Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
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Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great communication
Great communication, fast and easy purchase process. Artwork was created within minutes and approved.
15 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! Ensuring clear communication and a seamless purchase process is what we strive for, and we’re delighted that the artwork creation and approval were quick and efficient for you. Thank you for your feedback and for choosing us—we look forward to assisting you again in the future!
Sales rep very responsive and helpful
Sales rep very responsive and helpful. Made the ordering process very easy and timely
18 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, greatly appreciate your kind words! Our goal is to provide exceptional service and make every step of the ordering process as smooth and efficient as possible. It’s wonderful to hear that our sales representative was responsive and helpful in meeting your needs. Thank you for trusting us with your order, and we look forward to serving you again!
Great customer service -- quick
Great customer service -- quick, clear, and helpful. As always. This is why I use this site.
14 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear such wonderful feedback! Providing quick, clear, and helpful service is always our goal, and it’s an honor to be your go-to choice. Thank you for your continued trust and support!
Great customer service
Quick, good quality, and efficient service. Lanie is great.
14 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear your kind words! Quick, good quality, and efficient service are what we strive for, and we’re glad Lanie made your experience exceptional. Thank you!
Great customer service representative.
I called with a question about adjusting the delivery date and Josephine walked me through the whole process. Even asked about checking our school's tax exempt status. She was very helpful and professional.
13 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear that Josephine provided you with such helpful and professional service! We're glad she could assist with the delivery adjustment and tax-exempt status. Thank you for sharing your positive experience with us!
Fantastic Customer Service
Lanie Cuesta was amazing! Very fast and very helpful! She had a suggestion for my logo and it made all the difference in the world. She was able to get my image edited, uploaded, tax exemption applied, and a coupon code entered VERY quickly and efficiently. Well done! Fantastic customer service!
13 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear that Lanie provided you with such exceptional service! We're so glad her expertise and quick thinking made a difference with your logo and order. Thank you for sharing your experience—your feedback truly means the world to us!
Barbie was very good to work with.
1 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear that Barbie provided you with a great experience! Thank you for your feedback—it’s always wonderful to know when our team members make a positive impact.
Jemmely... a jem of customer service
Jemmely walked me through the selection of a product and went over pricing and advised me on size and placement of the design. We spoke on the phone and by email. She was always helpful and checked on the status of my order from start to finish. 2 of my mugs came broken and she has already made it right. I tried purchasing these local and was not helped and all so I was weary of using an online source but I have had a super positive experience. Will highly recommend. These are a door prize for our Christmas party at work and I am already getting positive feedback on them and people are excited to receive them.
Thank you.
12 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Jemmely and the exceptional support she provided. It’s wonderful to know she was able to assist you with product selection, design placement, and order updates every step of the way. We're sorry to hear about the two broken mugs but are glad Jemmely could quickly resolve it for you.
We’re honored that you chose us despite initial reservations about ordering online, especially after a less-than-ideal local experience. Your feedback about the excitement for the mugs as door prizes at your Christmas party means a lot to us!
Thank you for your kind words and recommendation. We look forward to serving you again and being part of many more memorable events!
Wow!
Wow! Been a while since I received customer service this grand. Josephine was not only super helpful, but she spoke clearly and coherently. I will be doing business with Discount Mugs more in the future!
11 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear this! Thank you for sharing such wonderful feedback. We’re delighted that Josephine provided you with exceptional service, and we look forward to serving you again in the future!
Josephine was incredibly helpful…
Josephine was incredibly helpful processing our order! She saved me time and stress getting the order correct.
1 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Josephine! It’s wonderful to know she was able to make the ordering process smooth and stress-free for you. Our team takes pride in ensuring each order is handled with care and accuracy, and we’re glad Josephine could provide that level of service. Thank you for sharing your feedback, and we look forward to serving you again soon!
Chat very helpfull
I order the same bags every year just in a different color, for some reason I cannot do it on my own (user error) but a 5 minute chat and they take care of everything for me!
8 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear that our team could make the ordering process smooth and easy for you! We understand how important it is to get your annual order just right, and we’re always here to lend a hand whenever you need. Thank you for trusting us with your orders year after year. We look forward to assisting you again next time!
Excellent and efficient service
My contact center representative made my experience a breeze! I will be a returning customer again and again!
5 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear that our contact center representative made your experience so enjoyable! We look forward to serving you again and again! Thank you for your kind words!
Excellent customer support and service
Good product with excellent customer support and service. Lanie Cuesta. Sales Representative, did an excellent job to enable this reorder to happen and be made timely.
4 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear about your positive experience! Thank you for recognizing our product quality and excellent customer support. We’re thrilled that Lanie provided the exceptional assistance needed for your reorder. We appreciate your kind words and look forward to serving you again!
Super easy transaction
Super easy transaction ! Great service!!!
1 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your super easy transaction and great service experience! Thank you for choosing us—we look forward to serving you again!
Alvin did a great job helping through…
Alvin did a great job helping through every step of the process and being very patient
1 de novembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! It’s wonderful to know that Alvin provided exceptional assistance, guiding you through every step with patience and care. We take pride in our team’s dedication to ensuring a smooth and enjoyable experience for our valued customers. Thank you for your kind words and for choosing DiscountMugs. We look forward to serving you again in the future!
Lanie was very helpful and made this…
Lanie was very helpful and made this really easy! Products and design have looked great!
31 de outubro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear that Lanie provided such helpful service and made your experience easy and enjoyable! We take pride in ensuring our customers receive top-notch support and high-quality products. It’s wonderful to know the design and items met your expectations. Thank you for sharing your positive feedback!
Good communication and quick responses
Good communication and quick responses to the changes we requested.
1 de abril de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear that our communication and responsiveness met your expectations! It’s our priority to ensure every adjustment is handled smoothly. Thank you for choosing us!
Great customer service!
Patrick really made it easy and straightforward for me to order. He even drafted an art proof for me!
28 de outubro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, truly appreciate your kind words! It’s wonderful to hear that Patrick made your ordering experience smooth and straightforward. Providing excellent service is our goal, and we're glad Patrick could assist you with the art proof to make things even easier. If you have any further questions or need additional support, please don't hesitate to reach out. We're always happy to help!
Beautiful product, Excellent Customer Service
I appreciated how Demi worked with me on the designs and obtaining the best value for our money. She was patient and answered all my questions. My committee had questions I hadn't thought of and she kept me updated.
This was a 50th year High School Reunion (Go Lions!) and we received many compliments. I'm so glad we went with your company and thankful Demi was the one I got to work with.
Many thanks!
17 de outubro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are truly grateful for your kind words and thrilled to hear about your positive experience! It’s wonderful to know that Demi was able to assist you with patience, care, and dedication throughout the design process, ensuring that both you and your committee felt confident and informed at every step. We are honored to have played a part in your 50th High School Reunion—Go Lions! Hearing that your event was such a success and that the items received compliments means the world to us. We're delighted that Demi made a lasting impression, and we’ll be sure to pass along your appreciation to her. Thank you for choosing DiscountMugs, and we look forward to the opportunity to serve you again in the future! Wishing you and your fellow alumni many more wonderful celebrations ahead.
Very attentive representative
Very attentive representative, and we love the discount codes offered!
29 de outubro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear that you had such a positive experience with our representative! Providing attentive service and helping our customers find the best deals are top priorities for us, so it’s wonderful to know you enjoyed both. Thank you for your kind words and for choosing DiscountMugs—we look forward to serving you again soon and continuing to offer great savings!
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