The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Ver mais
A empresa respondeu
We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)
A empresa respondeu
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Gonerby Road, NG31 8AU, Grantham, Reino Unido
- 0333 999 9743
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dan at the Grantham store was so…
Dan at the Grantham store was so helpful and knowledgeable ..
He was extremely patient with us changing our minds and back again ..on top of this the ranges were excellent and the store staff were very friendly especially Dan who made sure we had coffee when needed as we were in there a ling time
21 de março de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Dan in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
The chap who dealt with us was very…
The chap who dealt with us was very attentive and carefully went through every aspect before the sale went through.
10 de março de 2026
Resposta da DFS Furniture - Grantham
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The gentleman was kind and helpful
23 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Good customer services friendly
Good customer services looked for appropriate products knowledgeable
16 de março de 2026
Resposta da DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
We had an easy experience
We had an easy experience, very positive, helpful and friendly very happy with our shopping experience.
16 de março de 2026
Resposta da DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Really helpful lady Sammy
Really helpful lady Sammy, left us to browse and was on hand as soon as we needed help
15 de março de 2026
Resposta da DFS Furniture - Grantham
Good morning Emma,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Perfect customer care
14 de março de 2026
Resposta da DFS Furniture - Grantham
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff
Really helpful staff, I can’t remember the ladies name but she was brilliant. Wasn’t pushy like a lot of sales staff and made us feel really comfortable and relaxed while choosing our options. Didn’t feel pressured into making a purchase or getting add ons unnecessarily.
28 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning Erin,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great store
Polite and knowledgeable staff, no pushy sales people.
Store is always very clean and well presented.
10 de março de 2026
Resposta da DFS Furniture - Grantham
Good morning Gordon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Exerlent experience.
Went in the store and a salesman approached to see if he could help. He helped us get exactly what we wanted. He explained how to look after our sofa, how to contact them if anything goes wrong and all offers available with our purchase. We left feeling we had been treated with respect, not pressured into buying anything we didn't want, but got exactly what we wanted.
9 de março de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Grantham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Cherise was a lovely lady and very…
Cherise was a lovely lady and very helpful when we coukd not choose which sofa to buy. She was patient and offered great advice. Cluld not fault her and she was very professional going through all details so we understood our commitment
28 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Grantham
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Sammy at the Grantham store was great…
Sammy at the Grantham store was great so helpful and knowledgable. She sorted out everything I needed. A credit to your company
27 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
The chair Martha bought is lopsided and…
The chair Martha bought is lopsided and when you go sit on it it squeaks . The one armrest is big and the other one is smaller. The bigger one already has dents in the foam and she did not receive her cleaning kit.
1 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good afternoon Martha,
Thank you for taking the time to share your feedback, it's greatly appreciated. We do appreciate you bringing both these issues to our attention and I have tried to call to discuss this issue further with you, apologies I have missed you on this occasion.
Rest assured we will arrange for a care kit to be dispatched and if you could please call back on: 0333 9999 777 - we will be able to assist further with your furniture concerns. We hope to hear from you soon.
Kind regards,
Lia
DFS Customer Support
great service
21 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning Simon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful sales staff
Very helpful sales staff, not pushy but informative. Good experience!
21 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning Jacqueline,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Grantham
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Communication excellent…
The communication from Sammy was excellent. Very pleasant… listening to our questions and answered professionally…
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Grantham
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Communication skills and listening was excellent…
Communication was excellent Sammy was pleasant and took us through all procedures that we needed to know…
She listened to what we needed and answered our questions…
21 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.