Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver mais
A empresa respondeu
John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.
A empresa respondeu
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
3 Forbury Road, RG1 3JH, Reading, Reino Unido
- 0333 999 9774
4,9
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service was excellent
The customer service was excellent. Staff were knowledgeable, helpful and did not pressure us
6 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very professional and attentive staff
4 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Helpful & knowledgeable staff
Helpful & knowledgeable staff
We popped in on Tuesday, had a think & did some comparisons before going back to place our order the following day.
The staff were friendly, helpful & answered all our questions.
No pressure so it was actually a pleasure to shop here.
Thank you to our sales assistant, Aga
3 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Customer service
The staff. Good knowledge
Good customer service. Listening is key . Very proffesional.
3 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the service we got today
3 de junho de 2026
Resposta da DFS Furniture - Reading
Hello Vicky,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
very helpful staff
very helpful staff, a competitive price. Only issue is that we were not allowed to take colour samples home to check suitability.
29 de maio de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. I am really sorry to hear you were not able to take the colour samples home, however if you wish to request this then please contact us on 03339999777, please choose option 1 and our online team can arrange one to be sent to you directly.
We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly helpful staff
Friendly staff were helpful but allowed us freedom to look around and then they were there to discuss our choice and advise of options.
1 de junho de 2026
Resposta da DFS Furniture - Reading
Hello Tim,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello Martin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Fast, friendly service
Fast, friendly customer service from the salesperson. What we wanted was in stock and we could get a good idea of how it would feel and look from her assistance.
1 de junho de 2026
Resposta da DFS Furniture - Reading
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I had an outstanding experience with…
I had an outstanding experience with this salesman. (Mohammed) From the moment I walked in, he greeted me with a warm, genuine smile and a calm, friendly demeanor. What really stood out was his non-pressured approach—he took the time to listen to my needs and answer all my questions with care and expertise. I never once felt rushed or pressured. His professional manner and genuine enthusiasm made the whole process a pleasure. I would absolutely recommend him to anyone looking for a trustworthy, approachable, and top-notch service
31 de maio de 2026
Resposta da DFS Furniture - Reading
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Staff were extremely friendly
Staff were extremely friendly, helpful and knowledgeable
31 de maio de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Choice of lots of sofas & helpful staff
Choice of lots of sofas, options and combinations. The Sales Adviser - John (368) - extremely helpful, explaining everything and very patient!! No hard sell. All staff welcoming customers
24 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Mo was very friendly and helpful and…
Mo was very friendly and helpful and offered practical advice throughout
30 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful staff
23 de maio de 2026
Resposta da DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff didn’t follow me round like…
The staff didn’t follow me round like sharks and left me to make my own decision but were ready to help me with any questions.
They walked me through the process of buying a sofa clearly and didn’t try and push extras on me.
29 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really helpful sales staff
29 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good experience
I went to look at sofas today and bought two. Staff, John, was very helpful as I am fussy. Great service from him and I am very happy either way my purchase
29 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with John.
Kind Regards,
Jordan
DFS Customer Support
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