Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver mais
A empresa respondeu
John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.
A empresa respondeu
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
3 Forbury Road, RG1 3JH, Reading, Reino Unido
- 0333 999 9774
4,9
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff outstanding
Staff were outstanding. Spoke to a few of them and they were so friendly and attentive. Totally understanding of my incisiveness
13 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Customer service was great..i wal…
Customer service was great..i wal listen to and things was explained in a timely and calm manner also the person who took my order was patient no rushing i felt the experience was handled professional.
13 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service and very quick from start…
Great service and very quick from start to finish
13 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sarah DFS Reading
Sarah in your Reading store was absolutely brilliant a real asset to DFS - great customer service and attention to detail.
Thank you Sarah
12 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We found the product we were looking…
We found the product we were looking for very easily having checked by phone that it was available to see in store. John was able to answer all our questions and the ordering process was quick and simple
11 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello David,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
DFS Reading - outstanding!
Our sales consultant was knowledgeable, courteous and overall brilliant!
It’s not often that I rave about customer service but this experience was excellent!
8 de junho de 2026
Resposta da DFS Furniture - Reading
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sarah was very helpful without being…
Sarah was very helpful without being too pushy.
9 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
A great experience.
A great experience.
First visit was last Friday and we found what we wanted very quickly. Jonathan looked after us - he was fantastic, able to provide so much information & answer all our questions. Having been home to consider our options, we went back again two days later & placed our order.
Many many thanks Jonathan.
7 de junho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Reading
Hello Ann,
We are really grateful for your kind words and for sharing your experience in our store with Jonathan. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
I was greeted at the door and directed…
I was greeted at the door and directed to the right place then after a few questions I was left to browse sit & contemplate with out interruption. Then Sarah dealt with my questions and she asked me and informed me of all my options having made up my mind the paperwork was completed efficiently and quickly. I was completely satisfied with the service and I have a delivery date of the 20 already confirmed Thank you very much for the excellent service far better to what I received at Sofology & Furniture Village where I felt pressured and talked at is a salesman’s way
7 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very informative and friendly
7 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Agnieszka was very helpful in getting…
Agnieszka was very helpful in getting my the right sofa
7 de junho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello Carlos,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Staff were knowledgeable and helpful
Staff were knowledgeable and helpful. I would suggest though that approaching people as soon as they enter the shop is a little off putting and make the customer feel a little uncomfortable. Maybe let them actually get into the shop a bit before you approach them
6 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for sharing this lovely review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
They were very helpful when we were…
They were very helpful when we were choosing our corner sofa & guided me through options to my spec
6 de junho de 2026
Resposta da DFS Furniture - Reading
Hello Caroline,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The customer service was excellent
The customer service was excellent. Staff were knowledgeable, helpful and did not pressure us
6 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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