DFS Furniture - Kings Lynn Avaliações 

3.267
O TrustScore é 5 de um total de 5

4,9

Hardwick Road, PE30 4NA King's Lynn, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We knew what sofa we wanted to look at in person, Aaron spoke with us within a few minutes of walking into store and let us know he was available should we need anything or have any questions. He then... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very professional staff Charlie looked after us and a great job she made of it. Knew her stuff answered all our questions and explained everything we needed to know. You have some wonderful staff in y... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Store was laid out well, staff were polite, courteous and helpful, especially Madeleine who was a joy to be served by ! She was friendly, knowledgeable and a delightful young lady who is a credit t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish, Aaron was helpful and patient from the first moment, two visits later we ordered the new sofa set. At no time was it hard sell, he answered all our questions an... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(3.267)

94.567 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

Extremely knowledgeable and approachable assistant (Charlie) who talked us through each stage of the purchase. She took the time to speak to us during the sale giving us invaluable information on product care and maintainance.

16 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello Mr Dowell,

Thanks for your lovely feedback, we’re glad to hear Charlie met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Bluey

Aaron was very helpful and friendly. He explained everything we needed to know. Great costumer service.

8 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Nice experience

Just nice to walk into a store , have a good look round without getting hassled....given plenty of time . Knowledgeable and extremely helpful staff .

9 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Service was very good explaned…

Service was very good explaned everything we need will be going back and will tell all friends

8 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very nice man helped us with a sofa…

Very nice man helped us with a sofa selection and helped with the style of choice. Amazing service.

8 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Bought a sofa

Sold me a sofa I wanted.

7 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Brought 2 sofas today and the sales assistant Megan was bright and cheerful and deal with our order efficiently did have a bit of a blip with the order receipt from head office email stated wrong colour so went back saw Megan again and herself and Charlene double checked my order and put my mind at rest as they had it correct

6 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Matt did what no-one else would

I bought a pair of sofas at the back end of 2024 from the Peterborough store and I've had nothing but lies and hassle from them.

I called yesterday to see why my replacement sofa hadn't been delivered yet, and I was advised that there was no trace of a replacement been ordered.

Fast forward to today, and I received a call from Matt at the King's Lynn store who called up to see what the problem was as it had been passed down to him.

Matt listened to the problem I had encountered from Day 1 with the Peterborough store, he called WS up who are the delivery company they admitted straight off that they had knowledge of the issue, and Matt had this all sorted within 50 minutes exactly.

Matt is a credit to the DFS brand and I would strongly recommend the kings Lynn store to anyone looking for a new sofa, ask for Matt.

5 de agosto de 2026
Avaliação não solicitada
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Good afternoon Paul,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for trusting Matt, and we will ensure this is resolved for you.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Gave advice on purchase

Gave advice on purchase. The assistant was very helpful. Gave us full information

4 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Service was prompt and polite

Service was prompt and polite , had all our questions answered with ease , was able to advise us of prior furniture we perchased with you for us to be able to buy a second sofa to match .

1 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Phil was an excellent representative…

Phil was an excellent representative for your company. He was helpful knowledgeable and very informative with product aftercare. Very satisfied with the service we received.

30 de julho de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Phil.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

We could browse without feeling…

We could browse without feeling pressured to buy. When we wanted help they were there and answered all our questions, nothing was too much bother.

30 de julho de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great experience

Experience was great we had a lovely lady called Charlie she was so helpful very informative gave us every detail we needed and made sure that everything was just right for us

I would definitely recommend asking Charlie for help she is great

2 de agosto de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Charlie met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

A great team

I was attended by Charlie..made me feel welcome she was very knowledgeable and made the whole experience great.

31 de julho de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you for sharing your great feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The lady who helped us was very polite…

The lady who helped us was very polite and honest and helpful

30 de julho de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 1 de um total de 5 estrelas

Cannot get an order right

After a 12 week wait, a bed settee arrived which had been an ex showroom display. I ordered the sofa care protection, it was dragged along the lorry, then it had stains on the arm and a stain along the side.
I ordered another Layla sofa which should have been identical but was a completely different colour and material, then given the runaround by customer support.
Do not buy from DFS

30 de julho de 2026
Avaliação não solicitada
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Good Morning Mrs Young,

Thank you for taking the time to leave us your review. We do appreciate any feedback. We are very sorry to hear you're not happy with your furniture and the service you have received from DFS.

Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.

Kind Regards,

Lorraine E
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Enjoyable shopping experience

Good selection of power recliner chairs and sofas, and great quality. Was approached by a polite and helpful salesman who offered guidance and explained offers available. Was not under any pressure and it was an enjoyable shopping experience, which resulted in our purchases.

28 de julho de 2026
logotipo da DFS Furniture - Kings Lynn

Resposta da DFS Furniture - Kings Lynn

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

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