Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Ver mais
A empresa respondeu
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Ver mais
A empresa respondeu
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
971 Great West Road, TW8 9DN, Brentford, Reino Unido
- 0333 999 9827
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was felt very welcome by the…
I was felt very welcome by the Brentford DFS staff, they were professional and expert on their field.
7 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff made our experience amazing
The staff made our experience amazing. We were presented wih options and have provided clear answeres to our questions.
14 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The experience has been extraordinary…
The experience has been extraordinary positive. Steve was very supportive and helpful and explained everything with patience and respect.
20 de maio de 2026
Resposta da DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great fast and efficient service
11 de junho de 2026
Resposta da DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Before decide to buy the sofa we went to visit the show room and we were treated very well by all the staff in the premises, during the visit we enjoyed the coffee offered.
We only called the DFS today and it was amazing how the staff answered all my questions and support me to finalise the purchase. Overall great costumer care and helpful people.
10 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service from the team…
Amazing customer service from the team from the young lady who helped us with the sale of the sofa and the gentleman who also helped us with tje sofas.
9 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The customer service team was very…
The customer service team was very friendly and helpful the ledy was so good thank you very much for your service
7 de junho de 2026
Resposta da DFS Furniture - Brentford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sofa Hunting
We came here this morning looking for a two seater and two arm chairs …after looking round the store we found what we was looking for. The lady (sorry can’t remember your name)was very good at explaining everything and was welcoming & friendly…the whole process was really quick and any questions we did have was answered. All in all great customer service (Brentford Branch)
7 de junho de 2026
Resposta da DFS Furniture - Brentford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
A Big thank you to Harry
We went in to store and met Harry who was so helpful and professional the sofa we picked was the wimbourne and harry advised we take measurements of our door frames and a video of our entrance hall as the sofa is a big one. We did so and went back following were he advised what we wanted wouldn't fit. He stayed with us for over an hour advising showing us selections that would fit. He is an extremely helpful man and Very polite. I am just grateful for all his help.
7 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Wonderful and friendly service
Wonderful and friendly service from the store manager and lovely girl who took our order.
Would highly recommend this store for purchase.
6 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were lovely & full of banter
Staff were lovely & full of banter! Which made the experience even better! Really helpful!
6 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff member was patient
The staff member was patient, thorough and communicated well.
Answered satisfactorily all questions ask.
She knew her products.
5 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello Nezlin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who served me was very…
The lady who served me was very thorough and professional very nice lady
4 de junho de 2026
Resposta da DFS Furniture - Brentford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Still Haven't delivered sofa because…
Still Haven't delivered sofa because of wrong postcode the advisor put in was wrong and still haven't been contacted back after contacting customer services multiple times
Manager still won't call back three days later
Location Brentford
3 de junho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Brentford
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Good service
4 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
DFS Brentford Amazing
Staff was amazing very helpful and explained everything in detail would recommend DFS to everyone so so helpful
1 de junho de 2026
Resposta da DFS Furniture - Brentford
Hello Antony,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Resposta da DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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