We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... Ver mais
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Veja o que dizem as avaliações
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... Ver mais
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What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... Ver mais
A empresa respondeu
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Reino Unido
- 0333 999 9773
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
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Friendly, but high-pressure sales tactics left me cold
Lovely greeting and helpful, friendly staff. Found the sofa we wanted really quickly, and liked one of the other fabrics in the folder. When going through the purchase, we weren't told that the fabric we chose was over £100 more until we questioned the maths. Then it just kept going up... £125 for delivery, £40 for eaziglide feet, £193 for 5-year fabric insurance, more for a special protective spray, more again for their care products because (and I quote) "there isn't a single high street product you can use to clean this fabric" It's chenille, not antique lace.
We were then put under considerable pressure to buy the enhancements under the guise that they were doing us a deal. Suddenly, the insurance was £90 and not £193. The special feet could be thrown in for free, as well as the product to care for the world's pickiest fabric. They could help us out by letting us pay on delivery to 'get another pay check in'. Every sales trick in the book. We politely declined, but felt like they weren't angry, they were just disappointed.
27 de junho de 2026
Resposta da DFS Furniture - Croydon
Good Morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff! We are very sorry to hear of your experience regarding the selling of delivery and the optional extras. We of course will pass this feedback onto the relevant team for this to be addressed internally. We do apologise once again for this matter. We hope that you love your furniture when it arrives.
Kind Regards,
Jordan
DFS Customer Support
Halifa was the most attentive sales…
Halifa was the most attentive sales assistant. Very friendly, very helpful, very knowledgeable and not at all pushy which you can experience elsewhere! I could not sing her praises enough.
27 de junho de 2026
Resposta da DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Halifa.
Kind Regards,
Jordan
DFS Customer Support
Kush was very helpful and informative.
27 de junho de 2026
Resposta da DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Peter was really friendly and allowed us time to browse without being pushy. It was really hot day and he offered us drinks, it was very thoughtful.
The ordering process was easy to navigate and he was engaging and helpful and inclusive of all in the family.
26 de junho de 2026
Resposta da DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Peter.
Kind Regards,
Jordan
DFS Customer Support
Outstanding customer service
Great customer service. Joy answered all questions and made the sale process a nice
Experience.
26 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Perfect sofa, great staff!
We picked the perfect sofa for our needs. Immy was so helpful and professional guiding us through the process and answering all of our questions.
We can’t wait for it to arrive!
25 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My experience was good
My experience was good. Staff were friendly and reassuring. I went back and forth about which sofa to choose and explained clearly the process.
13 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service.
24 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good range of products
Good range of products. Clean store and nicely arranged furniture displays.
Very helpful, knowledgeable assistant called Joy, nothing was too much trouble for him.
24 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleasant experience buying a sofa…
Very pleasant experience buying a sofa with Immy taking our order, he conducted himself professionally without being a pushy salesman, very refreshing and rare to come across. Thank you.
23 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Our salesperson was incredible!
Our salesperson was incredible!! Couldnt ask for better!
Ended up buying a sofa and armchair!
16 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were so helpful and attentive…
The staff were so helpful and attentive whilst I was in the shop, they were patient while I looked around the store to find exactly what I wanted
16 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff who saw me in the shop was…
The staff who saw me in the shop was very nice and friendly. He helped me to decide on the colour, size and insurance.
23 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good service and wait for their delivery
23 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Joy from DFS Croydon was very help full…
Joy from DFS Croydon was very help full and easy to deal with . I would definitely recommend his services.
20 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Hasham at Croydon Branch was amazing
Hasham at Croydon Branch was amazing. He was kind, polite and the experience with him was great.
21 de junho de 2026
Resposta da DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The lady who served us was very polite…
The lady who served us was very polite , helpful and friendly and made our experience very present .
20 de junho de 2026
Resposta da DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Discount apply if buy something extra.
25 de abril de 2026
Resposta da DFS Furniture - Croydon
Hi Sajid,
We are really sorry to hear you are unhappy with the discounts we offer, all our promotions are available to view on our web-page.
Kind Regards,
Vanessa
DFS Customer Support
20/06
Spoke to a lovely man, who was so helpful and polite! He made our experience great!
20 de junho de 2026
Resposta da DFS Furniture - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
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