DFS Furniture - White City Avaliações 

The Sales assistant was helpful informative and polite
Answered all questions asked
Very comfortable visit to the store not pushy just easy just what we wanted

Faulty furniture. Very poor aftersales customer service. Abrupt store manager at Manchester Depot. Friendly before sale. After sale they do not care. Avoid.
Their poor after care has cost me time and money on a replacement for an item delivered in May 2022 and Sept 2022 still no resolution and being told what my rights are.
They don't care. All about the sale.

Update. September 2022.
I called DFS contact number provided on the response to my initial review. I explained the issues and the customer services person agreed it is unreasonable to be waiting 8+ weeks for a repair which is yet to happen when a new footstool could be delivered in 4 weeks. The customer service agent said he would contact Fabio at the Manchester store to contact me in 72 hours and offer a refund or replacement. This was on 1st Sept. Its the 10th and still no call. DFS is a joke. Do not shop there because if there is an issue with you future getting a resolution be it via their call centre or Manchester depot will cause you alot of stress.

Emily was absolutely amazing!! No push sales like other sofa shops. Great advice and very friendly manner!

The sofa chair that I ordered has a very poor quality, just after one month of using it, bobbling has appeard.

Very happy with the costume service
Amazing and pleasant sales department, however the delivery has taken too long and the personal how has delivered the item wasn't very friendly! However I'm very happy with my new sofa the family has been very impressed within!

I am happy with the service. My advisor Yohannes was very helpful and professional. He explained me everything very clear, thanks to that I purchase the sofa and I am sure I did a good choice.

Our salesman, Samir, was outstanding! He took the time to make sure we understood all of our options so that we could make the best purchase decision. We didn't feel pressured or rushed. Samir was knowledgeable, helpful, and very personable. While we will be waiting awhile for the manufacture and delivery of our new sofa, the buying experience was superb.

At the time it’s the.best purchase to my House. Many thanks.

Very good customer service by the staff called Samir. He was friendly, helpful and knowledge about the furniture.

Ordered a couch online after visiting Dfs store (needed to measure space before ordered). Process easy and now waiting for my lovely new couch to arrive

Great service! All the staff was helpful and very friendly! Product quality is fantastic too.

I’m so happy with the service team was very helpful and professional the give me so much time I’m happy

Very good service, help us finding the sofa we were looking for.

Customer service was brilliant. Happy Customer

The customer experience was exemplary
Samir was both friendly and professional in equal measure.
I was satisfied with the whole process and cant wait for the arrival of my new sofa