DFS Furniture - Chelmsford Avaliações 

We recently visited DFS Chelmsford to buy our first sofa, and Alex made the whole experience an absolute breeze.

What stood out straight away was that he gave us space to browse without immediately approaching us with a sales pitch. After noticing we were looking around, he came over and explained that he could see we were interested but didn’t want to jump straight into selling to us, which we really appreciated.

Once we found the sofa we loved, Alex was incredibly kind, caring, and personable. It never felt like he was just trying to make a sale. Instead, he took the time to understand why we wanted a new sofa, why we had chosen that particular model, whether we had measured our space properly, and how we planned to use our new corner sofa.

He carefully explained everything, including all the terms and conditions, making sure we fully understood what we were purchasing. His knowledge, patience, and genuine interest in helping us find the right sofa made us feel completely comfortable and confident in our decision.

Buying your first sofa can feel a little daunting, but Alex made the whole process easy and enjoyable. Outstanding customer service from start to finish — we owe him a pint!

Dan and Dom

We came with an idea of what we wanted and was free to walk around without being followed or pestered as some companies do. After looking at the sofas available we changed our mind from a corner sofa to 2 two seaters

Steve who assisted us when we decided on a sofa was very helpful and friendly

Excellent service.
Very knowledgeable and friendly sales person (Riley).
Quick and easy to purchase new sofabed and armchair.
Would recommend to friends and family.

The member of staff that I placed my order with was quick, efficient and helpful, they explained everything clearly as well.

Worst experience in the store with the agent we was just ready to buy rhe sofa and he confused us with prices and promotions so at the end of 2 hours qe walked away without sofa and angry and disappointed (( not professional at well deom this point

Great experience so far, just awaiting delivery now. Friendly team in store.

The staff were very knowledgeable and engaging, offering insight and suggestions based on our criteria.

Great service Stephen was extremely helpful and knowledgeable

Great customer service and the staff was lovely and helpful and Sarah showed us different ranges and she went through in detail about the different ranges

Very helpful, they made sure to cover everything you needed to know. Very accommodating and even showed you other furniture with similar dimensions that they didn't have in the showroom so you could visually get an idea of the actual size. Lovely experience.

We had Marco help us today, from the Chelmsford store.
He was very knowledgeable, didn’t feel pressured, he made us feel welcome by making us a coffee and showing us options with the colours.
To be honest, i have never received such good customer care, an asset to the company. Thank you!

Fantastic customer care - great experience with buying a new sofa at Chelmsford store - thanks

Fantastic experience at DFS this morning. Took advantage of the sale plus it was a great shopping experience. Got exactly what I needed and it’s being delivered on 7 days! Excellent customer service.

Marco and his team were polite, helpful, clear and made shopping straightforward and easy. Marco explained my various options patiently and throughout my experience i felt much supported. Many thanks to them.

Sales staff where very helpful talked me through the whole order.

The sales staff were friendly, knowledgeable and explained all our options available. We have bought sofas from DFS before and are very happy with their customer service and product quality

Really helpful staff

Efficient in store process and friendly staff

Great experience from start to finish looking for a sofa for the new house. Was greeted warmly by Alex upon entry and offered help, but not overbearing. We had previously seen something we liked but we're since unsure about, so Alex talked us through different options along with the different materials and colours available to us. Offered us a drink, took time to clearly explain the different add ons available to us and helped us make a choice for the sofas we needed. Would highly recommend

Friendly staff and easy to place an order.