DFS Furniture - Derby Avaliações 

3.729
O TrustScore é 5 de um total de 5

4,9

Mansfield Road, Meteor Centre, DE21 4SY Derby, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I picked up 2 ex-display lamps from DFS in Derby. The service was fast and efficient, the staff member Michael was great and help us make our final choices. Well done keep up the fantastic service.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • Mansfield Road, Meteor Centre, DE21 4SY, Derby, Reino Unido

  • 0333 999 9818

4,9

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(3.729)

95.419 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

It’s not what it says in the label

It’s not what it says in the label.
Ordering was fine, we knew what we wanted.
Then it was constant add ons. £129 compulsory delivery, after sales care package £109 hard sell. Did we want to pay extra for easy glides, we said no then us but were forced across the shop for a demo, still declined. Special cleaner in case of spillages, around £40? We’ve already paid for a care package where someone will come out in the event of a stain etc. then It was did we want to buy a rug, no thanks, what about an occasional table or something?
Wish I had ordered online!

27 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Good Afternoon,

Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.

We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.

We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!


Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

great product

ordered a sofa which looks great, very comfortable and delivered when they said they would.

9 de junho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service

Wayne was friendly and thorough throughout the whole process.
He didn't pressure us into anything but was more than willing to explain anything we required.

A pleasure to deal with.

27 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

An amazing knowledgeable member of staff….

Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful member of staff! Tasinah made our sofa shopping extremely easy and stress free and was not pushy at all like most sales people. Thank you Tasinah!! ☺️

26 de julho de 2026
Avaliação não solicitada
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tasinah met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

DFS Derby, Tasinah the best staff member!

We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely helpful, patient and most of all super friendly. We ended up buying a completely different sofa to what we had in mind thanks to Tasinah‘s expertise!
She wasn’t pushy at all and helped us find our perfect sofa. What an amazing member of staff you have! Thank you Tasinah! You made our sofa hunt stress free and super easy! ☺️

26 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tasinah met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very helpful staff with great…

Very helpful staff with great knowledge, really impressed, good layout of shop to try everything too. Even offered us a coffee when walking around! Excellent customer service.

23 de maio de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Tehseena guide us really well

Tehseena guide us really well. She was really co-operation and helpfull. 5 starts for her.

25 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

My experience was great

My experience was great, I felt like I was at home, talking to the staff she made me feel relaxd and great me a lot of information, and any questions I ask she answered, I will tell my friends and family if they ever want to get a new sofa, thank you again

21 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Our Sales Person

Our Sales Person, Nicola was very knowledgeable and extremely helpful.

22 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Sofa bed…

We went into the Derby store in the Meteor centre. Dominic was extremely knowledgeable, helpful and friendly. He explained everything we needed to know about the sofa, which we then purchased. Thank you so much Dominic for all your assistance.

22 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Good instore help

Good instore help

22 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Relaxed atmosphere

Relaxed atmosphere,no sales people chasing you around the store.
Staff knowledgeable and friendly
Everything to explained very clearly about the sofa I wanted, around good experience.

22 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We went to DFS Derby and had a…

We went to DFS Derby and had a wonderful experience with Dom, who helped us find exactly what we were looking for. He explained everything to us in detail and make our experience smooth and enjoyable. Thanks for all your help, Dom. Also makes excellent coffee!

21 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

A pleasant experience.

The gentleman who served me was very helpful, kind and patient. He did not push me into a decision but gave helpful comments where necessary.

14 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Nice easy and no hassle experience in…

Nice easy and no hassle experience in store with the salesman that delt with our purchase.

13 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello Martin,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We were welcomed by Nicky at the Derby…

We were welcomed by Nicky at the Derby store today .She was very helpful in giving us the information we needed regarding the product we bought. Also the process of purchasing was easy and quick.thank you .we can wait to get our sofa ❤️

20 de julho de 2026
Avaliação não solicitada
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello Manuela,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Lovely colleague

Lovely colleague, tazina very accommodating

12 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

Thank you for your 5 star review.

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very easy to deal with

Nicky was very friendly and very informative. Answered every question we had and very patient. Really good to deal with and very happy with our purchase

19 de julho de 2026
logotipo da DFS Furniture - Derby

Resposta da DFS Furniture - Derby

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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