Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Ver mais
A empresa respondeu
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Ver mais
A empresa respondeu
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Reino Unido
- 0333 999 9769
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer experience
Really happy with our customer experience at DFS New Malden.
We were looked after and advised by a wonderful lady called Nina.
She was not only polite and charming but was so knowledgeable and factual for all our questions and concerns....she made the whole experience for us so easy and enjoyable ...well done Nina & Thank you !
7 de agosto de 2026
Resposta da DFS Furniture - New Malden
Hello Mr Grehan,
We are really grateful for your kind words and for sharing your experience in our store with Nina. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly
7 de agosto de 2026
Resposta da DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We can’t fault DFS for their service…
We can’t fault DFS for their service and value for money when buying new sofas - so see no reason to go anywhere else!
6 de agosto de 2026
Resposta da DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The Sales Man was very pleasant
The Sales Man was very pleasant, knowledgeable and not at all pushy.
I was with my wife and two granddaughters the purchase of our new Sofa was a great experience
6 de agosto de 2026
Resposta da DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Simple and straightforward service
Nina our salesperson at the New Malden branch was lovely; friendly, professional and informative. The whole process of purchasing our sofa was simple and straightforward.
1 de agosto de 2026
Resposta da DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nina.
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - New Malden
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The whole process was easy
The whole process was easy, and the salesman(Mo) who helped me was friendly and helpful. It made buying furniture a really positive experience for me.
30 de julho de 2026
Resposta da DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service
Samir was extremely friendly and helpful — made the whole buying process smooth and enjoyable. Will definitely be back!
28 de julho de 2026
Resposta da DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesman was very informed and helpful.
Salesman was very informed. We bought 3 seater sofa. All costs explained clearly including delivery and aftercare package.
10-12 week lead time for delivery - standard for ordered sofas.
29 de julho de 2026
Resposta da DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Resposta da DFS Furniture - New Malden
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Salesman Samir was very knowledgeable…
Salesman Samir was very knowledgeable about the settee's we wanted to buy and was very clear and informative about the settee's, the company and the after services.
Could not be happier with the service we received.
28 de julho de 2026
Resposta da DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good sales experience
Samir was very helpful to explain the options, was never pushy and great to deal with.
27 de julho de 2026
Resposta da DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I had researched the sofa online
I had researched the sofa online, but there is nothing better than going to a store and trying it out and seeing it and the salesman was very helpful and not at all pushy, which I like, but very helpful with details of costs etc so it was clear what I was getting and paying for
27 de julho de 2026
Resposta da DFS Furniture - New Malden
Hello Simon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir was very helpful and very kind…
Samir was very helpful and very kind towards our kids. He made them all hot chocolates while we were deciding on which sofa to get.
When we decided he helped us through the order form and gave us a great experience, he was very friendly, I didn't feel pushed in to any decisions and ultimately I'm happy with my purchase and experience.
25 de julho de 2026
Resposta da DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
We had a great experience at the store
We had a great experience at the store. All staff was very friendly and helpful, explained everything about our sofa options and help us with the decision. Thank you to Samir, we have our dream sofa coming soon!
26 de julho de 2026
Resposta da DFS Furniture - New Malden
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff members were very friendly and…
Staff members were very friendly and helpful. Samir helped us to find the right sofa and bed.
25 de julho de 2026
Resposta da DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Samir explained things in detail…
Samir explained things in detail without being pushy. A welcome approach. Courtesy laced with humour is much appreciated. He was knowledgeable about the product and answered our questions fully. We came away from DFS very pleased
24 de julho de 2026
Resposta da DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
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