Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoArlington Way, Sundorne Retail Park, SY1 4YA Shrewsbury, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Ver mais
A empresa respondeu
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Ver mais
A empresa respondeu
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Reino Unido
- 0333 999 9745
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely sales lady
The sales lady, Helen , in Shrewsbury branch was smiley, helpful, informative and not at all pushy.
3 de maio de 2026
Resposta da DFS Furniture - Shrewsbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great assistance from sales person
Great assistance from sales person. Polite and knowledgable
1 de maio de 2026
Resposta da DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Shrewsbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Excellent Service Again
Our second suite from DFS
Staff are always so friendly and helpful
I love that we aren't constantly followed around the shop whilst choosing which makes for comfortable browsing unlike other stores
Lots of choice too so it's a win win for me
Thanks DFS
18 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Ella was brilliant
Ella was brilliant, her knowledge was great but her lovely personality made it for us!
28 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helen at DFS Telford made our…
Helen at DFS Telford made our experience very positive when we bought a recliner sofa. She was very obliging and explained all the necessary detail in full.
We were 100% satisfied with the service at DFS.
26 de abril de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tony was great all round very helpful…
Tony was great all round very helpful and informative he greeted us on arrival and left us to browse with no pressure
25 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Jake was wonderful
Jake was wonderful. He took the time to understand our needs and carefully explain what we are buying and how the process works. 10/10!
23 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good afternoon Nigel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Shrewsbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent all round service
Manager and staff provided a personal service understanding customer requirements and more than helpful. This service provided an excellent service. Would now always return for further carpets
20 de abril de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Always a pleasure
Visited at the weekend firstly. We were not hassled by salespeople (we hate that) but they let us know they were available if needed and did, indeed answer our questions as they arose. Returned Monday to make the purchase - all done efficiently, with a friendly smile.
20 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good afternoon Fliss,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Enjoyed having nearly two hours to…
Enjoyed having nearly two hours to browse around the store and really take our time to test out the furniture and see how colours looked different to the website.
Staff were around and visible, came to chat periodically, but no hard sell.
We were given the time we wanted to talk together without any pressure. It’s so off-putting when you’re being followed or interrupted when all you want is time to browse. None of that, staff were great.
And a nice coffee provided when we were ready to make our purchase. Thank you Ella.
20 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The saleman was very informative
The saleman was very informative
Not pushy
And doubled checked our needs and order polite and spent time expaunibg fabric and sofa details
Had a good knowledge of item
19 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good morning Mr Weaver,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Shrewsbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
A very good experience
We, my wife and I, went in to DFS with the intention of buying a corner sofa. We saw Jon the salesman who was not pushy and kept his distance. When we approached him he was very informative and talked us through the process in easy to understand terms.
17 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jon.
Kind Regards,
Jordan
DFS Customer Support
Friendly
Friendly, helpful staff. We had a few visits, to ensure we made the correct decision. Ella was clear and concise with all information and even managed to find us a bit of fabric so we can colour match! A great experience
18 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ella.
Kind Regards,
Jordan
DFS Customer Support
Really helpful
Really helpful , patient and was overall a great experience … looking forward to getting the sofas.. thank you
18 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very good price.
They had exactly what I wanted at a great price. The price of getting my sofa scotch guarded was great value. Chloe was very efficient and friendly. The only downside was the hefty price of £120 for delivery which took my breath away. This did seem very excessive.
18 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
The sales advisor John
The sales advisor John, was very polite and made us feel very welcome into the store.
He took the time and trouble to explain to me about the quality of the sofas that I expressed an interest in and also explained the guarantee in great detail.
It’s been quite a few years since we last purchased a suite from your store.
17 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very informative salesman but gave us…
Very informative salesman but gave us space to discuss for ourselves.
16 de abril de 2026
Resposta da DFS Furniture - Shrewsbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.