Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩

Avaliado com 5 de um total de 5 estrelas

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Saúde e Medicina

Informação fornecida por fontes externas variadas

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Informações de contato


4,9

Excelente

O TrustScore é 5 de um total de 5

440 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Picked my glasses easily,order came in…

Picked my glasses easily,order came in good time no complaints, nice fit and seem strong like the colour ,everything great .

12 de abril de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hi Denise, thanks for your kind review. Great to hear you're pleased with your new specs!

Avaliado com 5 de um total de 5 estrelas

Brilliant company with very good staff.

I'd bought a pair of glasses from the Shirley store in January and yesterday (April) one of the arms broke, not the screw. I took them back to the store and the lady there just put my lenses into a new frame. 5 minutes, that's all it took. Brilliant service. I've said before how good they are when ordering new glasses but their after sales service is just as good. Friendly, efficient staff with a huge knowledge of glasses.

6 de abril de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Georgina, thanks for your review of our Shirley branch. Your kind words have been passed on to Linda, who is delighted with such positive feedback. We look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

The service was excellent

The service was excellent and I would like to praise Abi for her brilliant customer service and abilities in helping me out with my glasses. I will be ordering another pair immediately because of your excellent staff, quality product and great value for money. Thank you

6 de março de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hi, Jamie. Delighted to hear you've had a positive experience of our online service. Your kind review has been passed on to Abi at head office who is delighted with your feedback.

Avaliado com 5 de um total de 5 estrelas

Broken frames

My glasses had unfortunately broke went down to the shop and the staff were so helpful offering myself new frames and ordering in a pair of my original frames for me to decide which frames I wanted. So friendly professional and helpful will definitely recommend to family and friends

14 de março de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Nicola, thanks for your kind review. We're glad to have found a quick solution to your broken glasses!

Avaliado com 5 de um total de 5 estrelas

Fantastic prices

Fantastic prices, easy to use website and really fast delivery. I ordered an everyday pair of glasses as well as some tinted (sunglasses) I was really unsure about buying online but the whole process was really easy and the glasses are fantastic, I’ll be able to read in the garden this year. I will definitely be buying again from Direct Specs.

6 de março de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hello Jackie, thank you for such lovely feedback! Great to hear you've had a positive experience of ordering with us online, we look forward to your future orders!

Avaliado com 1 de um total de 5 estrelas
logotipo da Direct Specs

Resposta da Direct Specs

Hi, Roger. Pleased to confirm that your order dated Saturday 2nd March has been processed within 2 working days and was posted yesterday (Tuesday 5th). Please note that though we are often faster, we state a minimum of 10 working days for internet orders to be processed and a further 2-3 days for postage.

Avaliado com 5 de um total de 5 estrelas

Brilliant after care service

Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.

5 de março de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Steve, thanks for your kind review. Your comments have been passed on to Ash who is delighted to receive such positive feedback!

Avaliado com 4 de um total de 5 estrelas

Specs of high quality

Specs of high quality, accurate prescription.

But the website is a little awkward. It hung until I realised that I needed to quote the thinness (refractive index) of the glass. Also I was briefly told that I had not paid. This was corrected after I contacted sales team. A bit of tidying up would be welcome.

27 de fevereiro de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hi Michael. Thank your for your kind review and valuable feedback. We are currently working to upgrade our website and your comments regarding the customer journey will be factored into the changes being made.

Avaliado com 4 de um total de 5 estrelas

Good service online and at the Shirley…

Good service online and at the Shirley shop when I collected my order

9 de fevereiro de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hi Lawrence. Thanks for your kind review of our online ordering and branch collection service. We're always keen to know how we could have earned that extra star, so if you have any further feedback please email us at sales@directspecs.co.uk!

Avaliado com 5 de um total de 5 estrelas

Surhan was still a bundle of fun

Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.

13 de fevereiro de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!

Avaliado com 5 de um total de 5 estrelas

Great service as always

Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them

13 de fevereiro de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Ashok. Thanks for your kind review of our Shirley branch, we look forward to seeing you again in the future!

Avaliado com 5 de um total de 5 estrelas

Fab service

Fab service, easy to order, fast delivery, excellent product

9 de fevereiro de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hello Elaine, thank you for this wonderful review!

Avaliado com 5 de um total de 5 estrelas

Consistent Excellence

As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Lee, thanks for your kind comments. Matthew was very pleased to receive such positive feedback and it's great to hear that you had a speedy turnaround on your order!

Avaliado com 5 de um total de 5 estrelas

Simon mad

Simon made sure my prescription was added to my order
Will definitely use again

5 de fevereiro de 2024
logotipo da Direct Specs

Resposta da Direct Specs

Hi Janice, thanks for your kind review. Simon will be very happy with you comments, not mad!

Avaliado com 5 de um total de 5 estrelas

Customer service

Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Thank you for your kind review, Deborah. Clare does a fantastic job at our Walsall branch and we're very pleased to have here at DIRECT SPECS, not Specsavers!

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