A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Steve was good to us, he listened to everything we asked for. We choose the sofa, the colour, the material and size all within 40 mins, which is what we wanted. We would definitely return to DFS purel... Ver mais
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... Ver mais
A empresa respondeu
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
London Road, ME16 0LP, Maidstone, Reino Unido
- 0333 999 9787
4,9
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
From beginning to end the customer service was excellent. The team knew everything about each sofa and tailored our needs.
5 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
professional and Knowledgeable
Steve was professional, knowledgeable and listened. Explained everything very well and made the whole process enjoyable.
5 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Atmosphere very calm.
Atmosphere very calm.
No rushing.
Very knowledgeable.
Good experience.
2 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
We had a great experience at DFS thanks…
We had a great experience at DFS thanks to our salesman. He was friendly, knowledgeable, and gave us plenty of time to look without any pressure. He answered all our questions and made the whole process easy and enjoyable. Excellent customer service, and we'd happily recommend him to others!
4 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service and a very good price for…
Great service and a very good price for what we got
4 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Fantastic customer service
Fantastic customer service, polite, helpful staff members.
4 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Maidstone
Hello Louisa,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Maidstone
Hello Alan,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others.
Kind regards,
Lia
DFS Customer Support
polite service
very polite and easy to listen to the sales man.quick service and everything was covered.steve the salesman was very polite and explained every thing well.
2 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
David was very pleasant and…
David was very pleasant and knowledgeable. Although we knew what we wanted he still took the time to explain the features and benefits of the Ada range
2 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We were greeted by friendly staff…
We were greeted by friendly staff members after entering the store, but didn't feel "pounced on"
We felt comfortable browsing and trying several sofas before deciding on the one we wanted, very quickly found James, who was very knowledgeable and helpful, he also explained the additional insurance option, again wasn't pushy.
Overall, we felt comfortable and at ease and very satisfied with our purchase
1 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello Graham and Janet,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
This was my second visit this week and…
This was my second visit this week and I knew exactly what I wanted, Steve was knowledgeable and respectful
1 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello Michelle,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly
1 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello Theresa,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Steve was great.
1 de julho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had an amazing experience thanks to…
We had an amazing experience thanks to David. From the moment we walked in, he made us feel genuinely welcome. He was warm, patient, and took the time to explain the benefits of each sofa, comparing the different options and the services that came with them, without ever making us feel pressured.
What really stood out was how supported we felt throughout the entire process. Unlike other furniture showrooms we’ve visited, we were never left to figure things out on our own. David was attentive, answered all our questions, and even offered us refreshments, making the showroom feel more like a home than a store.
Because of his outstanding customer service, we felt confident in our choice and ended up purchasing a sofa. Thank you, David, for making the experience so enjoyable. We highly recommend both David and the store!
30 de junho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great knowledgeable staff
Great knowledgeable staff. Friendly service. Clean store. Lots of choice.
28 de junho de 2026
Resposta da DFS Furniture - Maidstone
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Maidstone
Hello John,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
It was an excellent experience the…
It was an excellent experience the staff were very helpful and patient. They were very informative about the sofa I was looking at. They explained everything I needed to know from the care and delivery and finance.
29 de junho de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The very helpful and friendly staff …
The very helpful and friendly staff explained the whole purchasing process very well
29 de junho de 2026
Resposta da DFS Furniture - Maidstone
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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