Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver mais
A empresa respondeu
John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.
A empresa respondeu
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
3 Forbury Road, RG1 3JH, Reading, Reino Unido
- 0333 999 9774
4,9
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Finding furniture to suit your needs
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained the options and the extras we could buy. Choosing the fabric, colour and what legs/sliders that best suited our needs resulted in an excellent match and we quickly decided we would go ahead and buy the furniture plus the extras that were recommended. Delivery was included at a very reasonable cost. Altogether a very positive experience with a good value end result.
12 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Brilliant customer service
Sandra was so helpful knew immediately what I was looking for. I didn't feel rushed and was guided through all the options and choice. I was allowed to sit as long as wanted to get a feel for the sofa. Even got a coffee while I relaxed.
Even bought a new coffee table too. Brilliant service 👏
12 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great service, friendly and informative
Today I went into my local Dfs store, the salesman was good informative and very helpful,and not pushy on selling any particular sofa, and trying his best to give us what we wanted even if the purchase was cheaper than what we was looking at, for me this is great costumer service putting the costumers needs before profit,
12 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
That lady helping me Olga was…
That lady helping me Olga was brilliant, very proffesional , helpful and gave me good advice. Shes a credit to you
8 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I was served by Shavam apologies if I…
I was served by Shavam apologies if I have spelt that wrong. But he is a lovely bloke and made me feel very comfortable.
Thank you
Eliott Cooper
6 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Pleasure to buy sofa there
Quick purchase, salesperson understood our needs and showed us the best solution!
7 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good service from John
Good service from John. However I’d phoned the main phone line beforehand who told me that the sofa I wanted to see was at that store but it wasn’t
Also the website links kept breaking and the pictures for an extra seat are confusing
6 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Yes great experience friendly staff
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Lee,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
John was very good explaining all the…
John was very good explaining all the various options to us.
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Trevor,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
It was really great experience from dfs…
It was really great experience from dfs ,specially the staff Mr Sivam .He is good sale man with great sales qualities.
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Emmy,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service from the staff
Great service from the staff, friendly easy and clear, an excellent customer service
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Salesman John was clear and…
Salesman John was clear and knowledgeable in relation to the specific furniture we were looking for. Our purchase was made in full to complete the transaction. John was polite and courteous throughout. Top man.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service of staff very good & explaining…
Service of staff very good & explaining about the product. Very cheerful member of staff that helped us choose.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
plenty to choose from all info needed…
plenty to choose from all info needed was availanle in one format or another, sales people still a luttle pushy but thats thier job
5 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Judged based on appearance.
One member of staff judged me so heavily, she went out of her way and said she was "surprised to see me spending a lot of money".
Other members of sales staff who showed me around the showroom were excellent with phenomenal customer service skills, but the woman who completed my transaction ruined the experience.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning James,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
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