know they’ll get a follow-up call. I got a call about a week later and honestly thought it was a scam, so I ended up hanging up halfway through because I wasn’t sure. I only realised it was genuine when I later received an email with my reference number. But overall the visit to the store was a good experience

31 de março de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and friendly

Jonathan and his team were very helpful and guided us through our quest for a new sofa/chairs.

6 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very pleasant experience

Very pleasant experience. And very professional service

6 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service

The way I was dealt and how friendly the staff were

6 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Exceptional tailored service

Jaz (at the DFS Brent Cross) was exceptional. My mother and I appreciated the time Jaz took to explain our new furniture and its different possible layouts in our new flat. We left the store reassured and pleased with the decision we made. Thank you!

30 de março de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very helpful and polite

Very helpful and polite

6 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Good afternoon Stephen,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service!

The salesperson was a lovely gentleman who knew what he’s talking about and spent 3 hours with us. He had many years of experience and with this he helped to design and choose the right sofa for us. Can’t thank him enough. Thank you Rishiken (if I spelt it right).

6 de abril de 2026
Avaliação não solicitada
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

This company has got a very good…

This company has got a very good quality product. Also they have a excellent service

3 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Went in to amend and add to an existing…visit to DFS on Friday 3rd April 2026

Went in to amend and add to an existing order.
The lady who dealt with us was extremely helpful and was able to solve the problem of delivery dates.

3 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We visited the store at Brent Cross…

We visited the store at Brent Cross today and we were impressed by the patience and professionalism of the store members and especially Jaz. She spent a lot of time with us helping to choose the best furniture for our long waited new home. She answered all our questions professionally and explained the advantages and disadvantages of the different materials and sofa types. Highly recommend this store.

2 de abril de 2026
logotipo da DFS Furniture - Brent Cross

Resposta da DFS Furniture - Brent Cross

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

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