First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... Ver mais
Great experience at DFS. We went in several times to decide on what sofa we wanted. Every member of staff were very helpful, answers questions and also gave us space to look. David helped us through t... Ver mais
A empresa respondeu
we were left to have a look around when we required help the service was very good and very helpful All questions were answered and their knowledge of the furniture was spot on - excellent all round.... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Highwood Lane, Patchway, BS34 5TQ, Bristol, Reino Unido
- 0333 999 9775
4,9
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpfull staff
The staff member that helped us was really helpful and nice. I’m not sure what his name was but was tall and blonde. He answered all the questions we had and explained everything we wanted to know.
2 de junho de 2026
Resposta da DFS Furniture - Bristol
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
We’ve ordered the Stellar sofa and…
We’ve ordered the Stellar sofa and Michael from the Bristol store was amazing at helping us to decide what we wanted.
26 de maio de 2026
Resposta da DFS Furniture - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Great product and customer care
1 de junho de 2026
Resposta da DFS Furniture - Bristol
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Not worth the hassle
From the moment we left the store after paying for our sofa and foot stall, we have been met with poor service. 18 weeks before the sofa arrived and only after chasing several times to be told each time it was ready to be delivered in a few days. When we finally received our delivery date for the next day we were told if were not in to collect it or wanted to reschedule it was £150 charge.
The sofa arrived, dirty, several loose staples causing a cut, a each cushion and body part of the sofa itself has snags in.
The foot stall arrived with no legs.
Once the repair man arrived he was unaware of the missing legs. Its has now been a month with still no legs, poor service on the phones each time with promise of call backs to which none have come. The last call has said the legs will arrive in store in 3 months time.
1 de junho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Bristol
Hi Sarah,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Very relaxed
Very relaxed, quick but not rushed
Sat on one of your sofas.
Excellent experience
31 de maio de 2026
Resposta da DFS Furniture - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and kind
Really helpful and kind. Explained and answered every questions asked fully. Made the experience at DFS enjoyable.
31 de maio de 2026
Resposta da DFS Furniture - Bristol
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really good experience with George
Really good experience with George. Very laid back. Very informative. Very nice Gent.
31 de maio de 2026
Resposta da DFS Furniture - Bristol
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Linda was very helpful, explaining the features of
the cinesound sofa and the warranty very well.
29 de maio de 2026
Resposta da DFS Furniture - Bristol
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Sofas
All good from start to finish, helpful staff, pleased with the colour, design and how it fits into our living room - thank you
3 de outubro de 2025
Resposta da DFS Furniture - Bristol
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Thomas was very friendly and extremely…
Thomas was very friendly and extremely helpful.
9 de maio de 2026
Resposta da DFS Furniture - Bristol
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We always go to John at cribbs…
We always go to John at cribbs causeway. The best service and quality for our money! Fantastic!
28 de maio de 2026
Resposta da DFS Furniture - Bristol
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Fab service from Mike
Mike was very kind and helpful and patient with my indecisiveness! Thank you very much - very pleased with the service and looking forward to my sofa.
28 de maio de 2026
Resposta da DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Bristol
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Bristol
Hello Bob,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent customer care and very…
Excellent customer care and very knowledgeable. Felt very looked after.
17 de maio de 2026
Resposta da DFS Furniture - Bristol
Hello Tracy,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
the guy that helped us was fantastic…
the guy that helped us was fantastic very helpful and informative,
17 de maio de 2026
Resposta da DFS Furniture - Bristol
Hello Ryan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Resposta da DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great experience
Your employees respected our buying process, they answered all our questions and your store had a very comfortable layout for trying sofas.
25 de maio de 2026
Resposta da DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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