first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Ver mais
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Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Ver mais
A empresa respondeu
Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Informações de contato
Reino Unido
- sales@directspecs.co.uk
- www.directspecs.co.uk
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Picked my glasses easily,order came in…
Picked my glasses easily,order came in good time no complaints, nice fit and seem strong like the colour ,everything great .

Resposta da Direct Specs
Brilliant company with very good staff.
I'd bought a pair of glasses from the Shirley store in January and yesterday (April) one of the arms broke, not the screw. I took them back to the store and the lady there just put my lenses into a new frame. 5 minutes, that's all it took. Brilliant service. I've said before how good they are when ordering new glasses but their after sales service is just as good. Friendly, efficient staff with a huge knowledge of glasses.

Resposta da Direct Specs
So easy to order from you and delivery…
So easy to order from you and delivery was so quick top service thank you 👍

Resposta da Direct Specs
The service was excellent
The service was excellent and I would like to praise Abi for her brilliant customer service and abilities in helping me out with my glasses. I will be ordering another pair immediately because of your excellent staff, quality product and great value for money. Thank you

Resposta da Direct Specs
Broken frames
My glasses had unfortunately broke went down to the shop and the staff were so helpful offering myself new frames and ordering in a pair of my original frames for me to decide which frames I wanted. So friendly professional and helpful will definitely recommend to family and friends

Resposta da Direct Specs
Fantastic prices
Fantastic prices, easy to use website and really fast delivery. I ordered an everyday pair of glasses as well as some tinted (sunglasses) I was really unsure about buying online but the whole process was really easy and the glasses are fantastic, I’ll be able to read in the garden this year. I will definitely be buying again from Direct Specs.

Resposta da Direct Specs
Brilliant after care service
Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.

Resposta da Direct Specs
Have had several pairs of glasses and…
Have had several pairs of glasses and sun glasses off Direct Specs always had good service

Resposta da Direct Specs
Specs of high quality
Specs of high quality, accurate prescription.
But the website is a little awkward. It hung until I realised that I needed to quote the thinness (refractive index) of the glass. Also I was briefly told that I had not paid. This was corrected after I contacted sales team. A bit of tidying up would be welcome.

Resposta da Direct Specs
Good service online and at the Shirley…
Good service online and at the Shirley shop when I collected my order

Resposta da Direct Specs
Surhan was still a bundle of fun
Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.

Resposta da Direct Specs
Great service as always
Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them

Resposta da Direct Specs

Resposta da Direct Specs
Consistent Excellence
As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.

Resposta da Direct Specs
Simon mad
Simon made sure my prescription was added to my order
Will definitely use again

Resposta da Direct Specs
Customer service
Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you

Resposta da Direct Specs
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