We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... Ver mais
A empresa respondeu
Alex was amazing! He went above and beyond to make sure we were happy with what we were buying explained all the options clearly and was all round brilliant. We are very happy with our purchase and ex... Ver mais
A empresa respondeu
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
4 Westway, CM1 3FJ, Chelmsford, Reino Unido
- 0333 999 9522
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knowledgeable salesperson who ran…
Knowledgeable salesperson who ran through how to care for the leather sofa and chairs.
4 de julho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Staff were very helpful and the man who…
Staff were very helpful and the man who looked after us couldn’t be more helpful.
2 de julho de 2026
Resposta da DFS Furniture - Chelmsford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great service from beginning to end.
2 de julho de 2026
Resposta da DFS Furniture - Chelmsford
Hello Andrea,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Matt made us welcome and offered help…
Matt made us welcome and offered help from the start without being pushy.
He answered all our questions and even offered us a coffee.
28 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
Alex was very polite and knowledgeable
Alex was very polite and knowledgeable, and was brilliant in getting through the sale speedily. It was very easy to complete our purchase.
28 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Alex.
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Chelmsford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were friendly and approachable
Staff were friendly and approachable, gave me all the details costs breakdown without pushing me to but everything. Physical demonstrations with the easy glide system, letting me recline on the recliner. store was a nice physical which was heaven with the weather.
27 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Abbey explained everything nice and…
Abbey explained everything nice and clearly and made the process very smooth
25 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A very nice gentleman made it was a…
A very nice gentleman made it was a good experience he made life very easy
24 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great assistance and knowledge
Great assistance and knowledge. There was no hard sell or being followed around. Outstanding customer care
21 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Great experience
Great experience, well looked after and everything explained very well
13 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great in store experience
Great in store experience. Both Alex and Marcos were very helpful and went above and beyond to ensure we left happy.
Looking forward to receiving my new sofa
14 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service, polite and welcoming
Saw a sofa we liked online and decided to see it in person to make sure it was the right one for us. Alex was very polite and cheerful and spoke to us about the sofa and we decided to go ahead, Alex was very professional and thorough with regards to the delivery, extra care etc.
12 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello Louise,
We are really grateful for your kind words and for sharing your experience in our store with Alex. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Very good all round service and advice.
12 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sarah was very professional and…
Sarah was very professional and helpful.
Full of information on our purchase.
Not pushy a pleasure to do business with.
Thank you Sarah.
11 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Chelmsford
Hello Chris,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We were free to test and choose.
We were not hassled and took time to choose our next seating. Very pleased on all counts. Extra thanks to Abby for help with invoicing.
10 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Was good management
Was good management, respect the standards about quality service to customers, professional skills etc
18 de abril de 2026
Resposta da DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Chelmsford
Hello Susan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
not pressurised by staff members
not pressurised by staff members. Free to walk around store and look for ourselves before we made contact with staff member .
Member of staff very polite
8 de junho de 2026
Resposta da DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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