DFS Furniture - Edinburgh Avaliações 

10.121
O TrustScore é 5 de um total de 5

4,9

A1, Milton Link, EH15 3QH Edinburgh, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

10 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(10.121)

96.947 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great!

Lovely showroom in Edinburgh area, Euan was a fantastic staff member and helped us through the buying process. Very thorough and we’re excited for our new sofa!

25 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Friendly staff member

Friendly staff member. Only bought a pouffe but he carried it out to the car for me thank you again.

29 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello William,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very competent gentleman arranged…

Very competent gentleman arranged everything for me and I was pleased with the way he handled my order

29 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We visited several times while trying…

We visited several times while trying to decide on a sofa. Both staff that helped us where patient and helpful.

22 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We recently purchased sofas

We recently purchased sofas, and Zara provided outstanding customer service throughout the process. She was extremely knowledgeable, offered excellent advice, and helped us choose the right options for our needs. Zara also secured us a great price, which we really appreciated. Her professionalism, expertise, and friendly approach made the entire experience enjoyable. We highly recommend her and would like to thank her for all her help.

29 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The staff at the new Craig hall were so…

The staff at the new Craig hall were so friendly and helpful sorry I’ve forgot the name of the young man who served us he was very helpful and polite and called about until he was able to get the suite I wanted

29 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Zara is a real asset to DFS

Zara was extremely helpful when we were selecting our new sofa recently. She provided helpful information on the initial options we saw and then really supported how a floor plan would look - I loved the suggestions on how to pull the room together. Nothing seemed to be a bother and Zara was happy to come in to meet us on her day off if required. Our whole experience was very positive - Zara was very knowledgeable, quickly responsive to all messages, and wanted to give us the best deal. Thanks for all your help, Zara! We can’t wait to see our new sofa.

27 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zara.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Better quality

Staff friendly

21 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Such a helpful experience

Such a helpful experience. I arrived knowing the suite I’d like. I had a wonderful, straightforward chat about financing options. It was a great experience start to end.

19 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very pleased with help given by person…

Very pleased with help given by person within store.
Member of staffs name was Ryan and he was first class and very knowelable.

Thank you Ryan

Very friendly and helpful

28 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with DFS…

I had an excellent experience with DFS from start to finish. I purchased a bed, a mattress and a dining table, and I couldn’t be happier with both the products and the service. The customer service was impeccable – the team was incredibly attentive, friendly and efficient throughout the entire process. Everything was handled promptly and professionally, making the whole experience smooth and stress-free. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.

28 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Zara was amazing start to finish

Zara was amazing start to finish.

Very chatty & explained everything to perfection.

Added on some good deals for us, was very polite and lovely to talk too.

21 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zara.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Sara was so helpful

Sara was so helpful , knowledge was exceptional, and nothing was a problem , explained everything in full

28 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Hello Gaynor,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great experience great customer service…

Great experience great customer service and very quick delivry

21 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service and sofas

The customer service and support we got from the staff, Neal in particular but really all of the people we interacted with, on our two visits was exceptional.

27 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neal.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Our service was great from start to…

Our service was great from start to finish, all our servers energy was on us, explained everything really well and no pressure felt atall. Really great help

27 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

I had a great experience at DFS Sofas

I had a great experience at DFS Sofas. George was extremely helpful, professional, and knowledgeable throughout the whole process. He took the time to answer all our questions and made us feel comfortable without any pressure. The atmosphere in the store was friendly and welcoming, which made choosing our sofa a pleasant experience. Excellent customer service – I highly recommend DFS Sofas, especially if you have the chance to be assisted by George!

27 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that George met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

X2 sofas bought today

Great customer service.

27 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great Service

George was incredible in helping me find my perfect sofa, providing friendliness and excellent customer service ! Now just looking forward for my sofa to arrive :))

25 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Farrukh was amazing

Farrukh was amazing. Top top guy

14 de junho de 2026
logotipo da DFS Furniture - Edinburgh

Resposta da DFS Furniture - Edinburgh

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

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