Ordered couch today in store. Very good experience. Excellent choices in materials and colours, great selection, and nice to be able to really get a feel for the couches in store. Compared to other fu... Ver mais
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Wow this Shop is well laid out neat tidy and nice and bright , with a great choices of sofas and other furnishings 10/10 DFS . Chris the gentleman that took care of us was very warm and welcoming, fu... Ver mais
A empresa respondeu
Megan and Phil were very helpful in answering all our questions and helping us make our decision on our new sofa. Very friendly, made us feel comfortable and don’t try forcing the sale on you Over al... Ver mais
A empresa respondeu
My Grandaughter and l went round the DFS Shop and picked out what we would like then the Salesperson, Richard, came and told me of the extras l could have with my order. We discussed the informatio... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Salhouse Road, Unit 5, NR7 9AZ, Norwich, Reino Unido
- 0333 999 9764
4,9
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Simon was very knowledgeable and friendly!
Simon was very knowledgeable and helpful through out the entire purchase. He gave us all the information and breakdown of each item, the time frame and how each stage would work. He answered all our questions with ease. I’d recommend him to sell anyone their sofa and accessories.
8 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Helpful and informative
Helpful and informative, patiently listened and gave possible options given our needs.
8 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Resposta da DFS Furniture - Norwich
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Salesperson so helpful and friendly.
8 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Top salesman couldn’t have done more…
Top salesman couldn’t have done more for us 👍
8 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
No hassle or hard sell
No hassle or hard sell. Information supplied on request. An overall wonderful experience
8 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had been into the store multiple…
We had been into the store multiple times over the past 2 weeks and each time we went everyone was always friendly and asked if they could help. Dan met us on 3 occasions and each time he didn’t push us to make a decision or do pushy sales. He helped with our final sale and made sure we knew all the information. The store was clean, tidy and all the sofas were well cared for considering the amount of people who sit on them!
8 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello Holly,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Norwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The best customer service
Originally spoke with Dan who was just the most welcoming and friendly man who went through everything with us and sent us all the details of our order. Went into order sofa and dealt with Bethany and she was amazing. The loveliest lady and so helpful in regards to arranging delivery for us. Would definitely order from there again for sofa or bed in future.
2 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, had a great experience finding our new sofa.
Friendly staff, relaxed environment (clean, tidy showroom)
Felt very confident about our purchase.
5 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello Anna,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello Ellie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
What a great experience!
Simon served us, was really knowledgeable and personable, could have a laugh with him. Also when he first introduced himself he didn’t then hover around us which I personally appreciate.
Sofas were lovely, everything was clear and when we made the decision to purchase, the application and ordering was so quick and easy! Lovely store as well, offered a drink and just lovely service.
4 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Beautifully presented store
Beautifully presented store, huge choice in various colours and styles from leather to fabrics.
Special mention to Sam at the Norwich store, she was fantastic!
4 de agosto de 2026
Resposta da DFS Furniture - Norwich
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
Very helpful staff, relaxed atmosphere, products explained in an un pressurised manor
3 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Resposta da DFS Furniture - Norwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really pleased with the customer…
Really pleased with the customer service from the staff inside.
Not pressured into anything and allowed the time to find the right sofa for us and purchased it.
2 de agosto de 2026
Resposta da DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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