Dan was very helpful patient and knowledgeable. He demonstrated several options showed is detail and walked us through options Friendly approachable and a pleasure to deal with. Made it easy to ma... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good sales - not too pushy and I had time to look around the store before having a sales person trying to sell me something. The sales person I dealt with was not too pushy and explained everything.... Ver mais
A empresa respondeu
Ordered couch today in store. Very good experience. Excellent choices in materials and colours, great selection, and nice to be able to really get a feel for the couches in store. Compared to other fu... Ver mais
A empresa respondeu
Wow this Shop is well laid out neat tidy and nice and bright , with a great choices of sofas and other furnishings 10/10 DFS . Chris the gentleman that took care of us was very warm and welcoming, fu... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Salhouse Road, Unit 5, NR7 9AZ, Norwich, Reino Unido
- 0333 999 9764
4,9
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
chris was vey helpful right from the…
chris was vey helpful right from the start of my experience ,he understood my needs,and questions and helped me sort best option for myself,top class customer service
28 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
My experience at this store was very…
My experience at this store was very good, efficient, friendly and informative. Our salesperson, Natalie was lovely answering all my queries with a smile.
26 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Natalie.
Kind Regards,
Jordan
DFS Customer Support
We visited you’re store this afternoon…
We visited you’re store this afternoon and purchased 2 leather recliner chairs .. Chris the salesman who looked after us done a brilliant job of explaining everything in detail for us .. wasn’t an easy job finding 2 chairs the same colour as our existing 2snd 3 seater settees but actually found near on same colour and style .. .. a win win for us as our existing furniture is 20yrs old .. but we cannot rate Chris any higher .. perfect salesman without being pushy ..
looking forward to receiving them in 12 wks or less .
27 de julho de 2026
Resposta da DFS Furniture - Norwich
Hello Karen,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
My experience was great like always
My experience was great like always, the staff is friendly and helpful…great customer service and easy communication and explanation about promotions and orders.
I’m really pleased.
27 de julho de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service from Sam in the Norwich branch. Very helpful.
25 de julho de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello Catherine,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
DFS service
Service was good. Explained everything about the furniture and delivery. Excellent manner
21 de julho de 2026
Resposta da DFS Furniture - Norwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
New sofa
After looking for a replacement sofa suite we found what we were looking for, Richard the sales assistant talked us through the all the options available to us including care packages general sofa care and succinctly dealt with our order there and then detailing the delivery process and lead time . A genuinely easy purchase from start to finish.
26 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Richard met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The gentlemen who helped us
The gentlemen who helped us, his name is Simon and he was very helpful, kind and very easy to talk to and knew all of the products in the store. I would recommend Simon to all.
26 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Simon met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Professional and answered all the…
Professional and answered all the questions we had
26 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Norwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Best service in Norwich !
Megan was very helpful, polite & professional. Answered all questions needed, helped choose the right sofa for us. Process was quick & easy. Highly recommend Sprowston, Norwich !
26 de julho de 2026
Resposta da DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Dan was extremely helpful and explained…
Dan was extremely helpful and explained everything about our purchase and the options available. We are very pleased with the whole buying experience.
25 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
We are really happy that Dan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Simon gave great customer service
Simon was very attentive on showing and explaining the sofa to me. While he was doing this I realized I had left my walking stick in a previous shop, Simon offered to get it for me which I thought was amazing.
He explained everything to me that I needed to know. His customer service Was exemporarily
25 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Simon.
Kind Regards,
Jordan
DFS Customer Support
Great Experience
Really helpful service. Knowledgeable and informative, helping us make the right decision.
25 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Experience was great
Experience was great. Staff was friendly not pushy to buy. Advised us on our description of what we was looking for.
Offered us drinks. Gave us time to think and decide. It was a lovley experience couldn't of asked for a better service.
Simon morris and another member of staff , didn't catch his name very polite and helpful.
To us what seems a very stressful time. Has helped made this decision less stressful. Also would like to mention its nice to see staff in casual/smart clothing. Which also does not overwhelm customers.
This is our 3rd sofa with DFS.
we have dealt with the norwich branch and Customer service is brilliant.
25 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Just good professional standards with…
Just good professional standards with pleasant staff. Sam was excellent
25 de julho de 2026
Resposta da DFS Furniture - Norwich
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.