DFS Furniture - Droitwich Avaliações 

Having purchased my sofa from the DFS showroom In Droitwich I was told I would be contacted by the transport company for a delivery date. A day later I received a call from the delivery company asking me for a convenient delivery date so I told them the 30th July which was agreed and confirmed to me by the caller. Within minutes I received a text message saying is the 4th August ok for delivery 🤷‍♀️ the only way to communicate back was to text No as they don’t give you the transport company’s number which is ridiculous. I then received a day later a confirmation date from DFS that my furniture is being delivered on the 30th July as I had originally agreed. The next day I received another text message saying can my furniture be delivered on the 4th August again I texted back no. Yesterday I received 2 emails from DFS saying your furniture is being delivered tomorrow (30th July) so please make sure your access is clear etc so I have emptied my living room of the old furniture in preparation for today’s delivery (30th July) and I’m stood in my empty lounge waiting for the delivery driver when I get a phone call from a Coventry number and a lady telling me that we are just checking that you can take your furniture delivery on the 4th August 🤷‍♀️😡 How incompetent is this company when DFS are emailing me that it’s being delivered today and their delivery contractor has a different date. I am never using DFS ever again

DFS just replied to my review saying your order has been completed today so all sorted - actually DFS only part of my order was delivered today and it was only when your delivery driver informed me on my doorstep that only half of my order was on the lorry so no I’m not happy with how you treat and communicate with your customers

Everything was excellent

Had a very good experience. The staff were very helpful, as we had some difficult issues which we needed to resolve and the staff offered some useful advice.

Swift and friendly and knowledgeable

May the member of staff at DFS Drotwich store was brilliant, she informed myself of everything step by step. Very helpful friendly service.

When we asked a sales rep for information, it was clear, and useful. We were given time to look at our pace, then they came back to us after a reasonable amount of time. Then spent time with us, trying out the suites we liked, with lots of information. Not pushy.
Once we had made a choice, they went through everything that would happen next, again clearly. I would recommend the reps were more visible, on the shop floor. We did initially have to knock on the office door to find a member of staff. Overall a good experience, and a purchase made.

Fantastic service and very helpful. Thank you very much.

Staff were very helpful and it was easy to order

Jas was very helpful, I felt confident in my decision because he maid everything clear for me, great communication and very friendly approach.

Honest, helpful and super friendly.

Great customer service from Lee, very knowledgeable and helpful.

Staff really friendly and helpful, we were left to browse without being followed round we were given a 3 week delivery window but it only took a few days which was perfect as it meant we could remove our old furniture before we went away.

Very patient, honest and gave us a great shopping experience.

Great customer service, very informative and not pushy with selling things you don’t want or need..

Michelle was very helpful, knowledgeable and made the whole experience a pleasure. No hard sell and answered the numerous questions we threw her way. Can't fault.

Initially we had to wait to be seen by a sales manager due to sickness/annual leave which was explained and apologised for the delay. Staff member was very knowledgable and experienced

Good range of furniture in friendly, welcoming shop. Knowledgeable and helpful staff. Thank you to Jas who was super patient and waited through several to FaceTimes to my husband to make my decision! A top man.

My wife and daughter came with me to help choose a new sofa. We tried several styles and fabrics, and finally settled on the sofa and an armchair that we all agreed on. The sales person was very helpful and knowledgeable, and explained things to us about how the furniture was made and the fabrics used. We were very happy with the whole process.

may gave great service without being too pushy