DFS Furniture - Gateshead Avaliações 

10.184
O TrustScore é 5 de um total de 5

4,9

metro retail park metro retail park, NE11 9XS Gateshead, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • metro retail park metro retail park, NE11 9XS, Gateshead, Reino Unido

  • 0333 999 9757

4,9

Excelente

O TrustScore é 5 de um total de 5

10 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(10.184)

94.122 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Straight forward ,easy to…

Straight forward ,easy to understand.fair price Thanks Juliet

14 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello Philip,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Looking for new furniture/ reasonable prices !

I visited the store by Newcastle Metro Centre and the Sales Assistant David, was so helpful and knowledgeable, I fell in love with the sofa and armchair and really enjoyed the stores presentation of its furniture. Loved the Summer sale prices, which really help!

13 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Staff great don't push you let you look…

Staff great don't push you let you look round but there if you need them Patrick was great explained everything.

1 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards
Holly M
DFS Customer Support

Avaliado com 1 de um total de 5 estrelas

Zak was nothing but helpful and such a…

Zak was nothing but helpful and such a king genuinely nice person. Was a pleasure to work with him. Thank you so much for the laughs and nice vibes.

13 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Morning,

Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.

Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Fab from start to finish

Fab from start to finish dealing with my order

6 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great helpful assistance can not fault…

Great helpful assistance can not fault the service

13 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Paul was fantastic

Paul was fantastic. Didn’t try to sell us something we didn’t want. Admittedly we knew what we were after, He actually gave us some sound advice and shared his knowledge unobtrusively.

His knowledge doesn’t just lay with sofas. He taught us a few things about how furniture can improve our lives if treated properly. We didn’t feel pushed to purchase anything.

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Good Experience

Really easy and simple way to get a sofa. Zak was brilliant and really helpful explaining all the options and combinations to us. He was personable and great, not pushy. Listened to our needs and drew a diagram up for us, and created even more space in our room with jiggling things around. Thanks Zak. Looking forward to getting our sofa!

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent service from the minute we…

Excellent service from the minute we visited the Gateshead showroom. Good range of products offered.

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Really friendly, knowledgeable staff…

Really friendly staff who let you browse without following you around the store. Juliet was very patient explained the features of our purchase. She was very friendly and let us look while we made our decision and once we decided on what we wanted she explained care details, delivery options and aftercare. It was a very pleasant afternoon

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

First class service

First class service

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Courteous and helpful.Detailed advice…

Courteous and helpful.Detailed advice re products.even reduction on treatments.

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service by Zak

Great service by Zak.
Helped us pick the right sofa.
Explained all the different options.

12 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

DFS METRO CENTRE

we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms
Mark helped us chose without any type of "sales pressure"
He assisted us massively in the choice of our furniture
Apart from being very knowledgeable, Mark is a really nice person and made out experience very enjoyable, which is a massive compliment from a "bloke" buying furniture with his wife on a Saturaday afternoon

11 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great support from the staff

Great support from the staff. Not pushy at all and made us very welcome.

11 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The lady in question was fantastic…

The lady in question was fantastic explained everything and was really friendly and helpful

11 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great service and Amazing Sofa

Honestly, from the moment we walked in, we were just looking for a corner recliner but we came away with something better, thanks to Pamela. She helped us massively and when we found our dream sofa, got a wonderful Latte for my partner (which he loved), and helped us with the credit paperwork, which was processed so easily. Couldn't recommend her enough. Thank you again Pamela for helping us find our forever sofa (or at least for the next 5-10 years lol)

11 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Fabulous customer service from Lewis

Fabulous customer service from Lewis. No pressure selling. Great knowledge helping me to make my choice. Lewis was friendly and approachable. Thank you.

10 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello Miss Bone,

Thanks for your lovely feedback, we’re glad to hear Lewis met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

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