DFS Furniture - Guildford Avaliações 

411
O TrustScore é 5 de um total de 5

4,9

8 North Street, GU1 4AF Guildford, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... Ver mais


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(411)

94.354 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Customer service from Josh was…

Customer service from Josh was exceptional. Helped us consider all the best options considering different styles and colours. Very helpful and easy.

7 de fevereiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello Louise,

Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.

Kind Regards,

Simon T
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Good

Team was knowledgeable, show room was well presented

29 de janeiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello Ellie,

We are really grateful for your kind words and sharing your experience!

Kind regards,

Simon T
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Nice relaxed atmosphere

Nice relaxed atmosphere, made choosing easier.
Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner.
We chose a lovely sofa to suit our budget.
The only minus was the price of the delivery charge, I can only think it’s because it has to travel far.
Having said that I’m pleased.

6 de fevereiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards

Simon T
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Helpful, knowledgeable and professional staff

We had been looking to replace our sofas for some time and visited numerous retailers. Many products on offer are very similar but the difference here was the very knowledgeable and helpful sales staff. Every question was answered in detail, which gave us confidence in the product. At the same time we didn't feel pressured in any way.

3 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Our customer advisor Joshua was…

Our customer advisor Joshua was extremely helpful and very pleasant. Can't rate him highly enough

3 de fevereiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello Edward,

Thank you for taking the time to share your 5* review. We are happy that Joshua provided you with all the information and product knowledge. We hope you enjoy your furniture when it arrives in your home!

Kind regards,

Jennie D
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Lovely lady served me.

1 de fevereiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it.

Kind Regards,

Simon T
DFS Central Customer Suppor

Avaliado com 5 de um total de 5 estrelas

Straightforward purchase online filling…

Straightforward purchase online filling in store visit and helpful staff members. Waiting for my delivery now - all looks on track. Haven’t got the product yet so can’t speak to the quality yet.

22 de janeiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Good Morning Ms Atwal,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Lia P
DFS Central Customer Support

Avaliado com 1 de um total de 5 estrelas

Excellent

I would definitely recommend Guildford DFS they are friendly and they explain everything to you and also get somebody else in to make sure the order is right and they are not pushy either. Thanks again

24 de janeiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello,

Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.

Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you

Kind Regards,

Simon T
DFS Central Customer Support

Avaliado com 4 de um total de 5 estrelas

A very pleasant experience with no real…

A very pleasant experience with no real pressure selling - just the information to make an informed choice, that I like, A*.

13 de janeiro de 2023
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford


Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the service received.

Kind Regards,

Simon T
DFS Central Customer Support

Avaliado com 3 de um total de 5 estrelas

Poor in store experience on at 2 branches

The in store experience in Guildford was poor. Being a "big company" seemed to be an excuse for inflexibility. I then established that this "big company" did not accept American Express, not unusual until you realise that they do online. The sales person assumed they knew things when it wasn't actually the case. At another store, the staff seemed too busy marking up sale items to offer assistance.

26 de dezembro de 2022
logotipo da DFS Furniture - Guildford

Resposta da DFS Furniture - Guildford

Hello Andrew,


Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regards to your experience you had in store as this is very disappointing.

We are glad to see you did still purchase online and hope your future experience with DFS is a positive one.

Kind Regards,
Simon T
DFS Central Customer Support

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