Der Verlobungsring für meine Freundin wurde schneller geliefert als angegeben. Der Ring sag genau so aus wie auf der Website. Er ist toll verarbeitet und der Ganze Ablauf von Bestellung bis Lieferung... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Quality is not great. I bought diamonds earrings not even a month ago, wore them once and a stone already fell off. Been trying to contact them about it but they are unreachable: filling out their for... Ver mais
Meine Erfahrung mit diamondsfactory Zürich war ausgezeichnet. Hatte einen Verlobungsring bestellt online. War zunächst skeptisch wegen der vielen negativen Bewertungen. Ich war aber erstaunt über den... Ver mais
Die Bestellung lief im grossen und ganzen gut ab, mich hat lediglich gestört das ich nach 3 Mails an den Kundenservice noch telefonisch nachhacken musste um eine einigermassen zufriedenstellende Info... Ver mais
4,1
Muito Bom
33 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Preis-Leistung und Qualität, sowie persönliche Kontaktmöglichkeit
14 de junho de 2026
Alles verlief wie versprochen
Alles verlief wie versprochen. Gute Infos was aktuell in Bearbeitung ist und die Lieferung erfolgte auch wie angekündigt.
21 de junho de 2026
Resposta da diamondsfactory.ch
Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit dem Ablauf und der transparenten Information zum Status Ihrer Bestellung zufrieden waren.
Wir bedanken uns herzlich für Ihr Vertrauen und freuen uns, Sie wieder bei uns begrüßen zu dürfen.
Ihr Diamonds Factory Team
Lovely updates on the process
Lovely updates on the process, I always knew how things evolved! The ring looks exactly like expected, and it comes in an elegant packaging!
10 de junho de 2026
Resposta da diamondsfactory.ch
Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciated the updates throughout the process and that your ring met your expectations.
It’s also great to know you were pleased with the presentation. We truly appreciate your trust and hope you enjoy your piece for many years to come.
Your Diamonds Factory Team
War okay
War okay, habe jedoch bei mehrmaliger Nachfrage keine klare Auskunft betreffend Lieferdatum erhalten, die angegebene Lieferfrist wurde nicht eingehalten.
8 de junho de 2026
Resposta da diamondsfactory.ch
Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie mit dem Produkt grundsätzlich zufrieden sind.
Gleichzeitig bedauern wir die Unklarheiten bezüglich des Liefertermins und dass die angegebene Lieferfrist nicht eingehalten wurde. Ihre Erfahrung entspricht nicht unserem Anspruch an transparente Kommunikation, und wir nehmen Ihr Feedback sehr ernst.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir würden uns freuen, Sie künftig wieder überzeugender betreuen zu dürfen.
Ihr Diamonds Factory Team
Long delivery but worth the wait
6 de junho de 2026
Resposta da diamondsfactory.ch
Thank you very much for your feedback! We’re glad to hear that you feel the piece was worth the wait.
We truly appreciate your patience regarding our production time and your trust, and we hope you enjoy your jewellery for a long time to come.
Your Diamonds Factory Team
I love everything about diamond…
I love everything about diamond factory. The fact that I can choose exactly the type of stone and setting I want, the actual jewelry is amazing and the customer service is great!
3 de junho de 2026
Resposta da diamondsfactory.ch
Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciate the ability to customise your piece and that both the jewellery and our service met your expectations.
We truly value your trust and look forward to creating more special pieces for you in the future.
Your Diamonds Factory Team
Good quality for the moment it has been…
Good quality for the moment it has been doing great, delay for fabrication a bit long (3 weeks), but once it has been shipped it arrived in a few hours !
4 de junho de 2026
Resposta da diamondsfactory.ch
Thank you very much for your feedback! We’re glad to hear that you are pleased with the quality and that delivery was very fast once shipped.
We also appreciate your comment regarding the production time and will take this into account as we continue to improve our service. Thank you for your trust!
Your Diamonds Factory Team
I love every piece I got from DF
I love every piece I got from DF. Very fast delivery via DHL. After-sales support is also very helpful and responsive.
29 de maio de 2026
Resposta da diamondsfactory.ch
Thank you very much for your kind feedback! We’re delighted to hear that you are so happy with your pieces and our service.
We truly appreciate your trust and look forward to accompanying you again in the future.
Your Diamonds Factory Team
The delivery was on time
The delivery was on time, I like the jewellery piece. The only concern is the absence of any gem stone verification documents
21 de maio de 2026
Resposta da diamondsfactory.ch
Thank you very much for your feedback. We would like to kindly inform you that you selected our DF certificate, which is provided as a digital document.
We have re-sent the certificate to you. Please also check your spam or junk folder in case it has been filtered there.
Thank you for your understanding, and please feel free to contact us if you need any further assistance.
Your Diamonds Factory Team
Resposta da diamondsfactory.ch
Thank you very much for your feedback!
Resposta da diamondsfactory.ch
Thank you very much for your positive feedback! We’re delighted to hear that you are happy with the product, pricing, and fast delivery.
We truly appreciate your trust and look forward to serving you again in the future.
Your Diamonds Factory Team
Resposta da diamondsfactory.ch
Thank you for your feedback. We are very sorry to hear that your experience in our Zurich location did not meet your expectations.
We take your comments seriously and will review this internally to improve both our service quality and customer care. Thank you for bringing this to our attention.
Your Diamonds Factory Team
Resposta da diamondsfactory.ch
Thank you very much for your kind feedback! We’re glad to hear that you are happy with the product and the fast delivery.
We truly appreciate your trust and look forward to welcoming you again in the future.
Your Diamonds Factory Team
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