What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... Ver mais
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Veja o que dizem as avaliações
Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Ver mais
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I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
A empresa respondeu
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- Fornecedor de Fixadores
- Loja de acessórios e ferragens
- Loja de Ferramentas
- Empresa de Montagem Industrial
Escrito pela empresa
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Informações de contato
Bridge Road, DY4 0HR, Tipton, Reino Unido
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well priced, good product and wonderful service
Direct Channel SS are reliable suppliers of very good products at excellent prices, and all with very prompt delivery. Very strongly recommend
8 de maio de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Mark,
Thank you for the fantastic review and strong recommendation! We’re thrilled to know that you find our products reliable, well-priced, and supported by great service and fast delivery.
It means a great deal to us, and we’re grateful to have earned your trust.
Best regards,
Direct Channel Support Systems
Part of my order didn’t arrive…
Part of my order didn’t arrive initially. I called three times and was told each time that someone would call me back, but no one did. The missing items eventually arrived after a week of waiting. Despite this, I would still consider using them again, as my experience may have been a one-off — other customers seem to have had positive experiences.
25 de abril de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Customer,
Thank you for sharing your experience with us, and we sincerely apologise for the inconvenience you faced with your order. We completely understand how frustrating it can be to wait and not receive timely updates — this is certainly not the level of service we aim to provide.
Last week, due to public holidays, some orders were delayed, and this week our team has been heavily involved with our annual stock take, which regrettably affected our usual follow-up processes. However, this is no excuse, and we are actively working to ensure it doesn’t happen again.
If you still need any assistance or support, please do not hesitate to call us on 0121 270 8507 or email orders@directchannel.uk.com — we’re here to help and will prioritise your enquiry.
We truly appreciate your understanding and would love the opportunity to serve you better in the future.
Best regards,
Direct Channel Support Systems
Helpful customer service
16 de abril de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Adrian,
Thank you for your kind words! We're delighted to hear you found our customer service helpful. Providing friendly and efficient support is very important to us, and we truly appreciate your feedback.
We look forward to assisting you again in the future!
Best regards,
Direct Channel Support Systems
Very easy ordering service and speedy…
Very easy ordering service and speedy delivery, cannot fault this firm, used before and will use again!
15 de abril de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Dave,
Thank you for taking the time to leave such a positive review! We're thrilled to hear you found the ordering process straightforward and the delivery prompt. It's wonderful to have your continued trust and support — we look forward to serving you again soon.
Best regards,
Direct Channel Support Systems
Easy shopping
Excellent web site, and product well packed and rapidly delivered. A very good price as well so very happy, thanks very much.
31 de março de 2025
Resposta da Direct Channel Support Systems Ltd
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear you had a smooth shopping experience — from browsing our website to receiving your order promptly and well-packed. It's great to know the price point added to your satisfaction too.
We truly appreciate your support and hope to serve you again soon!
Best regards,
Simple website & fair prices
Simple website & fair prices, received promptly & 100% as described. Will use again in future
26 de março de 2025
Resposta da Direct Channel Support Systems Ltd
Dear Mike,
Thank you for your fantastic review! We're glad to hear that you found the website easy to use, our pricing fair, and the delivery prompt. It's great to know everything arrived exactly as described.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Direct Channel Support Systems
Quick service with quality goods at a…
Quick service with quality goods at a fare price.
24 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Chris,
Thank you for your great review! We're pleased to hear you were happy with the quick service, quality products, and fair pricing. It means a lot to us to have your support!
Looking forward to serving you again soon.
Best regards,
Direct Channel Support Systems
Good price and quick delivery BUT loads…
Good price and quick delivery BUT loads of horrible tape used to bundle the lengths of channel which then doesn't come off properly and makes a total mess of the channel.
20 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Damian,
Thank you for taking the time to share your feedback. We're really pleased that you were happy with our pricing and the speed of delivery. However, we’re sorry to hear about the frustration caused by the packaging tape on the channel lengths.
The tape is currently a courier requirement to ensure the channels stay securely bundled in transit and don’t separate or become damaged. That said, we completely understand your concern about the mess it can leave behind and how that affects usability.
For future orders, feel free to let us know at the time of ordering, and we’ll do our best to minimize the use of tape wherever possible while still ensuring your items arrive safely.
If there’s anything else we can assist you with, don’t hesitate to reach out to us at orders@directchannel.uk.com or on 0121 270 8507.
Best regards,
Direct Channel Support Systems
A*********
Highly recommended! Best service ever and super fast delivery.
19 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Graple,
Wow! Thank you so much for your amazing review and kind words! We're thrilled to hear that you had such a great experience with our service and fast delivery. Your recommendation means the world to us!
If you ever need anything in the future, we're always here to help. Looking forward to serving you again!
Best regards,
Direct Channel Support Systems
Bad quality plates
Bad quality plates. Holes do not coincide with the unistrat holes. You can only use 2 out of 4 holes.
Generally the quality in Direct Channel company has greatly deteriorated. Cable trays arrived damaged and bent all the time now. 7 previous deliveries, and all trays are partially damaged in all deliveries. Not satisfactory any more. Will be ordering from legrand directly next time.
12 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Leo,
We’re truly sorry to hear about the issues you’ve experienced with the quality of our plates and cable trays. We completely understand your frustration, especially given your history of ordering from us. This is not the level of service we strive to provide, and your feedback is very concerning to us.
We would love the opportunity to investigate and resolve this for you. Could you please reach out to us at orders@directchannel.uk.com or call 0121 270 8507 with your order details? We take quality control seriously and want to make this right.
Your trust means a lot to us, and we’d appreciate the chance to improve your experience. Looking forward to hearing from you.
Best regards,
Direct Channel Support Systems
Quick and simple
Delivery was quick and the price was perfect. Happy with the product would highly recommend
13 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Corbin,
Thank you for your fantastic review! We're thrilled to hear that you were happy with the quick delivery, great pricing, and the product itself. Your recommendation means a lot to us!
If you ever need anything in the future, we’re always here to help. Looking forward to serving you again!
Best regards,
Direct Channel Support Systems
All delivered quickly / correctly as…
All delivered quickly / correctly as requested 👍
12 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear TBaines,
Thank you for your great feedback! We're pleased to hear that your order was delivered quickly and exactly as requested. Your satisfaction is our top priority, and we truly appreciate your support.
If you ever need anything else, we’re always happy to help. Looking forward to serving you again! 👍
Best regards,
Direct Channel Support Systems
Good option Quality materials quick delivery thanks
Quality materials quick delivery yhanks
7 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Desmond,
Thank you for your kind words! We're glad to hear that you were happy with the quality of our materials and the speedy delivery. Your support means a lot to us, and we truly appreciate your feedback.
If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Direct Channel Support Systems
Easy to order and was delivered quickly…
Easy to order and was delivered quickly and as advertised
4 de março de 2025
Avaliação não solicitada
Resposta da Direct Channel Support Systems Ltd
Dear Nina,
Thank you for your wonderful feedback! We’re delighted to hear that you found the ordering process easy and that your delivery arrived quickly and as expected. Your satisfaction means a lot to us, and we truly appreciate your support.
If you ever need anything else, we’re always here to help. Looking forward to serving you again in the future!
Best regards,
Direct Channel Support Systems
Smooth and easy transaction
Smooth and easy transaction
Couldn't ask for more
27 de fevereiro de 2025
Resposta da Direct Channel Support Systems Ltd
Thank you, Antony, for your kind words! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Great company
My order arrived swiftly, everything was what I had ordered and I can not fault the team.
Great service.
26 de fevereiro de 2025
Resposta da Direct Channel Support Systems Ltd
Thank you, Stewart Thomas, for your kind words! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Cost and delivery times
26 de fevereiro de 2025
Resposta da Direct Channel Support Systems Ltd
Thank you, John Shepherd, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Very quick all good magic 👍
26 de fevereiro de 2025
Resposta da Direct Channel Support Systems Ltd
Thank you, Adrian Knight, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Resposta da Direct Channel Support Systems Ltd
Thank you, Jeff Wilson, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Materials never turn up with correct…
Materials never turn up with correct quantity. Unreliable courier service. Have decided to go else where, crazy as building a data centre so would be big orders.
4 de fevereiro de 2025
Resposta da Direct Channel Support Systems Ltd
Dear, We're sorry to hear that your experience did not meet expectations. We take customer satisfaction very seriously and would love the opportunity to resolve any issues you faced. Please contact us at orders@directchannel.uk.com or call us at 0121 270 8507 so we can assist you further. Best regards, Direct Channel Support Systems.
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