Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Ver mais
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Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Ver mais
A empresa respondeu
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Ver mais
A empresa respondeu
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
971 Great West Road, TW8 9DN, Brentford, Reino Unido
- 0333 999 9827
4,8
Excelente
3 mil avaliações
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Great customer service from Sweeda at DFS Brentford
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single question we had. We helped ourselves to delicious hot chocolate and now look forward to our new piece of furniture. We are also grateful to the manager for his kind assistance. Wishing Sweeda and colleagues at DFS Brentford all the best!
18 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We found all the staff that we…
We found all the staff that we encounted were very informative ,helpful and very pleasant to talk through all of my queries
18 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The assistant was very helpful and…
The assistant was very helpful and answered all our questions.
18 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing service
18 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Harry was friendly and professional
Harry was friendly and professional. He was great at explaining the different attributes of the various sofas we were interested in and he was never pushy.
18 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Staff member was knowledgeable took…
Staff member was knowledgeable took time to explain things regarding sofa and chairs to us how to look after them even threw in free coffee when completing paperwork very easy and straight forward
18 de julho de 2026
Resposta da DFS Furniture - Brentford
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Brentford
Hello Max,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Lengthy , pointless delivery process
The purchase at the store was very smooth and the staff were extremely friendly and helpful.
On the other hand the fact that we couldn’t get the sofa directly despite it being ex showroom and living down the door, had to go through a lengthy delivery process was poor. The fact that we had to pay for the delivery and have to wait for what seems no reason 3-4 weeks sounds ridiculous. Definitely wouldn’t recommend the delivery. (Still yet to receive it).
9 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello Mohamed,
Thank you for taking the time to share your feedback, its great to hear the team met your expectations. As you have purchased ex-display goods, it will continue to stay in the showroom until all stock within the store (display goods) has been changed over. We do this regularly so the newest models continue to be shown for our customers hence the within 4 week delivery time on these items. We apologise if this was not made clear when you placed the order.
Kind regards,
Lia
DFS Customer Support
staff is very good
6 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Staff Great Customer Service
We were warmly welcomed by Sweeda and she thoroughly briefed us about the products we wanted to buy the side table and single chair/sofa, She listined to our enquiries with patience and answered in a nice way for our clarity.
14 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello Aftab,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
She gave us time to think about our…
She gave us time to think about our decision and gave us good advice. She was very helpful to make our decision
14 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello Rasha,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
My experience was very nice today
My experience was very nice today. I met this lovely lady call Laila. She was really good. She helped me with everything that I need and then I was happy to purchase the sofa She’s a lovely lovely woman. God bless her.
12 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a great experience at DFS from…
We had a great experience at DFS from start to finish. A special thank you to Layla, who made the whole process smooth and enjoyable. She was incredibly friendly, professional, and knowledgeable, taking the time to answer all of our questions without ever making us feel rushed.
Layla, together with the rest of the DFS team, provided outstanding customer service throughout our visit. Everyone was welcoming, attentive, and professional, making the entire experience easy and stress-free. Layla’s support, attention to detail, and genuine willingness to help gave us complete confidence in our purchase.
Thank you, Layla, and the whole DFS team, for making our experience such a positive one. You are a real credit to the company, and we wouldn’t hesitate to recommend DFS to anyone looking for excellent products backed by exceptional customer service.
11 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very kind and professional service
14 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello Jolanta,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
I am very disappointed in the quality…
I am very disappointed in the quality of my sofas as the all four legs on each sofa have become loose and a couple broken off completely. I contacted customer services who advised me that it will take 12 weeks to receive my new replacement feet which I need to fit myself. DFS 15 year warranty only covers the frame and not the feet which seems pointless. I will never purchase my sofas or other products from DFS in the future and would not recommend this company for your furniture needs. My other family members have suggested using furniture village instead as they have had great experiences
3 de julho de 2026
Resposta da DFS Furniture - Brentford
Good morning Aqbal,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately all our furniture does come with a warranty period and an expiration date, this is the same practice for all our customers and further information about this is included on our website. Here is a link in case you do require further information: https://www.dfs.co.uk/help/terms-and-conditions, the warranty section is under 13).
We are able to arrange chargeable parts and I can see these have already been ordered with the relevant department for you. Once these have been received they will be posted out to you via Parcel Force.
Kind regards,
Lia
DFS Customer Support
Very pleasant and professional…
Very pleasant and professional consultant, very pleased with the service, would definitely recommend.
10 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Sales lady was great
Sales lady was great , not fair that she and her sister are very pretty ladies, it’s a trick men as she makes it easy for you to relax and spend your money 😂 but very helpful very informative and clearly good at her job.
All jokes aside she is good at her job
8 de julho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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