DFS Furniture - Plymouth Avaliações 

4.019
O TrustScore é 5 de um total de 5

4,9

Longbridge Road, PL6 8LX Plymouth, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, kno... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth. He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpf... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

With Brian’s help we found exactly what we were looking for and in the right colour and material. We were also given great advice on how to care for it to keep it looking its best. Great service

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(4.019)

101.122 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Give the lady a promotion

We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, knowledgeable, and made the whole process so easy and enjoyable. Nothing was too much trouble, and she really took the time to help us find the perfect sofa. Excellent customer service from start to finish. Thank you!

26 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Brian was great

With Brian’s help we found exactly what we were looking for and in the right colour and material. We were also given great advice on how to care for it to keep it looking its best.
Great service

25 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

As a company to charge over £100 for…

As a company to charge over £100 for delivery when you're spending over £2000 is not good enough.
However, saleslady today was very kind and lovely.

25 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Good Afternoon,

Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.

Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.

Kind Regards,

Jordan
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with DFS in Plymouth

I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth.

He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed me many options.

His approach was friendly and kind, he did not come across as pushing for a sale which I really appreciated, and I was delighted that he found me a very suitable sofa for my son in the clearance section.

In addition Matt’s follow up support was also very good, as I needed to speak to him a couple of times about delivery.

I will definitely use DFS again and would like to thank Matt for providing such great customer service.

17 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matthew met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service, so helpful and honest.

24 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

No pressure to buy...Matt in Plymouth…

No pressure to buy...Matt in Plymouth was so helpful today, thank you 🙂

23 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great customer service

Store assistant Sara was extremely helpful with my order and explained all the options very clearly.

21 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Salesman was nice and friendly

Salesman was very friendly and efficient and knowledgeable about all aspects of the business, excellent, very pleased.

21 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Buying a new sofa

Everything was explained clearly and well.

21 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

helpful :))

20 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Nice friendly lady.

Nice friendly lady.. good at her job .. she knew what she was talking about

20 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Everything is almost perfect apart from…

Everything is almost perfect apart from the price tags, I think it might help if both prices were shown with regard to the difference in the prices of the cushions, as to whether you have foam or fibre and what you show is the cheaper one of the two, which can be and I think is misleading.

18 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us. As extra cushions, upgraded interiors and products such as care kits are optional extras this is not something we would be able to include in the initial price however we will always inform you of the difference in price.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

This the 3rd set of furniture we have…

This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpful and don't hassle you when you are walking around the store.

19 de julho de 2026
logotipo da DFS Furniture - Plymouth

Resposta da DFS Furniture - Plymouth

Good Morning,

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Liam gave you all the information you needed and met all of your expectations.

Kind Regards,

Jordan
DFS Customer Support

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