After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... Ver mais
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Quick response time to query and clear costs and detailed information throughout the 'start-up' process. I received emails and calls from Josh Leather and Alfred Gilgrist who were really helpful and w... Ver mais
It's so nice to work with a company that cares about its customers. I've only had to call customer service a few times, and each time, the two guys I have dealt with, Nathaniel and Matthew, have been... Ver mais
I spoke with Ben at Divert to discuss having a 1100 litre waste bin, and he was very knowledgeable and gave me a quote for the fortnightly collections. I can not fault Divert or Ben at all, and woul... Ver mais
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Efficient Service
I was so impressed by this company. All arrangements were made in a couple of hours. I dealt with Ben who was so efficient. The waste was duly collected the next day. I would certainly use this company again.
Reliable, sustainable and great to work with.
We’ve been working with Divert for a while, and the service has always been reliable and professional. Our main contact, Ben Iliff is excellent - quick to respond and genuinely helpful. Their commitment to responsible recycling and sustainability really stands out.
Highly recommended to anyone looking for a dependable and easy to work with service provider. Thanks again to Ben and the whole team at Divert.
Signed up in August, 0 weeks of full service
Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys.
Nearly 5 months in and I have not received, 1 week of service in which i signed up for.
Week in, week out a different person calls me to apologise and it just goes round in circles.
Requests to speak to a manager ignored.
Save yourself the headache.
Edit - a manager of the company contacted me and communicated regularly to resolve the issues.
So far so good, collections seem to be going well and communication is far better now.

Resposta da Divert
Excellent customer service
Excellent customer service, prompt and reasonably priced.
Superb service with a smile
Superb service. I work from home but only on certain days. The representative always phones me first to check I'm in. I get an ETA or alternative arrangements if I'm not about. She's so helpful and always smiling. It's a great service at a great price.
Speedy response and excellent service…
Speedy response and excellent service throughout the process of booking until completion of the job.
Very polite member of staff who came to collect the waste.
I recommend this company.
It is always a pleasure.
It is always a pleasure to do business with the team at Divert. Josh, Rowan, Liam, Tee will always go that extra yard with great communication & high standards. Achieving my own business goals & aspirations is made far easier having competent people around me & Divert consistently tick all of the boxes that I require.
Great service
company responded to my request immediately, very friendly and helpful.
Great service
Great service, Tee Hogan is the contact for Divert and has always been helpful and responsive. She makes the booking process easy. Also a thankyou not only to Tee for her help but to Rowan who went through extra mile to find a day and date that would work around our company schedules. I would recommend this company. Thanks for your help.
Customer Service is excellent
Divert really are a company you can trust. The bin collection service is great and the customer service is amazing. I've never come across another company where the customer seevice is so good. Keep up the amazing work Nathaniel.
Very quick response from Ben Iliff and…
Very quick response from Ben Iliff and amazingly low quote.
Also very pleasant to converse with, whether by phone or by email.
A superb experience for me.
Personal friendly helpful service
The personal friendly helpful service I received from the office staff and the removal team was really appreciated by my husband and myself. Nothing was too much trouble and we never felt we were asking for too much help. Thank you
Amazing customer service from Ben Iliff…
Amazing customer service from Ben Iliff - would recommend Divert to anyone.
Great company
Great company! I am a local resident and have noticed that they always put the bins back neatly! This is important in a busy area with lots of bins. They are quick and very efficient. Very friendly! These bins are in Oakwood, Leeds.
Great service !!
Great service !!! My company is using them for few years and the customer service is just brilliant !!!
Never problem with anything, so polite and helpful. Highly recommend Divert ! 5 stars !!!
Fabulous service
I contacted Divert today to set up a clinical waste service for my new PMU business. Within 10 minutes of the call, my clinical waste was set up. Tee dealt with my enquiry and was absolutely amazing from start to finish, I have great confidence I have chosen a fantastic company to provide my clinical waste services. Thank you again for a very professional and slick service. Marie. 🙂
Excellent service from 2 Divert men who…
Excellent service from 2 Divert men who came to pick up cardboard and because I was on my own helped me put all the other rubbish into the two new Divert bins .
Fantastic service form Ben Iliff
Fantastic service form Ben Iliff! I was looking for a new Commercial Waste Management agreement and being new to this service I was a little unsure exactly what I required now and in the future but Ben talked me through all the options/the flexibility that Divert offer, so I was able to choose the best solution for my new business. Set up was quick, clear and simple.
I had a difficult problem.....now solved…
I had the backplate of a piano needing to go to the tip the city council were unhelpful so I contacted Divert and was immediately offered a solution
the staff were very pleasant and within a short time I had a quote sent photos and was given a one hour time section for the following day
the van arrived the situation assessed and the piano backplate removed by two very nice helpful men respectful of my property and considerate when removing the item I got Duty of Care Waste Transport form can`t recommend highly enough
Great service
Great service. Rang up and spoke to Ben , he helped me get everything set up very smoothly. Highly recommend
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