I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... Ver mais
A empresa respondeu
Paisley made our experience! We half knew what we wanted but she was just brilliant at helping us choose, she was super thorough and did well to keep me sure of what I wanted as I am rather impul... Ver mais
A empresa respondeu
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, Reino Unido
- 0333 999 9742
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When we asked a sales rep for…
When we asked a sales rep for information, it was clear, and useful. We were given time to look at our pace, then they came back to us after a reasonable amount of time. Then spent time with us, trying out the suites we liked, with lots of information. Not pushy.
Once we had made a choice, they went through everything that would happen next, again clearly. I would recommend the reps were more visible, on the shop floor. We did initially have to knock on the office door to find a member of staff. Overall a good experience, and a purchase made.
27 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you for leaving us a review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Fantastic service and very helpful
Fantastic service and very helpful. Thank you very much.
27 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were very helpful and it was easy…
Staff were very helpful and it was easy to order
19 de julho de 2026
Resposta da DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful
26 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Jas was very helpful
Jas was very helpful, I felt confident in my decision because he maid everything clear for me, great communication and very friendly approach.
25 de julho de 2026
Resposta da DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jas.
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Droitwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Knowledgeable staff
Great customer service from Lee, very knowledgeable and helpful.
25 de julho de 2026
Resposta da DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff really friendly and helpful
Staff really friendly and helpful, we were left to browse without being followed round we were given a 3 week delivery window but it only took a few days which was perfect as it meant we could remove our old furniture before we went away.
14 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Droitwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Great customer service, very informative and not pushy with selling things you don’t want or need..
19 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Michelle was very helpful
Michelle was very helpful, knowledgeable and made the whole experience a pleasure. No hard sell and answered the numerous questions we threw her way. Can't fault.
19 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Initially we had to wait to be seen by…
Initially we had to wait to be seen by a sales manager due to sickness/annual leave which was explained and apologised for the delay. Staff member was very knowledgable and experienced
18 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lovely staff
Good range of furniture in friendly, welcoming shop. Knowledgeable and helpful staff. Thank you to Jas who was super patient and waited through several to FaceTimes to my husband to make my decision! A top man.
14 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Droitwich
Hello Katie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Choosing a new sofa.
My wife and daughter came with me to help choose a new sofa. We tried several styles and fabrics, and finally settled on the sofa and an armchair that we all agreed on. The sales person was very helpful and knowledgeable, and explained things to us about how the furniture was made and the fabrics used. We were very happy with the whole process.
20 de junho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
may gave great service without being…
may gave great service without being too pushy
16 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff where very helpful and…
Staff where very helpful and knowledgeable. great experience .
16 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Welcoming and friendly
Welcoming and friendly, tried out the recliners, several to see which one suited my body and was comfortable to sit in. To make sure I had the right chair for me. Person centred care, at all times.
14 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very friendly people
12 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Knowledgeable staff who made the whole…
Knowledgeable staff who made the whole experience easy.
12 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Lee was very helpful and knowledgeable…
Lee was very helpful and knowledgeable when we asked questions.
Highly recommended 👍🏻
11 de julho de 2026
Resposta da DFS Furniture - Droitwich
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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