Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... Ver mais
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Veja o que dizem as avaliações
Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... Ver mais
A empresa respondeu
Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... Ver mais
A empresa respondeu
Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Everard Way, Fosse Park South, LE19 1UT, Enderby, Reino Unido
- 0333 999 9781
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful staff
We were approached when we entered the store, and given some general information, but then left to explore ourselves. We were asked if we needed help half way round the store, and given some further information. Once we had decided we wanted to make a purchase the manager gave us the information we needed to go home and make some further measurements. We then returned to the store and made a purchase. The sales person was informative and helpful.
4 de agosto de 2026
Resposta da DFS Furniture - Leicester
Good Afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
It was a easy process and lady was…
It was a easy process and lady was really nice
4 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Beth was very helpful and knowledgeable…
Beth was very helpful and knowledgeable and made the whole process easy and seamless.
Excellent standard of customer service from start to finish.
3 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Alpay was very informative and helpful
31 de julho de 2026
Resposta da DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great product range with fantastic…
Great product range with fantastic pricing structure. Great customer service experience from the sales advisor Sonia who was super friendly helpful and no pressure on sales at all.
2 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Demetrius was really helpful
Demetrius was really helpful, friendly and excellent service.
Well done and thank you for your help.
2 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Resposta da DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
We were treated well
We were treated well, no hard sell and tried to accommodate everything we wanted. Excellent service
2 de agosto de 2026
Resposta da DFS Furniture - Leicester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
Very disappointed with both the quality of my sofa and the customer service from DFS.
My sofa is less than 12 weeks old, and I reported problems on the day it was delivered. The chaise had rippling from day one, and the recliner has loose fabric and noticeably less padding when reclined.
The first engineer advised me to wait 6–8 weeks for the foam to settle. When the second engineer visited, I was told that advice was incorrect and was even offered replacement foam for the chaise. Despite this, DFS continues to insist there is no manufacturing fault.
To make matters worse, the engineer reports did not accurately reflect what was discussed during the visits. I was told two service managers, no fault and therefore no fix.
After spending around £1,800, I expected much better quality and customer service. Instead, I've been left chasing a resolution for issues that have been present since delivery. I have now escalated the matter to my finance provider under Section 75 because I have lost confidence in DFS's handling of my complaint.
Based on my experience, I would not recommend DFS.
2 de agosto de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Staff was amazing and helped with all…
Staff was amazing and helped with all my queries and didnt made me rush to choose one . I was guided to make a right choice for me.
1 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
I received brilliant customer service…
I received brilliant customer service from Farhan at DFS.
1 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Customer service.
25 de julho de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Leicester
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Staff were very informative and helpful…
Staff were very informative and helpful without being pushy
1 de agosto de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I just want to say how amazing Blaise…
I just want to say how amazing Blaise was throughout the whole process.
She made our experience with dfs so easy.
She is a real credit to the company.
Huge thank you to Blaise.
5 star service 😊
1 de agosto de 2026
Resposta da DFS Furniture - Leicester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
We had the lovely blaze dealing with us…
We had the lovely blaze dealing with us today she gave us all information needed for our new sofas arrivals and aftercare, very supportive in picking the right sofa for us as a family, brilliant customer service throughout!
1 de agosto de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service from DFS should be proud of the young sales ladythe young lady great…
Great service from the young lady great help answering all the questions
25 de julho de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
I liked it that we weren’t followed…
I liked it that we weren’t followed around while we were looking at sofas just told in passing if you need anything let me know,and when I found something I liked they were so helpful and friendly,
31 de julho de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service from the get go
Great service from the get go, kind, pleasant and very helpful
31 de julho de 2026
Resposta da DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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