DFS Furniture - Colne Avaliações 

The assistant Scarlet was a very pleasant and efficient young lady. She gave a very concise explanation of the furniture and finance deals. Scarlet was not pushy. Allowing time for you to make up your mind. A pleasant experience.

Great customer service. The store staff were very friendly and approachable. They answered all our questions and gave us the space and time to look around and figure out what we wanted. A fuss free experience from start to finish.

No pressure from sales to purchase a sofa enabling us to look round the store with ease.

Stafff and choice

Quick and informative service

It was nice to have a look around and not being badgered, the guy that dealt with us was very polite ,and gave excellent costumer service

The shop was clean and well presented. They let us look around without pressure but let us know she was there when we are ready. Faz helped guide us to the right choices with add ons etc. She had all the information we needed, the process was quick and officent, double checking everything. She very friendly. Very happy with the service and our choice in sofa. Would highly recommend

We are really pleased with the service we received whilst buying our sofa. Faz was really helpful, insightful and clearly had expert knowledge of sofas and how to keep them well maintained.

I was welcomed by fazanah on entering DFS colne showroom.
She was lovely. Friendly. Chatty & really relaxed approach! Told us to just enjoy & have a seat on anything we liked the look of.
I then approached her for assistance. Before that, she left us to it. No pushing. No up sales. Just listened & advised.
She made the whole experience an absolute pleasure! Wonderful asset to the store! If you’re thinking of buying a sofa please go & see her.
The service was second to non. I purchased my dream sofa & it couldn’t have been more smooth & pleasurable.
Stress free & exciting!
Huge thank you to her. I purchased the visionary sofa.

Delivery however is a different matter…
I waited in all day for delivery only to watch the van drive past and receive a txt to say it had been failed delivery and rescheduled!
When I called DFS & spoke to someone they told me I had to now await re delivery. I explained I had my settee taken out cause my new one was arriving today as scheduled & I’m now without a settee… so I now have to wait up to a week to receive it! And that’s if they will
Deliver!! This was a Friday at 4pm. They probably just wanted to get home!
She told me I couldn’t raise a complaint until my settee arrived and I couldn’t speak to anyone else in regards to the matter cause she had dealt with it! Very poor delivery service. Do not recommend!

Lovely helpful lady, lovely smooth process, would recommend

Amazing experience and a quick one too! Absolutely amazing customer service 🤩

Very helpful and informative staff. Explained everything very clearly and confidently. Very professional.

Faz was very helpful.She guided us through our options and left us to consider them.She had lots of knowledge on everything we needed to know.

The service was really good

5* from start to finish. Useful information & very smooth process. Faz was great

The staff were really helpful and friendly. Scarlett answered all our questions.

Excellent service from DFS Colne. No pressure whatsoever. A real good old fashioned welcome and a good deal at the end. Faultless.

Excellent explanation of after Care from Scarlet

Great service and friendly staff. Professional and courteous throughout. Everything was explained to us and all questions were answered. Good range of products and no hard sell

I had an outstanding experience today at DFS from Faz and I feel it’s only right to recognise the exceptional service I received from this fab lady.

From start to finish, Faz demonstrated professionalism, expertise, and genuine care. She took the time to really understand what I was looking for, offering thoughtful advice without ever making me feel pressured. Her product knowledge was excellent, and she guided me through the options with confidence and clarity, making what can sometimes be an overwhelming process feel easy and even enjoyable.

What truly stood out was Faz’s customer-focused approach. She was patient, attentive, and incredibly supportive throughout, ensuring every detail was covered and that I felt completely comfortable with my choices. Nothing was too much trouble, and her warm, friendly manner made a real difference.

It’s rare to come across service of this calibre, and Faz is a real credit to DFS. I would highly recommend seeking her out if you’re visiting the store — you’ll be in very capable hands.

Thank you again, Faz, for such a positive experience.