Excellent! The stove arrived on the arranged day,delivered by a reliable local courier who was very helpful. Direct Stoves kept me informed of likely delivery time, as the stove was coming from the fa... Ver mais
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Competitive prices, great communication (with Marie who quickly answered my questions before purchasing and also offered that advice was available if needed), easy ordering exceptional packaging and d... Ver mais
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Really impressed with the service from Direct Stoves. Ordering was straightforward, communication was clear throughout, and delivery was quick and arrived exactly when promised. Everything felt e... Ver mais
Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delive... Ver mais
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Detalhes da empresa
- Loja de fogões à lenha
- Loja de Lareiras
- Fornecedor de Lenha
- Loja de Móveis
- Loja de Churrasqueiras
- Fornecedor de Equipamentos e Sistemas de Aquecimento
Sobre Direct Stoves
Escrito pela empresa
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Informações de contato
Wellington Road South 137, SK2, Stockport, Reino Unido
- www.directstoves.com
Over 20 Years Trading
4,1
Muito Bom
297 avaliações
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Respondeu a 100% das avaliações negativas
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Avoid this company
Direct stoves were recommended to us by our stove installer.
Delivery was on time, however this is the only positive I can take out of the full experience.
Upon the third use, the stove would jam shut when hot.
We were advised that this is normal and that stoves require maintenance ‘like a car needs its tyres changing’.
Firstly we were advised to loosen the nut behind the door hook. We followed these instructions however as we aren’t professionals, the outcome meant the door was now completely jammed!!
We were advised to purchase high temperature lubricant to prize the door open and to use a hammer to open the door. I was not willing to do this as did not want to be liable for any damage to the stove.
On multiple occasions I requested for an engineer to come and assist as the stove was not fit for purpose, each time ignored.
After days of chasing email responses and not being able to get through to anyone on the phone line, I lodged a formal complaint.
No complaint acknowledgment was received or complaints procedure.
Very rude customer service throughout advising us to ‘just open the door’!
Luckily our stove fitter spent 45 minutes taking the door off the stove and re-adjusting to make fit.
Not ideal in the cold winter months.
Still no response to my email sent 22nd November.
Direct Stoves have now lost myself and our stove installer as customers. Would not recommend.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Harriet,
Thank you for your review. We are sorry for any disappointment regarding your experience.
We can see from notes on your order that our customer service team had recommended loosening off the hook and bringing this forward slightly, so that this would have more room when expanding with the heat from the stove. Our understanding is that this was instead tightened and the handle forced shut so that the door was jammed.
Unfortunately, while it is our aim to have as much coverage as is possible insofar as fitting and servicing engineers through our servicing team, we do not presently have engineers to recommend in every part of the UK. Our customer service team had contacted the manufacturer for further advice and can only apologise, due to the huge demand for heating appliances towards the end of any given calendar year, for the delayed response.
With this in mind, we are glad that your stove fitter was able to resolve the issue for you and we are sorry again for any inconvenience. Details regarding your complaint have been passed on to the management team but please our customer service team know if we can assist further at this stage.
Kind regards,
Direct Stoves & Fireplaces
Ordering was great getting informed it…
Ordering was great getting informed it was going to be delivered was ok. It still hasn’t arrived and I can’t get in touch with dispatch people. Emails keep bouncing back. Not good
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Janis,
Thanks for your review. We are sorry for any inconvenience relating to the delayed delivery.
We can see that Dispatch has been in touch with you to provide an update. As you will be aware, because you are on a far-northerly Scottish isle, our usual delivery partner had to coordinate with a forward courier to fulfil shipping. The delay has been with said courier with has necessitated our shipping partner and our Dispatch team remaining in contact to resolve the issue.
If there is anything we can do to advise or assist further in the meantime, please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Absolutely spot on
Absolutely spot on, delivery on time kept in touch throughout, outstanding service, good value for money, 100% happy with my purchase
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi,
Thanks for taking the time to review your order.
We're pleased to hear that you were 100% happy with your purchase and that you were impressed with our prices and services.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
excellent value flex liner
excellent value flex liner
great quality
fast dispatch and delivery
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi,
Thanks for your order and for your review.
We're glad that you were so impressed with the quality, value and delivery time for the flexible liner.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Such a large choice of stoves …
Such a large choice of stoves but easy to order the one I wanted. Liked that you could choose delivery date Customer services very accommodating when I rang to change delivery date Only problem now is what do I do with very heavy palate
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Hilary,
Thanks for your review.
It's fantastic to hear that you were impressed by our selection of stoves and the convenience of our delivery service.
Regarding the pallets upon which goods are delivered, these are necessitated by the weight and size of many of our products. There are pallet removal and recycling companies online for those looking at options relating to pallet disposal.
If we can offer any further advice then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Super helpful staff
Super helpful staff, great advice and very quick delivery. Excellent quality product too.
4 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi,
Thanks for your kind review.
It's fantastic to hear that our staff were so helpful and that you were so pleased with the order received.
If we can offer any other assistance then please don't hesitate to give us a call.
Kind regards,
Direct Stoves & Fireplaces
The stove was delivered when it was…
The stove was delivered when it was supposed to be, the driver was fantastic, polite , and the fact that he couldn’t get near our house wasn’t a problem 10/10
27 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Kath,
Thanks again for your order and for your review.
It's great to hear that you were so impressed with the service from our delivery partner.
Please let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Excellant service
Ordering was simple and good, staff excellant friendly very help and will go out of their way to answer and questions you may have
5 stars for excellant service
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Sue,
Thanks for your kind review. We're glad to hear that our team was so helpful regarding our ordering process.
If we can offer any further assistance then please don't hesitate to get back in touch.
Kind regards,
Direct Stoves & Fireplaces
Great company who I would use again 😀
First time using this company and order went great, ordered my stove and stove delivered just over a week later as I’m in Northern Ireland. Delivery went well and delivery company kept in contact giving me a call an hour before delivery, they wheeled the pallet right up to front door. Stove was well packaged in a crate which was tied down to pallet no chance of it coming off, stove is in perfect condition so no problems. Big thanks to Direct Stoves 👍
19 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Darren,
Thanks very much for your kind review.
We're pleased to hear that the delivery went as well as we've come to expect from our shipping partner. As you will be aware, we offer quick and free one-man pallet delivery of stoves to Northern Ireland as well as mainland UK addresses.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Charnwood aire 5 + fitting materials
Purchased Charnwood aire 5 at the lowest price we could find on market.
Prompt updates on delivery and helpful delivery driver.
Wrong size flue liner arrived, we ordered a 6” and a 5” arrived - several days back and forth to rectify
Flue pipe damaged in box - one end not circular due to damage with paint peeling away.
Extended Charnwood guarantee code not passed onto us at time of purchase - we had to email again to gain this information.
Poor experience after being recommended by a family member - dissapointing.
15 de outubro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Michael & Adam,
Thank you for your feedback. We're glad to hear that you found our prices to be competitive, and we're sorry for any disappointment in light of the recommendation that you received.
While issues with incorrect items or damage upon receipt are thankfully very rare, not to mention multiple issues with the same order, these can and do happen on occasion.
Our Customer Service and Dispatch teams do work very hard to resolve any problems as quickly as they can. Response times at this time of year can be extended due to the sheer demand for heating appliances and we can only apologise for the delay.
If we can offer any further advice or assistance at this stage then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
AVOID Brand new fire not working for…
AVOID Brand new fire not working for over 6 months. Blamed installer despite not coming out to inspect. We agreed to pay £60 inspection fee on 17 October. First date they will send is 19 December for 75 year old with lung issues. AVOID THIS COMPANY. Taking to small claims court
Reply:
I have contacted customer services numerous times and been fobbed off; check your inbox as they refused a point is escalation today hence this review
Since the 17 October you have not provided one datee; you said you would call back (didn't); asked for paperwork despite this already all being provided.
If you had simply arranged the visit as agreed on 17 october this would have been resolved despite your previous incompetence; my frustrations yesterday which resulted in me ending the call were due to you simply not doing what you agreed to do. If you now want to try and play games and say you are not dealin with this because i swore at you, let's see whether the small claims court things this is mitigation. The fire is register as you can validate yourself. I also have the emails chasing you after 17 October. Nick apologised several times for the delays in replying. Lying on top of not fixing things. You are just a joke leaving a 75 year old without an operating fire for over 6 months. DISGUSTING
28 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Jenny,
Thanks for your feedback. We're sorry to hear of the issues experienced with the fire in question.
Our customer service team has been in contact to advise on this order. As we understand the situation, you had refused to provide any contact details or information for a Gas Safe registered engineer who had fitted the appliance, meaning that our team could not verify this or progress any assistance under warranty. The team had also requested a report from the installer to explain the nature of the fault, which has also not been received to date.
* Edit: the team have also advised that when this was checked against the Gas Safe Register, they noticed that the appliance did not appear to have been registered by a gas safe installer which would potentially constitute an illegal fit. After we had notified you that an engineer would therefore be unable to assist with an unregistered fire, the property was then added to the register. A manager had checked the Gas Safe register again as of 28/11/24, following contact with you through the showroom, and your property appeared to have been removed from the register once more.
Our team had offered as of the 17th October, and again on the 6th and 13th November, to arrange a (chargeable) call-out with a gas engineer, arranged through the showroom as a gesture. When you eventually called yesterday to arrange payment, you were indeed informed that the 19th December would be the earliest possible date for a site survey.
We do appreciate that it is a long time to wait for an inspection, but unfortunately this is an extremely busy time of year for heating appliances and engineers are in very high demand.
We've since been informed by a manager that upon calling the showroom to complain, you had used very abusive language in discussing this with a representative and had then put the phone down when we were unable to facilitate an earlier visit.
Please be assured that we do take any complaints with the seriousness in which they are made. This said, given the lack of documentation to indicate the legality of the fire installation, there would be nothing else that we can do to assist at this stage.
Kind regards,
Direct Stoves & Fireplaces
Good quality products at good prices
Good quality products at good prices, good communication and use of good well known carriers using employed driver who took time to find our address,which is not difficult to find but unfortunately most couriers are obsessed with believing their satnavs even when not making sense! Driver was very helpful
and dragged pallet truck exactly where I asked him too..a lot of couriers moan about moving goods more than a few feet.
All in all very pleased and will be ordering again in New Year.
6 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Paul,
Thanks very much for your kind review.
We're glad that you were so impressed with our products, prices and the delivery through our shipping partner.
It's also fantastic to hear that you'll be ordering with us again. Please do let us know if we can offer any further advice or assistance with your next purchase.
Kind regards,
Direct Stoves & Fireplaces
I would highly recommend buying from…Direct Stoves
I would highly recommend buying from Direct Stoves. They were extremely helpful and informative with us when choosing the correct stove for us and talked us through exactly what accessories we needed for the fitting, with a “real” person at the end of the phone ! The Clearviw stove that we chose is the 5th one that we have purchased over the years and is of the same very high quality as before. Thank you Direct Stoves 10 out of 10 for everything.
4 de outubro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Deborah,
Hi Michael,
Thanks very much for your kind review.
We really appreciate your recommendation. Our Sales team are always happy to assist customers in choosing the right appliances for their needs.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Terrible courier delivered a stove…
Terrible courier delivered a stove obviously damaged which after spending a lot of time arranging uplift of damaged goods stove but staff were brilliant suggest using a new courier
4 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi George,
Thanks for your feedback.
We are sorry for any disappointment relating to the delivery and the goods damaged upon receipt. It is thankfully very rare that we hear of issues with our delivery partners but we're glad that our team was able to resolve the issue as quickly as they could.
If we can offer any further advice or assistance then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Prefect product great service
Prefect product in the Helios eco 5 multi fuel stove. Customer service is absolutely spot on could t be happier with the service provided!
8 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Elliott,
Thanks very much for your kind review.
The Helios 5 multifuel stove is a very popular model and it's great to hear that you were so pleased with this, as well as our customer service.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Great customer service
Great customer service. Totally professional, no fuss, very quick and no false expectations. Product delivery great.
19 de outubro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Helen,
Thanks very much for your kind review.
We really appreciate your feedback regarding our customer service. As you mention, we always aim to give quick and professional advice and assistance.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
I bought flue liner pack from Direct…
I bought flue liner pack from Direct Soves and would happily recommend them. Great product at a great price, easy to navigate website and top class customer service.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi,
Thanks very much for your kind review.
We're glad that you were so impressed with our website and our prices.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
great service great price
my purchase of a log burner was made very easy by the staff at direct stoves .
There help was great and was delivered very quick.
The delivery driver was very helpful to.
28 de outubro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi Michael,
Thanks very much for your kind review.
It's great to hear that our team was so helpful and that you were impressed with the delivery.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Have bought 2 Woodburning Stoves
Have bought 2 Woodburning Stoves
From Direct Stoves
Always great professional service
Easy ordering, quick friendly service
And delivery on time
Would recommend for anything related to Woodburning stoves …
5 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi,
Thanks for your kind review.
It's always great to hear from returning customers. We're glad that you've been so impressed with our wood burners and our level of service.
If we can offer further assistance with any current or future orders then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Brilliant service
Brilliant service, answered every question, helped manage the project from start to finish and a great price. Fantastic.
28 de outubro de 2024
Avaliação não solicitada
Resposta da Direct Stoves
Hi,
Thank you very much for your kind review.
It is fantastic to hear that our team was so helpful in answering your questions, and that you were impressed with the service received and our prices.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
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